Hidden Spring Cleaners

I read historically that this place had issues and had associated it with Heath problems. So I said, I can overlook those and give it a shot. I took a rug into be dry cleaned. Promise date was on a Tuesday. Went to pick it up and he had not even started it!!! I waited until Thursday and tried calling 3 or 4 times.... He would not answer the phone and could not leave a VM!! I tried calling again on Friday, like 6 times.... He finally answered in the afternoon and said it was ready. Offering "feedback" to him, I said you should have called me to tell me it was not ready in the first place, 2) you should have called me to tell me it was finally ready and 3) you should answer your phone, so I could find out if it was ready!!! He said I guess that you cannot please some people, I guess that you are one of them!!! Icing on the cake was a solid line on traffic from his store to the freeway... miles!!! Unbelievable and unprofessional!!

Excellent alterations for an incredibly reasonable price. I paid $11 to hem pants here. I paid $28 at my least and no longer previous cleaners.

Our family has been using this dry cleaner for over ten years. Have had clothes cleaned, pressed, and minor sewing jobs done. Very impressed, great owner, will always go back.

I wish I could give this business a good review. I take no pleasure in writing about my experience with the owner of Hidden Spring Cleaners. I do this to warn potential customers that other women's experiences of being yelled at and bullied by this man need to be taken seriously.

I brought in several sets of expensive lined draperies for cleaning. I called first to ask if he did drapery cleaning and he said yes all the time. I paid him around $225 for the service. I didn't shop around so I don't know if that was a good deal. After re-hanging the draperies I discovered they were shrunk by about 6 inches. I called the owner and informed him of the problem. He said it wasn't his fault, that drapes shrink sometimes. Trying to be reasonable, I asked if he could help me solve this problem by taking down the hem (it was tacked and easy to let down) and ironing the lowered edge. I said I would re-hem the edge so that it wouldn't take too much of his time. He said yes he would do that. When I went in with the drapes, he began to argue with me that this was not his problem. He got very angry and aggressive that he didn't have time for this and that this wasn't his responsibility. I couldn't believe how he treated me when I was treating him with utmost courtesy.

Today I picked up the lowered draperies. He did not iron the bottom edge. They look bad.

We've been using this place for a few years and they do a great job. Prices are fair and he's accommodating if you need something in a pinch.

The owner is a one man show from what I can tell. He won't charm you, but who cares? You're looking for cleaning, not a shrink.

I had a dry cleaning emergency on a Friday and needed some men's shirts and pants cleaned on short notice, as a new job was starting on Monday. I went to the Cascade Summit dry cleaners first since it's closer to me, but they turned me away stating I missed the cut off for same day service by three hours and they don't clean on Saturdays. They also said most other dry cleaners would tell me the same thing. I will never use them again, and I will for sure be back to Hidden Springs dry cleaning. They made an exception for me and were able to get the clothes cleaned and ready so I could pick them up Saturday! The woman at the counter was so nice, and she said they are a family owned business. They did a great job! Thanks for coming through for me!

We have used there services for years. I know the family is dealing with medical issues but this hasn't hurt the quality or good service.

I moved here from Puyallup two years ago, and am so glad that I found this cleaner. I had a super reliable one in Puyallup, and to find someone as good is always a pleasure. Even after loosing his wife recently, he's always been on the spot. We had just gotten married in another state, and purchased all the linens to be able to use for the wedding and the follow-up local wedding reception. They took on the job of cleaning about 40 table cloths. After ribs, brisket, and pulled pork served at the wedding in Iowa, the table cloths came out looking brand new, folded in such a manor that when placed on the tables here they looked great.
Thanks for your excellent service and know that you've got customers who appreciate your services!

I am horrified that when I am in town I am in the same area as some of these horrible reviewers. First off, remember there are always two sides to a story. Secondly if these people realized the amount of obscene pressure the owner is under, perhaps they'd be a bit more understanding. I have taken time to speak with the owner numerous times and his situation is something I wouldn't wish on anyone. He is working non stop and has things to deal with that could break anyone. I have had nothing but positive dealings with this business. I wonder the approach those who wrote bad reviews took when trying to resolve their concerns. Were they upfront and rude? This area of Portland seems to have more than a fair share of entitled people who think that everyone is a slave. I would hands down recommend this cleansers and would not go else where. This is coming from someone that travels the globe and have had a lot of transactions worldwide.

Have used this business many times but have taken items back to be cleaned in the past on my own dime. When I brought the issue to the owner's attention (very calmly) this time he called me a liar and told me I was trying to take advantage of him. I was picking up items and pointed out the same issue on the items I just paid for. He began yelling at me and was very rude!! I explained I just wanted the item re-cleaned and he went on, escalating quickly, telling me I was insulting him and it wasn't his problem/that he would never have these issues but I was dumbfounded at his statements and reaction... the items I picked up and paid for were not clean and right before his eyes. I left with him screaming at me and dirty items I paid for... never to return!