Hermès

I just visited the flagship Hermès Madison Ave store.
I met Lee SA and she was so amazing!!
She was so kind ,careful and she spend her time to find items what I was looking for.
I know she was very busy but she made me feel like I'm the only customer in that store at that time.
I had a most wonderful experience and can not wait to see her again soon!

This store is Amazing! It's the closest you're going to get to the iconic store in Paris. It's consider the flagship store in the US. I am amazed at how great service is here. You walk in and everyone is greeting you. Wish we could get an ounce of this service in the DC store.

My SA who is now my forever go to person was just the sweetest. I was able to get the cypree sandals in light blue that had just arrived. They are difficult to get it. I had no idea about sizing and she immediately told me (without trying them on) go a half size up.

I took a tour of the garden and sat at the bar with a glass of mimosa. Definitely now my go to place in the US.

*Best to go on Monday-Wed (less crowded) before 2pm.

Awful, degrading and disappointingI I was treated like I did not belong there. I made a purchase but the experience left me upset.
The salesperson was rude, did not smile and seemed annoyed. I am not sure what the issue was but I will never return to the Madison Avenue store again.

Hermes is still open - or just reopened?

Overall, staff are courteous and respectful. Even though their stock is very limited, and for new buyers they know you have to build history, the staff are still giving you the time of day to help, even when demand is off the charts.

They offered water, coffee, and a pastry. Quick to service, and quick to checkout. Looking forward to doing business here.

Lee is fantastic! I was scared to go in. So glad I finally found Hermes Sales Specialist that I like. Edgar on Wall Street was diamond in the rough that retired. Lee has been at the flagship location for very long time and deserves a raise. I hope Lee never retires.

The Hermes store literally pulled the fire alarm during an event to make people leave the store lol lol lol snooty employees will ignore you if you're black still going to shop tho bc I'm richsince06 lol lol lol

Where: 4th floor.
Experience: laughable
Who: 1 male staff and 2 female SA
Review: Egos so big you'd think they were exclusive buyers themselves. From uncensored facial expressions to audacity of outward judgement (isn't that illegal here). Paraphrasing a translation: "it's like she squatted down and took a shit on the brand itself". God bless American service.
Takeaway: Go Paris, Shanghai, Hong Kong to shop-- superior experience, knowledge of who's who, and mgmt. Prob why Asia sales is obliterating NA.

The worst customer service experience ever. I literally waited on the second floor with a friend to try on a pair of sandals I was wanting to purchase for 25 minutes with no help from the staff. It was midday and wasn't busy. Several associates conversing and laughing and walking around. Someone from hospitality approached me and offering me water or coffee but wasn't able to assist me. He even tried to get help for me but no one was assisting customers. I walked out without purchasing. Such a shame.

I was SO EXCITED to purchase my first Hermès bangle and am happy with the product, but unfortunately I walked out of the Madison Ave store with a bad taste in my mouth. I'm a sucker for customer service. One would think customer service would be top notch in a luxury store such as this. Meh. I was in the store for about 10 mins max. That included the time it took for the security guard to greet me and send a sales rep over.

Jesus came over with a very lukewarm greeting, proceeded to pull out the bangle I was interested in, and just handed it over. I had to ask him to open it. That should've been the first red flag. I've purchased pieces of jewelry from other stores and sales reps have been kind enough to help. In fact, it's not that simple opening a Hermès bangle unless you know what you're doing.

He also took out another bangle that I actually liked so much that I was contemplating which of the two to get. Guess I was taking up too much of his time. He literally took his phone out and started checking the weather and who knows what else. Seriously?!?? When did it become ok for a sales rep to be on their phones while assisting a customer? Better yet, while on the sales floor?!?

I ended up purchasing the bangle because I really liked it, but doubt I'll revisit that store. It's really unfortunate to be spending upwards of $800 on a piece of jewelry and feeling like I was wasting the sales reps time when in fact he's being paid to be there and I was in and out of the store within 10 minutes.

Who doesn't love the experience that Hermes offers you, a luxury brand that just screams expensive. Who could forget that incredible orange color bags and boxes!

From home good to leather good, everyone loves Hermes of course due to the pandemic not lots of stock. But that's everywhere so don't be mean to your sales associate if you get a repeated we don't have it. They really don't have it.

The fine jewelry here is heaven, on special occasions i would say you can get someone anything from Hermes from a CDC alligator bracelet, Evelyne TPM bag or a cute little Twilly scarf. But fine jewelry always makes the biggest smiles.

Hermes is not only the best in leather goods but they help you out if there's any issues with your items, the repair service is super easy up on the 3rd floor i believe.

If your ever in need of a cute bag or gift ask for Nissa in home goods she helped me today and was such a joy! It's great to have that customer service again especially after this pandemic situation. Enjoy your life splurge a little and just be nice to everyone.