Herb Chambers INFINITI of Westborough

Great dealership! I would refer them to my family and friends, who are looking for an automobile

The service manager told me that the repairs would be covered under my extended warranty after I gave him my plate number and mileage. After I dropped off my car I was told that the warranty has expired and I would be responsible for the repairs. I just picked up the car and they still charged me 199. for the estimate. Mind you, I bought my QX50 and always serviced it there. I will never do business with any of Herb Chambers dealerships again.

Terrible dealership with pushy sales people. Picked up my "new" car and it smelled like someone had been smoking inside and there was 130 miles on it already. They refused to renegotiate price or give money for miles already driven on the car. They are very sleazy.

Filled out there online form to sell my car sent me an offer . I emailed them and they said they pay more then anyone for used cars.I travel 50 miles to go there they offer me below book value. Complete bull crap just to get you in the door . Will never go back .
Sorry herb chamber kellly is at least honest .

I bought a new Infinity QX60 back in April. I'm very happy with the vehicle but not the dealership. The salesman was very nice and informative.
The process went relatively smooth. The issue I have with this dealership is when we were negotiating the trade in. My vehicle had 111,000 miles.
I was offered a lot less than I was anticipating so the salesman had the general manager come in to explain the offer. I was told that because my car had over a 100,000 miles they could not resell it on their lot, it had to go to auction. the reason is that finance companies will not finance anything over 100,000 miles and he showed me a list of cars similar to mine that were sold at auction that were close to the offer. He even said they would be taking a loss but we're willing to do it to make a sale. They came up a bit on the trade in so we took the deal. About a month later I was curious on what they did with my old car. I looked on their website under used cars and there was my old car listed for sale in their lot for $5000 over what they gave me for the trade in. I am not upset that they were trying to make money, I am upset because I negotiated in good faith and they did not. They outright lied to me. I emailed the salesman to express my disappointment and I never received a response. Since that purchase, I bought a new truck and Will be purchasing another in a few weeks. Herb Chambers also has a ford dealership right next door to their Infinity dealership and I would have bought both of my business vehicles from them if it were not for the experience I had. I am a loyal customer and like to do business with the same companies. But only if those companies operate with the same sense of loyalty.
Lesson learned.

Bought a Certified PreOwned Qx80 car here 5 months ago and just took it for a wheel rotation and the garage I took it to told me 2 tires needed to be replaced. I was in shock, ..I only drove it 5000 miles - what about that 167 point inspection. After bringing this to Herb Chamber's attention and multiple emails and discussions (mostly me calling them without a return call), they said they could have done something only if I had brought it to them and not to an "unreputable place' to get checked out. I think Herb Chambers need some lessons on customer service!! I will take my business elsewhere in the future and tell my friends and family the same.

I'm not particularly pleased with this bullshit "waste disposal fee" that they add to every bill, whether or not they actually have any waste to dispose of. They say it is government mandated, but other dealerships don't charge such a fee. I guess all good things must come to an end.

Run, do not walk away from this dealership. I bought my Infiniti from Herb Chambers and will not consider ever going back. I brought mr 2012 in for specific service and specified to not change the oil since it had been done the previous week. The oil was changed regardless. The oil charge was removed from the bill but I Was charged for disposal of fluid. I did not want new wipers replaced but they were and I was charged. I received an estimate for exhaust repair of over $3000. I had it done locally for $570.

I called the service rep and supervisor to complain and did not receive the courtesy of a call back. Arrogance personifie.

Look at the other one star reviews for this company and be warned!

After Infiniti bailed out in their warrant obligation, I bailed out on my lease early. I had to eat the remaining payments on the lease but that was better then putting everyone in my vehicle and on the road at risk.

Turned in my wife's infinity at the lease end as well.

We both leased Jeep Gran Cherokee's. My Jeep is almost three years old and hers a year.

Great vehicles, great sales and service team.

drove all the way to the dealership after an 8 hour shift to look at a vehicle (Saturday). although they were generally nice people, I do not particularly care for how the matter ended.

basically as we all know at the end of the month dealerships are trying to meet their quota (which is their problem not the customers). went to see an used vehicle that I was very interested in, and they seemed more interested in having me make a decision the other night as the following day was the 31st.

I was happy with the price but wanted to take the night to let it marinate and told them I would be in touch today (Sunday) . went to work this morning and emailed them around 7am expressing my interest in purchasing the vehicle. was told that I had to come in today to finalized everything; which I could not do as I was at work until 3:30pm (and what bank is open on sundays.).

I was told they couldn't hold the vehicle and that if It was still available on Monday they would let me know. i responded to the email and asked if I could make a deposit to hold the vehicle? I was told by the manager that they do not take deposits on used vehicles. he then calls me and says the same thing. my question to him was why wasn't I told that Saturday evening when I was there? his response was that we didn't make it that far because I wanted to thinking about it.

I think that is BS as they let me walk out of there after I told them I wanted to sleep on it and I would get back to them. clearly they are only concerned about making the end of the month quota. he then proceeded to tell me that I could have written a personal check or financed.

first of all who carries their checkbook with them these days - and wouldn't use a personal check for a $40,000.00+ purchase. secondly, I had no intentions on financing through the dealership so that they could get the chargeback. thirdly, I had the money in place through my bank but as i stated earlier what bank is open on Sunday?

annoyed that I worked an 8 hour shift, drove 53 minutes to the dealership, to fall in love with the vehicle to have imperative information withheld from me only because I didn't sign right then and there on Saturday. they could have held the car if they really wanted too and they clearly didn't and was just being insensitive and unprofessional . But they had no problem on Saturday when I was there doing a loud song and dance in front of us, stating how they sold all the cars and they were only getting 10 in the month (august)

then while at work at 2pm received an email that the vehicle was sold. I had been looking for months for this vehicle, within this price range and with the low mileage and they only cared about the fact that Sunday was the 31st.