Review Highlights
“Good customer service, friendly, helpful.” in 2 reviews
“y. All the staff I interacted with were very nice, and understanding that it was my first massag” in 2 reviews
“I have a monthly membership to this wonderful location.” in 2 reviews
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- 13946Feb 12, 2024
My husband and I came in for services . The spa was really clean & the environment was tranquil. I had a facial the Sara Jo. She was fabulous! Very knowledgeable & skilled in her craft . Her massage portion of the facial was excellent . My husband had Nikki Lynn for a massage . He really enjoyed his treatment, she really helped his shoulder. Can't wait to return !
Helpful 0Thanks 0Love this 0Oh no 0 - Feb 16, 2023
I received a massage here as a birthday gift from my boyfriend's mom, and it was a great experience!
Deducting one star because my MIL had issues with scheduling. She never got the confirmation email and received a couple emails that the massage was 'cancelled' with dates listed as March and April (I got mine in Feb). At the end of the day, all was well because I was still on the schedule.
The location itself is super nice and relaxing. I loved the meditative music playing throughout the facility. All the staff I interacted with were very nice, and understanding that it was my first massage.
The room itself where I got my massage was also very nice and relaxing. I loved that the table was heated so I got to stay warm the whole time. My massage therapist asked if I had any specific areas to focus on or avoid, and I just asked for some focus on my upper back. I received a wonderful full body massage, only downside was my upper chest/neck/collarbone wasn't worked - but I'm sure something had to be shortened for the extra time on my back.
Overall, I would recommend this place to anyone in the area!Helpful 2Thanks 0Love this 0Oh no 0 - Dianne A.SoMa, San Francisco, CA01May 2, 2023
staff at the Anthem location are all wonderful, and Erin B.provides a wonderful experience. I always look forward to getting my facials.
Helpful 0Thanks 0Love this 0Oh no 0 - 365546753Jan 24, 2022
The front staff and my masseuse, Tamara, we're all so amazing! Tamara is so knowledge in prenatal massages and left me feeling much better than I came in. My sciatica was acting up during pregnancy so she helped with that issue along with some back pain. 1000x better than the other hand and stone locations I have visited
Helpful 4Thanks 0Love this 3Oh no 0 - 21211128Sep 22, 2021
Walked in to purchase gift cards, staff was so welcoming and friendly. Spa was beautiful and very clean. Although I came to buy gift cards, I booked a massage and facial, I can't wait.
Helpful 1Thanks 0Love this 1Oh no 0 - Sabrina W.Cave Creek, AZ09Jan 13, 2023
Good customer service, friendly, helpful. Work to cater to your specific needs. Definitely recommend.
Helpful 0Thanks 0Love this 0Oh no 0 - Jun 18, 2021Updated review
I received a gift card from my daughter at the holidays. I was excited to finally get to use it at Hand & Stone! It is located in a shopping center that has AJ's in the same center. First, walking in I have to say I was impressed with the interior and the serene atmosphere. I was greeted warmly and filled out a brief questionnaire with some medical information. Then, I was introduced to my massage therapist Jalysa. She led me to the room and I made myself ready. The massage was fantastic! I upgraded my service with hot stones, and the peppermint scalp massage both took my massage to the next level! The certificate was for an hour but, I added an additional half hour while making my appointment. It was really a fantastic massage that really worked the kinks out from all this pandemic stress! The establishment was clean, tranquil and practicing safe social distancing. I was extremely happy with all levels of service I received from the initial call, to the lobby and the service itself. I will definitely be back to enjoy their services again!!
Helpful 0Thanks 0Love this 0Oh no 0Apr 13, 2021Previous reviewI received a gift card from my daughter at the holidays. I was excited to finally get to use it at Hand & Stone! It is located in a shopping center that has AJ's in the same center. First, walking in I have to say I was impressed with the interior and the serene atmosphere. I was greeted warmly and filled out a brief questionnaire with some medical information. Then, I was introduced to my massage therapist Jalysa. She led me to the room and I made myself ready. The massage was fantastic! I upgraded my service with hot stones, and the peppermint scalp massage both took my massage to the next level! The certificate was for an hour but, I added an additional half hour while making my appointment. It was really a fantastic massage that really worked the kinks out from all this pandemic stress! The establishment was clean, tranquil and practicing safe social distancing. I was extremely happy with all levels of service I received from the initial call, to the lobby and the service itself. I will definitely be back!!
- Tari B.Cave Creek, AZ38101Feb 21, 2021
Not very happy today. I had an appt that i was so looking forward to. It was for a massage. The lady on the phone kept pushing for a facial which is not what i wanted. Finally got an appointment for a massage at 3:45 today. She then called a few hours later to cancel my appointment because of the therapist having a problem. What bothers me the most is. I work in a high end spa and salon. We would do everything we could to accommodate the client. They didn't seem to want to do this. She just kept saying. Do you want a facial'!! No i dont. I wanted a massage very much today. Well how about next sunday. This is not good customer service. Why don't they have back up there?? Not good. I do not and will not recommend them again as i have in the past.
Helpful 1Thanks 0Love this 0Oh no 0 - Kelli G.Phoenix, AZ3193931Nov 3, 2020
This was my 1st time at this location and I will be returning....in 3 days!! LOL The staff at the front desk was super helpful and kind. My massage (by Nicole) and facial (by Kem) were 5 star resort quality.
Helpful 0Thanks 0Love this 0Oh no 0 - Ilana K.Carefree, AZ0571Nov 19, 2019
Tabitha is amazing!!!!! I have had thousands of massages in my life time and she is definitely one of my favorites! Because of her, I bought the membership. I would highly recommend this location. The spa manager was great as well.
Helpful 1Thanks 0Love this 0Oh no 0
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