Hampton Inn Indianapolis-Ne/Castleton

I really should give them fewer stars, but my experience was so bad, it's funny! The room they gave me had been so trashed, I thought it was a practical joke. Huge burn holes in the carpet, stains everywhere--some even three dimensional. A bathroom with floors so sticky that my shoes took effort to lift from the floor, and a bathtub that needed to be sandblasted clean. I was honestly afraid to lie down on the bed in fear of being poked by a hypodermic needle.

Luckily, the front desk gave me a much better room, but when my friend checked in ninety minutes later, THEY GAVE HER THE SAME ROOM! It's like the staff were taking bets to see how long it would take to get someone to keep the room.

So long, room 209. You'll be haunting my dreams for some time to come....

Outdated and run down. The hotel is renovating which is encouraging. Housekeeping does not respect DND signs and may enter your room prior to checkout so beware! If you ask for a late checkout, good luck! It probably won't be entered into the system. If you prepay for the room, make sure you are not double charged like I was! The incompetence by the staff and lack of availability and concern by management is concerning. I love staying with Hilton properties but this particular location I will definitely avoid in the future!

This is a pretty outdated hotel. Stains on the furniture, walls are all scuffed up and the lighting in the room is terrible. I found myself trying to flip the light switch to get more light in the bathroom even though the light was already on. A comfort height toilet would be a nice edition when and if they ever upgrade the place. I felt like I was sitting on a child's sized potty.
Breakfast usually consists of scrambled eggs, sausage, potatoes, waffles, toast, yogurt, coffee and juice. Nothing fabulous but edible. The staff was pleasant and the location is near everything. In the end the entire hotel needs a major overhaul.

Our beds were made of bricks. My back is killing me. I'm not sure how old the beds are or what they're made of but they made a crunching sound. The pillows are all feather down pillows so good luck with the morning neck pain! The pool was the main part we stayed for. The windows were amazing!!! But the pool is NOT heated so it was kinda chilly. Also the ceiling in the pool room left much to be desired. It seemed they had changed out most of the old panels but they still had a few black mold covered tiles and some exposed insulation. All the drink vending machines were out of order for cards and we didn't have any change. Our toilet seat was barely on the toilet. I actually had to screw it on all the way. We stayed during construction. Would have been nice to know they were renovating when we booked but I'm sure there's not much to do about that. The top two floors seemed freshly painted and clean. Ours however was okay. The floors even in the lobby seem dated and old so I understand the need for the renovation. They had some gatorades available and a few snacks. Going to check out breakfast soon but don't have much hope for it.

Hidden fees? No doubt, no doubt. We also shared a tenderloin with gristle in it and a cup of clam chowder. And what did we pay for it? $36

We've also had that to eat closer to home. The only difference is that it tasted much better with only a sixth of the price we paid at the Hampton Inn.

Worst Hampton ever. Under LOUD renovations with no warning and we've been members forever. We came in for a hockey tournament and planned a pre-game nap after a long drive nap but the noise from construction was too loud. Hallways a mess, elevators are freezing, 9am and you need your door key to get back in the main door (very inconvenient for people putting their luggage in their car), pealing wallpaper in the dining area, bagels so stale they could bounce, uncomfortable bed, not enough pillows was told they been ordered.

If there was an ability to give zero stars or a half, I would. The reason we stayed here was for a baseball tournament where we were assigned a team hotel. The outside of the hotel looks like a dilapidated haunted house. There is construction going on around the hotel with trucks backing up (beep beep beep) that's not as bad as the lack of patio furniture or even clean doors when you walk into the lobby. Once in the lobby, you know you are in for a disgusting experience. Pipes leaking by the coffee machine with old, discolored or partially missing ceiling tiles. The outdated, carpeted breakfast area is in need of a cleaning and update. Do not look at the floor outside the workout facility, it appears a human lost a significant amount of blood and there was a half hearted attempt to clean it up. With any frustration you have, so not bother going to use the Peleton, it's out of order. Retreat back to your room by taking an elevator that sounds like it's going to be your last moments on earth. Once you make it to your room, you will find stained couches, drywall that's coming apart at the seams, dirty sinks with dead bugs under the vanity, candle wax on carpet, and an overall filth feel to the room. I'm so incredibly upset by my experience and cannot believe Hilton wants to be associated with this type of property. Gross. Stay away. NEVER again!

What a dump this place ended up being. Double down on the overall uncleanliness (garbage cans not emptied, overall smell of mold in all rooms and even some bed bug sitings) and then the unhospitality as a whole. I cannot believe Hampton/Hilton would put their name on this facility. No rooms were serviced, just a joke of a hotel as a whole. Embarrassed that I brought 12 families here as a part of a baseball tournament, breakfast was 2 hours based on availability and they locked the place down while not allowing any sort of gathering places even though requested. Wow. Wouldn't put the person I like the least in the world up in this place. Terrible.

Stayed here 3 nights and it was dismal. We did not have a fridge or microwave so the only good part was that the front desk had a staff member give us a fridge, microwave for our stay.
Our room had ants, spiders and gnats which is a reason never to stay here.

The breakfast is a joke and is just nasty. The eggs, sausage were just disgusting. It's worth skipping and going elsewhere for breakfast.

Our room never got cleaned, so when we got back each day we took our trash out. I would not stay here again. I hope for those thinking booking this hotel they decide to stay elsewhere

Exceptional customer service by Patricia and Devin at the front desk. The rooms were very clean and quiet. The elevator can be slow at times but there are stairs close by. Breakfast is average but does offer 2 types of waffles to make.