Hamilton Chevrolet

Debbie is wonderful! She really is a straight shooter for vehicle wants/desires and will be very honest in pricing so there's no surprises. The service center is really good and quick too!

We've purchased a few vehicles through Debbie over the years. She's a great personality and really fun to go see! Too bad we aren't just buying vehicles every week because she's so great!

The service center is always able to diagnosis your problem and in our experience, is always able to fix the problem too. The waiting room is really nice so it makes time go by a lot quicker. Their scheduling process is really easy too.

I wish i could put no stars i purchased a 2014 Malibu from them 8-4-23 immediately after purchasing the vehicle driving off the lot i realise that there was no air blowing out of the vents called my sales rep back by the name of Anissa who was AWESOME By the way told me bring the car back and they will take care of it Now here comes the BS!!! Brought the car back took a week to find out what was wrong with it Kevin the service manager told me he had to order parts and one of my parts is on backorder by this time it's 8-16-23 still waiting on parts not to mention I HAVE TO CALL and get UPDATES MYSELF BECAUSE NO ONE IS KEEPING ME UPDATED! Fast forward to 8-24-23 still have no car dealership hasn't even offer me a vehicle to drive while my vehicle is waiting to be fix 8-25-23 i call again for a status update talk to Sean in parts letting me know my parts are in and that he going to talk to Kevin since i cant get a hold of him Sean tells me that there waiting for a bay to open up and they should have my car fix the following week let's not forget this makes 3 weeks still no car to drive and dealershi hasn't offer me a car to drive yet still fast forward to 8-31-23 i call and check the status car should be ready by now you would think but it wasnt I LOST IT they haven't even started on my car yet and i still have no car to drive so i go up there lose my shit and the finally give me a car to drive and i check on my vehicle it look it was at a junkyard it's complete cover in dust can't see threw the windows leaves stuck on the hood and truck with them in the up position so FINALLY!!! The dealership gives me a car to drive while they fix my vehicle fast forward it's 9-5-23 STILL DONT HAVE MY CAR I PAIDED $9000 cash for only good i have to say about this place is the sales side which is Anissa, Brooke and Sean in parts NOBODY in service including the Kevin the service manager would help me i have pictures but i cant post them for some reason but that service department is a f***** joke!!!

i took my car here for a collision damage repair. Overall experience, it's horrible and a disaster. It took them about 2 month to fix my car because every time i went to pick up the car, it came back with a different problem, or the problem remained the same.
1) Repair guy gave fabricated statements to cover their mess up multiple times.
2) a damage in the fender while in the care of the dealership.
3) Car continuing to drift to the left after multiple attempt to fix the alignment (this was easily fixed by a different collision shop with a new alignment). Dealership did not reimburse the alignment cost.
4) Wheel bearings on 3 sides were damaged, but they replaced 1 Wheel bearing at a time. So i had to make another visit to get another one fixed. And make another visit to fix the last one.
5) Inconsistent gap between the fender, and headlight. Hood and front bumper inconsistent gap. Inconsistent gap between A pillar and hood.
6) They replaced my factory lug nuts with some non factory lug nuts (or they damaged my factory lug nuts).
7) Every time i picked up the car, interior door, seat and steering were filthy with grease.
8) Both front wheels half way CAME OFF while they were pulling in the car to the pick up area. They ended up replacing both wheels and Wheel bearings, again.

After multiple visits, most of the problems were fixed, and some are still there because i'm sick of taking my car here anymore.

Got 2 Chevy Blazers from the Dealership, Sales team is great! Service... NOT so much. Made appointment 1 week before for a small leak in coolant. Car was there 7am, called at 4pm, was never even looked at. Not taking it back there EVER!

Terrible customer service... My car has been at this shop for 4 weeks and my service advisor Matt will not return my phone calls.

4/20/2022 Please stay away from this dealership. They are very rude, unprofessional and they lied to me about work that needed to be done to my truck. Not only did they keep my truck for weeks without even looking at it. They charged me for an estimate and then told me that it would be 3k to fix everything with my vehicle. I ended up picking my vehicle up from their dealership because they didn't have a eta when it will be done and I got a second opinion. The second opinion i received from another auto shop informed me that the work that needed to be done would only cost $400 and not $3,000 like Hamilton Chevrolet told me. I advise everyone to avoid this dealership. Tim in the service department blatantly lied in my face repeatedly and never apologized. They don't care about their customers and they definitely will overcharge you for work you don't need done.


4/21/22 So i got my car back this morning with no issues. Thank god! The auto shop was able to fix my car in two days. This is what Hamilton Chevrolet was trying to charge me 3k to fix as well as not giving me a eta when it would be done. A freaking wire!!! Check out the tore wire, doesn't it look like it was cut intentionally or is it just me? You never know with these places. Make sure y'all get more than one opinion and don't just go with what the first person tell you. And please AVOID HAMILTON CHEVROLET ON 14 & MOUND!

Do not buy or lease from this dealership. What was supposed to be a simple 30min oil change turned into a 4 hour multiple vehicle issues once completed. Somehow they put 13 miles on the odometer for an oil change, and I had about 5 warning lights after leaving. They didn't say a word, but upon return a service guy said oil may have dumped in a piston. No explanation that makes sense for ABS / Steering / engine light errors. No offer to compensate their incompetent service department and my time. This place has no idea what they are doing, go to any other dealership.

RJ

My worst decision to drop my car for repair. Place with no integrity and transparency. Dropped car on 22 Jul with promise date of 22 Aug, it is 15 Sept with no car. Customer service is a joke, followed with personal visit 5 times to to start car repair. I am almost an inch from begging for their inefficiency, I explained

Just leased a new blazer from Hamilton Chevy. My salesman was unaware that the vehicle had scratches and acid rain marks on every panel of the car hood to trunk. When I went to pick the car up the weather was bad so I didn't go inspect it like I should have . They were nice enough to take the car back in and try to buff all the scratches and damages out, but of course it's all still there for me to look at for the next 3 years of my lease. Paying $490 a month If you plan on getting a new car from Hamilton Chevy I would make sure to look it over with a fine tooth comb unless you like your new car to have a bunch of scratches. Once you sign it's yours. I have never seen such poor customer service.The manager Andrew who had me come in during his lunch break to address the issue,had everyone else in the dealership try and help me hoping I'd leave rather than helping me like he should have. Then he recommended I leave the car over the weekend when they were closed and no one would even be there to work on it. If your able to afford it go with GMC or Cadillac maybe they have better service when you pay more money a month?‍

BEST SERVICE DEPARTMENT EVER!!!
I walked in after having experienced the worst thing that could ever happen while driving on Monday afternoon on Mound Road. My equinox STALLED Scott (Service Mgr) took my car, read the code and got my repairs done in under 2 hrs. And to add to the already worrisome experience - they are not my selling dealership!!! But welcomed me with open arms