Guido's Pizza Parlor

Came by for some dinner stuff. Pretty chill there and I do like phone booth doors they have entrance and restrooms. They very polite and give a old menu to decide on what I wanted and was sure to let know the prices would off since older. So I am appreciate the Honesty. Garlic knots were good, lightly seasoned and not swimming in oil like other places do, plus crunchy outside and soft inside. For the sandwich definitely a fair amount of meat and got mine plain, definitely should asked for a spread of mayo since it was bit dry. Overall glad I got to try them.

On October 28, 2023, I had to go to urgent care and was waiting there for over three hours to get care because I wasn't feeling well. Afterwards, I decided to get some fast food, so I won't have to cook after waiting so long at the urgent care. I decided to a pizza parlor named Guido's Pizza Parlor in Walden, N.Y. The first thing I noticed is that they're not Italians cooks, so was a little bit skeptical about the taste of the pizza, garlic knots and Calzone's flavor. I'm used to eating the pizza and everything else Italian from New York City, so I'm very choosy about where I eat these things. First and foremost, they took a long time to just warm up the food because the food wasn't just made. I didn't mind because I chose this place so had to wait. Then I was charged a higher price than expected. I finally got the food and went home without checking it, but I should've checked it before I left. I opened the garlic knots, when I got home, and they were so burnt on one side that had to cut the burnt part out and throw it out. The Calzone was also very burnt on one side that it was difficult for me to eat it. The taste was salty and not at all like the Italian pizza from a true Italian pizza parlor. The very next day I call Guido's and spoke to the owner, and I couldn't believe the response from him, instead of apologizing, he insulted me, telling me that I should've gone back the same day and let them see the burnt food. I told the owner I wasn't feeling well and was in the urgent care for over three hours, was extremely tired and he didn't care. Then he told me that I didn't buy it from their place because they don't burn food, that they are perfect. I was shocked. Who doesn't burn food when cooking? Where's the apology for the error, the sympathy for the customer. I told him, "I have the receipt" "I can send you the pictures" plus, no matter what, "The customer is always right". That's how you keep them coming back and spend their hard-earned money there. The owner was closed minded and just kept insulting me. If you want to get charged high prices for burnt food, no apology for getting the food burnt and in a bad condition then go to Guido's Pizza Parlor in Walden, N.Y. They lost a great customer with a business that could've give them lots of business. Shame on them! There's no place like New York City Pizza.

Amazing owners, always treat me like family when I go in. Delicious food especially the Buffalo Chicken pizza, White pizza and the to die for garlic knots.

I can't say enough about this place. I used to live next door and thought it was just convenient to go here. But I've learned really rapidly from my travels around New York and now living in Connecticut that it was the best pizza I have ever eaten. I absolutely live and die for their chicken cordon bleu Pizza. These guys are always warm and inviting. I moved out of state eight years ago and they still remember my voice on the phone when I order that pizza when I pass through the area. That kind of small town feeling can't be replicated. I've been stuck and unable to get back to that area for about a year and a half now and I've been trying to figure out ways to get that pizza mailed to me or fedexed haha. Do yourselves a favor and go and eat here. You will not be disappointed.

Best pizza around! Also the Penne ala vodka is unbelievable, small place & friendly. Worth the (weekly) visit.....

Pizza should come with a bottle of tums. Last time I ate here had to undergo bariatric surgery for heartburn.

Terrible. Just horrible. I love their Buffalo chicken pizza, but I refuse to go there anymore. Worst customer service in the area.

Very bad do not order from there one it took an hour and 30 minutes to get food delivered and then they delivered to the wrong apt because I guess the Delivery guy can't read and gave my food to apt 1 instead of apt 13 which they gladly expected it why not free food so we called them and asked where my food and what are you doing to fix this screw up and they said give me another 30 Minutes so they didn't do shit to fix the issues of us waiting over 2 hours for food bad customer service . I repeat do not order from this place very bad and plus they have rats in the kitchen from what I heard from a local Exterminator so eat if you dare

I would give zero stars if I could. I walked into Guido's today to find that none of the employees were wearing masks or gloves, including the cook in the back who was openly coughing into the air.

My family and I didn't feel comfortable eating the food and when I asked if we could bring it back and receive a refund, they said no. They said no one was coughing in their restaurant and they didn't even address the fact that they weren't wearing masks.

If you value the health and safety of yourself and your community, I caution you from eating here. Clearly Guido's doesn't care about your health and they are not interested in following state mandated rules for restaurants. I'm appalled at this behavior and at the way they treated me.

This was an unusual and particularly awful experience. My fiancée ordered for takeout and the food was ready quickly. On July 16, in the middle of the pandemic, she entered the store to find ZERO of the employees wearing masks. One of the men in the back was coughing.

Not knowing what to do, and afraid to call them out face to face, she paid for the food and came home, and none of us thought it was a great idea to eat it. She called to politely ask if we could return it for a refund, and the employees denied the story. They claimed they couldn't offer a refund.

Let me be clear: we aren't really upset about the denied refund. Let me repeat: we aren't upset about not getting a refund! We ARE upset that in a health crisis, the employees did not care at all about wearing masks or taking safety precautions, and when called out, they denied it. If you're the kind of person who thinks masks are overrated, I guess this might be the restaurant for you. If I were you, I would be concerned about which other health precautions Guido's refuses to take seriously, if indeed masks are so much of a burden. I understand that this is a difficult time for small businesses, but we will be supporting those that play by the rules rather than those that cut huge corners.