Hollywood Casino at Greektown

The poker room is great! The floors and dealers are awesome. They always make you feel welcomed and create a very friendly environment. One benefit of playing here is that comp dollars are worth 2x at the restaurants, unlike the other casinos; and all of the dealers only deal poker which is a good thing.

It's great to see they're trying to be more competitive with the promos. Nice to see management may be listening to the team closest to the poker room. It'd be nice to see the bad beat brought back, even if it's capped.

Great job to the entire poker room team!!

I like this casino. They have made a bunch of upgrades, including a revamped food court, with Taco's & Dunkin Donuts among my favs.
They also added a non smoking room, which I appreciate as well.

First time here. We figured we were here for a week. Let's try another casino hotel. Pictures on Yelp and the YouTube videos made it look good. Smooth check-in. The valet was a nice guy. Don't be cheap, people tip the Valet. One thing I wish the receptionist would have done is to see if this was our first visit. First impressions are everything, but she didn't. I'm not looking for a free upgrade, but if we could have a room with a better view or something like that, it would have been great. In the end it doesn't cost you anything. Or I wish she would have asked if we would like to upgrade. We could have asked to, but as cold as it was and us having our teenage daughter, we were just trying to get into the room.. once we get in, you can tell it's very modern and may have been recently renovated room. One thing I normally do before unpacking I inspect the room, but of course, not this night. First trip to the restroom I noticed many things. The cleanliness of the bathroom was horribly done. I could see pee spots on the front of the toilet bowl, The base of the toilet was yellow, the grout was black, and then I realized it was actually white . Months of dust on the top of the baseboard (tile). I spent 45 min cleaning the restroom just so I didn't inconvenience my wife and kid. Didn't want to go back downstairs with all our luggage. The other issue we noticed for some reason many people working at the hotel were more worried about talking about their day than acknowledging a customer. Some of the employees there seemed inconvenienced when asking a question. First night, Valet was great. The first night of gambling started badly. The area where you get your players' card was not maned. The person was on break. Went to the machine to print one out of all out of service. I've never been to a casino where you don't have anyone to make a players card. Somehow, we got directed to a black jack table, and he as well could not assist. He referred us to the high limit area, and Britney took care of us. Turned a bad start to our gaming into a good one for that Tuesday night. Coming from Texas to experience inconvenience and crazy attitudes was not good. We usually stay at MGM, and we kind of regret staying here. I'll post some pics of the room experience. We also encountered some attitudes at the sports book restaurant. Check out my review on Yelp. This property is in a good location and has the potential to be as good or better than MGM. last day experience. We called the front desk to see if we could have a late check out. Quickly said we would have to pay more. Said ok how much she said 50 some dollars. I said that is fine. So check out is now at 12 noon. At 11:30, housekeeping knocks on the door. I opened the door, and she said, "You guys are leaving?" we need to clean the room. I told her we paid for the extra hour. Just got this look of whatever. So as we were trying to finish packing and we had 17 min left. I hear housekeeping knocking again. At this point, my wife, who had surgery and barely move opens the door and tells her in pain that we needed 10 more minutes, and we'll be out. Housekeeping finally backed off. My wife was still nice enough to leave a tip for housekeeping. As we walked out, the housekeeping lady did say hope she felt better. I guess that counts for something. Went down to check out and noticed that the lady whomever we got on the phone didn't charge us for the extra hour. We appreciated that. We are from Texas, had a person who had surgery, and had a teenage daughter. I would hope the employees working there would recognize situations like that and use that to create a positive customer service review. So we greatly appreciated the person not charging us half the cost of what a night costs. I think 2 1/2 star is appropriate, but I'll round up for the few positives.

Hollywood has taken over Greektown and so far that seems to be a good thing.
The Rock Bar is a new addition that caters to a younger crowd. Barstool Sportsbook offers bar food that is slightly more upscale and delicious.
Love the new changes and they offer such great entertainment. I've seen Johnny Mathis, Dionne Warwick and Tracy Morgan in the last few months.
Love the fact there smoking sections back, and I'm not even a smoker.
Great customer service and a fun place to try your luck!

Horrible! Their workers on strike! 90% of staff on strike. DONT GO TIL strike over. The place is dirty. Trash cans over flowing, no toilet paper and cigarettes everywhere. One bathroom open, no food venues open. Barely any tables open cause they wont give dealers a fair raise so their on strike too. One bar open and no servers. Pay your workers Penn they deserve it.

Decent place but not very accessible for handicapped people. The casino is a long, carpeted bridge from the hotel, so it was very taxing for our Son in a wheelchair.

The staff was great however, so they certainly tried to make the stay a nice one.

I don't think we'll be back here, given there are plenty of other options in the city of Detroit.

Kelly was VERY helpful explaining the event.
I was VERY late so I was only able to get a drink. It didn't help that I had gotten lost in the casino so I was only present for the last 10 minutes of the event. Don't have much of a review to give, unfortunately!

This was one of the worst Hotels I have ever stayed at.

1. Check-in
It was 3 workers at the desk looking down they looked up saw us waiting and looked back down never said Hi or I will be with you shortly. I get checked in nothing was explained, (nothing about Wi-Fi or that they don't clean the rooms)
Bellhop helps us to the room, we get to the room it is footprints on the bedspread, stuff all over the floor and countertops in bathroom dirty. Bellhop takes pictures puts luggage back on cart and we go back downstairs for new room. Same lady who helped us gives us a new room and stated " Hope this room is clean if not come back downstairs" We go to the 2nd room and same thing its dirty.

We go back downstairs and this time ask to speak to a Manger who gave us a new room and $50 credit. We get to the room it's clean but the safe is not cleared out from prior guest and the Toilet is not flushing correctly. (both issues got corrected that day)

The 2nd day we are back we come back, and room is not clean we called front desk and inquired, and we were told at that time they do not clean rooms everyday (Even though you are charged a daily amenity fee) The toilet is not working again, the Safe is stuck. I asked for the Manager and was told it's a line at the desk and I would have to wait. Someone did bring towels up even though they were damp.

Manager called me back; I started address my concerns and she stated well a Manager gave you a comp yesterday. I had to stop her to tell her that was for the problems yesterday we have a whole set of problems today,and I was not trying to get any money back or anything comp, I was highlhy disappointed in the service that I had received. I will never stay here and will recommened tfhat none of my family and friends stay as well.

Great poker room! It was an immaculate experience and I loved it! Also, Great service! Would come here again. Amazing place.

No STAR Would BE MOST APPROPRIATE.
It's 5:15 pm check in is at 4pm and the room isn't ready.
Wow Celebrating our 25th wedding anniversary in Hollywood Casino Hotel in Michigan.
What I know is checking in is SLOW as *%ck! Hopefully it gets better from here. We've been in line for an hour and some and the lobby lights have been turn up because it's getting late and it was dark in this lobby. No Manager has said sorry for the inconvenience or the long wait. Very disappointed and that's being polite. Jeff was as helpful as much as he could be. Kudos to front desk employee Jeff (Thank you).
I would take a picture but I don't want to put anyone on BLAST.