From This Business
Location & Hours
Freeland, MI 48623
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About the Business
Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Freeland. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories.
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Recommended Reviews
Overall rating
6 reviews
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1 star
Amanda H.SoMa, San Francisco, CA101Mar 30, 2022Enterprise is normally my go-to, but never again at this location. Don't utilize them. It is a terrible location. Management provided me a filthy car reeking of smoke. I was in such a hurry to get to a wake (arrival via plane was late) that I just hopped in and went. Mistake on my part. The smoke smell make me sick. My Mom as well (similar allergies.) Could never reach them via phone over the weekend to resolve/switch out (I was miles away). Voicemail was full. When I returned, the manager hid in the back and said she would contact me the next day to discuss. Never contacted me. When I tried to call, again no one answers and the voicemail is full. So I got to pay for a gross car that I got to pay full price for that made me sick. Repeat, do not go here. If you have issues, sounds like they don't work to resolve.
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Oderu H.Kyle, TX0101May 30, 2020The manager was completely unreasonable and would not honor terms that the corporate office said they would. Would not recommend dealing with this location at MBS. Have had better experience at others in the past.
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Customer S.
May 30, 2020
Oderu, we would like to look into this further but need some more information Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and all the details of your experience. Thanks. - HH
Felicia G.Dayton, TX02712Oct 10, 2019Rented a car for 10am. They called at 9:58am to inform me there were no available cars until 5pm that day. That is unacceptable. Never using Enterprise again.
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Customer S.
Oct 10, 2019
Hello, Felicia. Thank you for your review. I assure you that it is never our intention to inconvenience a customer, and we will make every effort to accommodate your needs. I'd like to pass your information along to someone who can provide assistance. When you get the chance, please email Care@Enterprise.com with your contact information, rental information and all the details above so we can address your experience. Thank you. - DA
- Rajeshwarrao C.Voorhees Township, NJ010May 10, 2016
I use enterprise for all my personal and official rentals. They provide such an excellent service at all their locations.
Helpful 0Thanks 0Love this 0Oh no 0 - P C.Wausau, WI01May 13, 2015
I have rented a vehicle from Enterprise at the Saginaw (MBS) airport on a weekly basis since January of this year and the staff does a great job, friendly and attentive. There have been a couple of weeks when their inventory is extremely low and one time when I got a car that smelled like an ashtray, but overall in 14 weeks of rentals they've done a great job.
Helpful 0Thanks 0Love this 0Oh no 0 - Randall T.Saginaw, MI01Jan 14, 2015First to Review
The car we ended up with was a Hyunda selantra. I probably can't even spell it. It was quite the go kart. Expect better from you. I keep getting emails to upgrade but I have not been able to apply an upgrade the last few times I rented cars. Sorry to say but the last few vacation packages have not included a car from you and usually I insist on it. When I went to pick up the car, the clerk really did not care about any of these concerns. Seem like I was really bothering him. Not as loyal as I once was.
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Enterprise R.
Jan 30, 2015
Randall, thank you for your feedback regarding our Saginaw International Airport. We've taken note of your comments and would like to discuss your concerns further. Please e-mail care@enterprise.com with your reservation number and contact information. Please reference 150128-001592 in the subject line of your e-mail. Thank you for choosing Enterprise Rent-A-Car, we look forward to hearing from you. Best regards. -Timothy B
