Fords Of Winsford

Where to begin, if Fords didnt have the exact colour and spec of car I wanted I would of walked many times

I made an appt to view a car and trade in my car, I gave all details and within the week leading up to the viewing 4 people from FoW called to confirm our appt. One gave a valuation for my vehcile which I was happy with.

On the day we turned up our appt was "not on the system", he had gotten a babysitter and driven 2 hours for an appt that had been confirmed at a minimum 4 times.

We were then sat down with a woman named jenna after almost an hour of waiting. jenna clearly had no interest in discussing the car with us, several times while trying to get information she got up and walked away from us to talk to another customer in the waiting area without so much as an excuse me, she offered no info about the car or paperwork to see and stated "you have obviously checked the listing online and all of the info is there". She then went to check my vehcile and came back with a valuation almost £2000 less than what I had been given over the phone, when I mentioned this she said there was no log of that valuation in the system and refused to talk to the man who had given me this valuation.

Over the next week or so after dealing with another member of the FoW team I decided to purchase the vehicle. In the week following me buying the vehcile fords called to tell me the tyres needed changing, I didnt forsee this as a problem but asked several times if the new tyres would match the performance tyres on the vehcile, eventually I was informed 3 budget tyres had been fitted to a £30,000 car so i cancelled the purchase.

A manager named Tony then contacted me and agreed that a "prestige" vehicle should not be given with budget tyres and assured me that brand new performance tyres would be fitted to the vehicle so the purchase was back on. everything went smoothly until we collected the car.

We soon discovered that the rear tyres were not new as Tony had told us, they were clearly used and sun bleached like they had been sat out for a long time. Pictures were sent to fords to have this rectified, it was then that a "manager" named Stephen wrote in an email "those tyres are brand new, they clearly have 5-6mm of tread" (new tyres have 8mm of tread Stephen).

The big issue is that after a few weeks of owning the car we discovered it was modified, nothing on the autotrader or fords website mentioned the mods. I stopped using the vehicle immediatly and contacted fords, I had to chase them up alot for any response and kept getting passed between members of staff, i had the vehicle inspected by a local manufacturer garage (FoW offered to pay for this and have yet to despite me sending a receipt) and they confirmed the mods and how they were negatively impacting the vehcile, evidence of this was forwarded to Fow. We then discovered a folded receipt in with the service paperwork for the mods, FoW knew the vehicle was modified and did not advertise it. That paperwork was not given to us until after we had purchased the car.

Its been 2 months, i still have not actually received a response regarding the unadvertised mods to the vehcile, not so much as an apology. FoW will not comment on the tyres other than claiming they are brand new. I constantly have to chase FoW for a reply to emails and have been informed today that my case is being passed to yet another "manager" still with no resolution.

I would certainly never deal with FoW again, the reputation they once had seems like it is now being milked. It looks like I will have to take legal action to even have FoW take this serioulsly. Fortunatley I took copies of all adverts and will be sending these to trading standards and the motoring ombudsman.

A shockingly poor company that have after sales service. I purchased 2 cars for 25k in Feb 23. The one vehicle having been in the garage 8 times with serious faults. This now with brake failure and multiple oil leaks. Having had it back 8 times they have refused to fix the current issues? They sold me an RAC warranty which is worthless and they have refused to carry out the repairs. DO NOT purchase from this company. Go to a reputable company and save any guaranteed issues post your purchase.

If ever purgatory exists, it could well be Fords Of Winsford on a super rainy Saturday afternoon, with a screaming 2 year old in tow and knowing the clock is ticking before they shut - also knowing that you want to make a purchase and decide on a car so as you never have to come here again!

But apart from that snapshot into my private life and issues, dealing with FOW was actually very smooth. With 1500 cars on sale you bomb around looking at them from a giant book - choose a couple you like the look of, grab the keys from the main building, have a look around them, take your chosen one for a test drive and they try your best to play hard ball... At the end of the day I probably would have paid double what they wanted just to be able to go home but we got a good price and it fitted in with our valuation with research.

We did actually have to go back 5 days later to collect the car once they'd got it ready, we'd got our insurance and tax sorted etc - and now we're the proud owners of a pimped out black Ford C-max - a car that isn't full scale family wagon but still does a job for 2 kids and means you haven't fully given up in life on aesthetics and stylistic principles.

We also look a bit like the A-team when we turn up to the supermarket now - I really need to get the mohican sorted next...!

This place was recommended to us when we wanted to upgrade from a small car to a family car.


At fords of winsford you will find a wide range of nearly-new cars on display from many of the manufacturers, not Just Ford (the Ford in the name refers to the family). A relaxed environment where you feel free to look around to find a car that is suitable for you and are under no pressure to buy if you don't.


They also have a website http://www.fow.co.uk if you want to check out a particular make or model before you head down there.
Friendly staff who are keen to help.

We have been to fow a couple of times to look for a new car and we enjoyed the whole experience. The staff are friendly and helpful, although our favourite is a gentleman called Malcolm (sorry can't remember his surname) but he is lovely, makes you feel very relaxed and isn't pushy at all. There is a huge range of vehicles to choose from, from makes to models. There is a cafe there but it isn't that great for food but the drinks are fine.

If you want to visit a car showroom without being harrassed by annoying salesmen then visit FOW ! This place is huge, impressive and extremely organised. You drive in, park up and give the keys to a member of staff who gives a fair valuation on your car while you're left to peruse the hundreds of cars they have for sale to suit all budgets. If you spot a car you wish to see a little closer then you make your way to the sales office, give in a few personal details and you're handed the keys, still no salesman on your tail unless you request one. You make your way to your car of choice and under no pressure are left to check out the interior, start the engine, try out the gadgets, look under the bonnet (if you're a man). Should you wish to purchase the car then's the time for the salesman who you still have to request, there's absolutely no hassle from them at all which I think is fantastic !! I've bought 3 cars from FOW and each time I've found an amazing deal, been dealt with swiftly by their staff who are easy to talk to, no Mr Smart Ass comments that car salesmen are usually famous for. If I've spotted a fault after driving my purchase away FOW are more than helpful in fixing the problem however I must point out the problems I've experienced have been small. I have no idea why other car sales companies don't follow in Fords of Winsfords winning formula - I personally wouldn't go anywhere else for a used car again !!