Photos & videos
Services Offered
Virtual Consultations
Review Highlights
“Once approved with an awesome rate I was introduced to Leah Nelson and she was phenomenal in finding the car we wanted.” in 8 reviews
“I always visit the Arcadia Branch, and when I walk in, I'm greeted by at least two employees.” in 2 reviews
“Thank you Diana and Arthur for working with me and helping me finance my new truck!!” in 2 reviews
You Might Also Consider
in Tax Services, Accountants, Financial Advising
in Mortgage Brokers, Mortgage Lenders
About the Business
Business owner information
Armando G.
Foothill specializes in consumer financial accounts offering checking accounts, savings accounts, auto loans, mortgage loans along with convenient services such as home banking, bill pay, debit cards and more. We provide exceptional service by listening to our members then responding. If you are tired of high fees, being treated like just another number and receiving overall poor service from your financial institution, complete a new member application online today at www.foothillcu.org.
Location & Hours
Arcadia, CA 91006
Mon |
| |
|---|---|---|
Tue |
| |
Wed |
| |
Thu |
| |
Fri |
| Open now |
Sat |
| |
Sun |
|
Amenities and More
Ask the Community
Q:
Is it possible to refinance a car here?
A:
Hi Alex. Yes, Foothill does quite a bit of vehicle refinancing.
Xochitl F., Business Manager3 years agoQ:
Does anyone know if this is a Co-Op Shared Branch with other credit unions?
A:
Hi Joshua. Foothill is part of the CO-OP Shared Branch network, but due to COVID-19 we are only serving Foothill members at this time. We're hoping this changes soon.
Xochitl F., Business Manager4 years ago 1 person found this helpful
Recommended Reviews
Overall rating
71 reviews
5 stars
4 stars
3 stars
2 stars
1 star
Steve A.Covina, CA11Nov 20, 2023Just an update I would like to thank Diana Cortez she called me back and took great care of me
Helpful 1
Thanks 0
Love this 0
Oh no 0- Linda L.Montebello, CA4516Dec 1, 2023
I have been told misinformation over and over. What really made me mad is the OWN MANAGER told me something that was wrong. She did not tell me that when you have a new account you don't get 1500 a couple days later from your account. She said that 1500 would get released to me. This is absolutely ridiculous. Most likely I'm going back to my old bank because they seem very unprofessional here and they don't know what they're talking about.
Helpful 1Thanks 0Love this 0Oh no 1Business owner information
Xochitl F.
Dec 1, 2023
We apologize for any miscommunication and inconvenience caused by this member experience. We try the best we can to assist all members. For new accounts, typically financial institutions may place a 9 day hold on check deposits within the first 30 days. That said, we want to help you if we can. If you need further assistance on this specific matter, please contact our Regional Branch Manager, Xochitl Flores, to review your account. If you provide us with an opportunity, I am confident over time, you will find we provide better service than most financial institutions. We do thank you for your membership with Foothill.
- Steve S.Glendora, CA013May 6, 2023
Two separate reviews
1. i tried out the bank to see if it would fit my needs if i was out of the country it failed way to many IT database problems . so i quit the bank
2 years later i decided to try again , hoping that the IT dept had fixed the problems .......... this time i am in town and using there cards ...
numerous cant read chip errors on different business's i take card back to replace it after a few days problems start again ... then i start getting do not honor msgs when i try using them
trip after trip to bank and they cant fix the problem ...... i finally get fed up and tell them they should have fixed this first time ... the manager say i am harrassing the teller ...... ??? wth ??
no more chances ever !
i do like credit unions just not this oneHelpful 1Thanks 1Love this 0Oh no 0Business owner information
Xochitl F.
May 8, 2023
Steve, we appreciate your feedback. We are always looking for opportunities to improve our services and their functionality. We have not heard of any systemic issues from our members related to their plastic cards, but we are sorry to hear that you had difficulty using your card on numerous occasions. We appreciate the fact that you tried us a second time, and respect your decision if you choose to bank elsewhere. If you would like us to research your individual case further, please contact us directly at 626-445-0950. If we are able to learn more about your experience, we can improve our services for everyone
- Liz R.SoMa, San Francisco, CA04Oct 6, 2023
I have been waiting 7 weeks to get checks I want to order. Same teller forgot to order them twice. I talked to manager of bank over a week ago and just found out they were finally ordered yesterday. Bad when Armondo the supposed manager does not do what was promised. Still waiting for the checks . There is no one to complain to other than Armondo who never contacted me Only one there is Josh who knows what is going on.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Xochitl F.
Oct 10, 2023
Dear Ms Rupp, We appreciate your feedback. Apologize for the lack of follow-up with your request. This is definitely not up to our service expectations. We will make sure that we review the process with our team members and improve the efficiency for next time. If you were charged for the check order, we will reverse it when it comes through. Thank you for being a long-time valued member.
- Gregory M.Arcadia, CA01Aug 31, 2023
Johnny has been stellar in his service to me im sure his company feels the same way. An OUTSTANDING YOUNG MAN!!!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Xochitl F.
Sep 5, 2023
We definitely agree with you! Thank you for your review, we will make sure Johnny gets your message! :)
- Louise S.Arcadia, CA02Aug 27, 2023
This review is for Johnny! I have banked with this credit union for quite sometime and I have to say Johnny at the Arcadia branch is such a kind, compassionate, and insightful employee. He always greets you with a smiling face and does his best to accommodate you. Foothill Credit Union is a wonderful banking institution and employees like Johnny are one of a kind!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Xochitl F.
Aug 28, 2023
Louise, thank you for your sweet review! We agree Johnny is a rockstar! Thank you for your membership!!
- Aileen L.Arcadia, CA06Aug 21, 2023
Foothill Federal Credit Union is amazing. In particular, Daritza Barrera and Crystal Jauregui were incredibly helpful, kind, and dedicated in giving me the best service, even when it was close to 5:00 p.m. I could not go anywhere else. Great team!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Xochitl F.
Aug 22, 2023
Thank you for such an awesome review! Our Arcadia Branch team is truly amazing and we truly appreciate your membership!
- Henry D.San Francisco, CA02Aug 11, 2023
Crystal has provided excellent service. She made sure to be detailed with all the information I needed and showed empathy to my concern.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Xochitl F.
Aug 11, 2023
Thank you for your review! We are thrilled Crystal provided you with exceptional service!
- Susie Q M.La Verne, CA0122Oct 28, 2023
I used online payment, seldom check on this generation. Foothill Federal Credit Union messed with my online payment with Franchise Tax Board of $6251.00. The credit union dishonored my payment and "said" they were reaching for me to verify bec it is a large amount. It was "said" they called me once and left a voice mail. In God's name, I did not receive any messages, call, text or any other ways. So therefore, this credit union probably made a wrong number to reach me, and now I have to pay penalty of $358 to FTB for dishonored check. They messed my payment to the government, a large penalty for their fault of not reaching me right. They should at least try to reach me twice but no, they stated, " they call me once and they have no other means to call me again bec it is a small company." !! Whaaat? I put my money there so you can mess up at any event and will not answer for your mistake. They have a phone, what other means are you talking about. Just to call again to make sure that is the right number bec if your clients are important to you, you will have concerns or sympathy. And now you denied to cover the penalty of $358, and even suggested to me to beg to Franhise Board to remove the penalty. WHY not the credit union remove it?? bec it is a small company as you said, therefore, NOT SECURED!!!!!!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Xochitl F.
Oct 31, 2023
Susie, thank you for providing feedback and we apologize for any inconvenience this has caused. When ACH transactions are created through any portal it is vital to ensure all the information is accurate. The best way to do that is from one of your checks but the information is also available through online banking and you may always contact us in advance if you need clarification. Our Director of Payments and Operations has tried to reach you directly, if you need to reach out don't hesitate to get in touch with us at 626-445-0950.
- Sep 1, 2020
Tiffany Rizkallah caused me to leave a review on her kind and helpful service. She really listened and assisted me during this crazy year to get re-organized and back on track. No other bank will do this for their customers as Foothill federal credit union does. The bank actually has humans working inside of them breathing the same air, it's amazing and appreciated.
A recommended credit union bank with well trained honest people working to help their members on the daily. Thank you guys for the stellar service, and a special thanks to Tiffany for going above and beyond to assist me. It means a lot to know where I bank is a place I can trust my time and money to go, I know I'm not being used as it really seems sometimes with other institutions.
Really A Great Bank!
Thanks againHelpful 1Thanks 0Love this 0Oh no 0Business owner information
Xochitl F.
Sep 3, 2020
Wow. Thank you for such great feedback, Corey. We are truly proud of our staff, like Tiffany, who do the best they can to help our members daily. We know everyone has different circumstances going on in their lives so we make sure we hear them out. Personal banking to us isn't just a catch phrase to us. Thanks again for the review, and hope to serve you again soon.
You Might Also Consider
in Banks & Credit Unions
in Installment Loans, Title Loans, Debt Relief Services
