FeNom Salon

I made an appointment about two weeks ago because I wanted a particular hair stylist for bayalage. A few days ago the text me to make sure I am coming. Last night they called me to make sure I was coming. I show up for my scheduled appointment , 15 min early, for them to tell me they have to cancel it. Why do you make appointment wait two weeks and to be told only once you show up that they can't take you. And the only option you are given is to either be with someone else ( which you didn't want so you waited the two weeks) or to wait another week. It's so inconsiderate of people time! I scheduled my entire day around this cause I was told it would take a few hours. This is beyond unacceptable and complete disregard of people and their time.


My original review a little more thank a week ago was very upsetting and frustrating but I went back this weekend for the new appointment and they did not disappoint. They took good care of me and my hair came out perfect! I was very nervous but Lily was very sweet and she is amazing at what she does. I am happy with how they handled the situation and made me feel like a valued customer again!

Thanks Lily!

Groupon brought me to FeNom, and I hope to come back later on.

I called 15 minutes before my appt to let them know I was running a little late, and my stylist Alissa was understanding. When I arrived, I really had no clue what I wanted - stylist's nightmare, I'm sure. I had had long hair for so long, I couldn't picture myself with any other hairstyle.

After clipping off the bleached ends of my mane, Alissa shampooed and conditioned while we chatted a bit about life. (Note, water did make its way down my neck and back during this experience) Alissa had suggested layers framing my face and the rest of my hair - my only concern was I wanted to maintain some length, which she reassured me I would. Snip snip away!

45 minutes and a styling blow dry later, my head was so much lighter. It was crazy. Well, according to friends, it's still long, but I feel the difference. And it feels so strong and healthy. After about 2 weeks, I'm finally used to the feel of the layers.

The only note that I had was the location - if your GPS tells you to U-turn at the light, do not! You want to left turn and then turn left again, following the road back until you see a two-story strip mall. It's an awkward location, and in the evening, there is very little lighting around the building and the stairwells.

Nonetheless, I'm pleased with my experience at FeNom, and with Alissa. They sent reminder texts to confirm my appointment, and were very accommodating.

If you let FeNom know Stacy referred you, we both get a percentage off our services!

It is ironic because I used this salon for a groupon haircut/blow which is a set price and you don't need to go in for a consultation. So, I decided to try it out for my highlights since I use a salon down the street which I also found on yelp that has much higher reviews than this one and has been in business for over 30 years. I wasn't unhappy with the place I use I just wanted to try someone new and read about Jessica the owner.

I tried to make an earlier appointment 3:30 but they couldn't do it so I had a 4:00. Regardless I went in at 3:30 because I came from work and running errands around the area with traffic just isn't easy. I walk in at 3:35 and what do you know not one person in the salon getting their hair done.

Perfect ! In a weird way so, I can actually start earlier and get out earlier .I sat down and told Jessica what I wanted plain and simple. I showed her a picture of my hair, and said just match that please. Full highlights with her are $175 higher than most places in the area for a hole in the wall salon, but she had good reviews. Next, she started going on a rampage about my hair I need this, and that, and this and that. I told her I had a baby and at 6 months lost hair around the frame of my face. She told me no it is because my hair is damaged and needs a treatment for that. REALLY??????? So, my gynecologist whom went to 15 years of college is wrong? But, Jessica knows more because she never had a baby. Strike 1. I talked her out of the doing . She then comes back with a price of $247 that for highlights/gloss mind you no blowout, no haircut, and no deep conditioning treatment.

I never felt so uncomfortable you know those people that try to sell snow to an Eskimo? Well, they must be related to Jessica because she is greedy, and tries to sell you everything possible to the point it is almost obnoxious. I walked out of the salon and booked an appointment back with the girl I always use for 1/2 the price and the same amazing job ! The ironic thing is that salon has higher yelp reviews and is 40 blocks south !!!!!!!

Back for my quarterly haircut and Karen did a fabulous job as per usual. I have pretty long hair and I've been flirting with the idea of getting it cut super short... but baby steps lol.

She really impressed me last time with exactly what I wanted, so I felt that I was in good hands. Told her what the rules were (be able to pick it up high even if it's short & that it complimented my face), showed her a couple pics that inspired the change... and voila!

It feels so nice and light and it's not an overwhelming change. I love it!!!!

As always I leave FeNom salon one happy human ‍‍‍

Just left here after a men's haircut. I'm always skeptical of trying anyone new because stylists and barbers tend to take off more than I ever want cut. After searching Yelp, I found FeNom Salon, and decided to give them a shot.
The business was a little hard to find as I drove by it the first time. You want to turn in on NE 207th St heading west and then make a left into the plaza, and they are on the second floor. Everyone was friendly, the salon is clean and well kept.
Ingrid was the stylist to give me a trim and for $15, I received a wash and cut.
Very happy and will be back!

I have submitted a prior review, but no one even responded. I feel a deep obligation to supply a second review. I cannot express enough the mental abuse that I still feel after my ill experience at Fenom.
When we go to a surgeon, he is a professional who has studied, dedicated his life, and his duty to give you the best possible surgery, care, etc.
It may not always work out that way, but that his duty.
When we go to a salon, the stylist has also studied, dedicated his or her career in studying beauty, and continuing their education by learning new products, techniques, and taking continuing educational classes.
I believe in my humble opinion that is their job to make the client look as good as possible.When the client looks good it brings them more business, because obviously they are recommended. In addition the same client hopefully is happy, and continues to be your client. I don't think you have to be a rocket- scientist to figure that out. For me it is very simple, good customer service.
I know you have customers that come in with a groupon. That doesn't mean they are cheap or poor. You advertise a groupon, and for the customer it is a way of trying a new salon. It doesn't necessarily mean that customer wants to stick to that groupon, or that price, but if you are reputable you need to honor the groupon, if that is what the customer wishes.
With that said, the customer doesn't want to feel nickel and dimed. They don't need a constant criticism of the last salon. I once heard a stylist criticize a woman's cut, and how horrible and uneven it was. When he asked her who did it, she said you did. He did not remember her, and he thought that by criticizing the last person, that is a way to gain a customer. Well it is not.
My case with Fenom is that the stylist implied very clearly that I was ugly, and poor, and not the maintenance type. Maintenance and pricey salons are worth it, if they give you the best possible service, and the best possible results. They are not worth it, if they are foil counters. I don'twant to go to a salon that is foil counters.com, Fenon is not alone. I went to another salon, where the stylist asked me if I wanted toner, and how many highlights I wanted. I responded, that I will go to beauty school, and when I graduate, I will answer those questions. At the salon that I go to now, they make me beautiful. The first time I was there it took the stylist 8 hours and he only waited on me for those 8 hours. He did not look at the clock, or count foils, he did what he had to do to make me beautiful. Then he took my before and after pictures, and he got 5000 views within a very short period of time. I would think this is going to bring him business. Now I went for my second appointment, and he was ever to take my hair to the next level of blonde. Now it is beyond gorgeous. I am not conceited, but the fact is that he gave me movie star hair. I was there now only for 4 hours. Again, I did not have to be nervous about counting foils, or being nickel and dimed. When he blew out my hair, he evened out the ends just a bit with the scissor, and he did not charge for that. I know that the salon that I am going to now is expensive, but it is worth it. It is not expensive if you hair comes out wow. It is not expensive if they take the time with you to make you wow. It is not expensive if they make you feel as good on the inside as on the outside. I still have bad thoughts in my head after your visit at Fenom. I hear sometimes, you are not a high maintenance girl. I hear in my head, wow, you look different after just a blow dry.
The new salon had made a customer, and Fenom lost allot of business. I can tell you that between the two visits I have spent $1750.00 and I am looking forward to my next appointment in two months. I have to travel over an hour each way to get to this salon, and I am so happy. Big Mistake

After Shelby gave me an amazing updo for a swim week event, I booked an appointment with her the following week for color & cut.

She gave perfect advice in order to keep the integrity of my healthy hair, while still delivering the color I was looking for. A root touch up & clear gloss was followed by the best cut I've had since relocating from Palm Beach a year ago.

I'm ecstatic with my results & that I've found my new home salon away from South Beach. Fenom & Shelby provide the same customer service (even the amaze scalp massage in the bowl after my conditioner) that I've become accustomed to sans ridiculous price tag.

Already looking forward to booking my next blowout or updo, they're the best !

I can't say enough great things. I've always found myself bouncing from stylist to stylist because I was never convinced that they fully knew what they were doing or they wouldn't educate me on the process so I would know what to expect. Jessica from FeNom Salon is the real deal and I'm super glad I was referred to her when I moved to the area. She is very patient and does a great job at educating her clients and giving options. I'm always happy with the end result even when it's a work in progress. And even more importantly, my hair has become much healthier with her help (she recommends great products and explains how to use them too). I wouldn't look any further and just book with Jessica if you can!

Got an amazing haircut from Karen, she did exactly what I asked for and it came out amazing, I've received a lot of compliments on my hair after coming to Fenom.. lovely staff and cozy environment
-Genesis

Best customer service. Best prices. Karen is very knowledgeable, my hair cut spoke volumes. Literally & figuratively. My hair has bounce and flair. Wow. My hair cut hasn't been this well cut, since I lived in Montreal 11 years ago. Karen you made my year. The price was on point for what I needed the most. What a professional place! Thank goodness I found her. I will follow you wherever you go. Scorpions are loyal:)