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About the Business
Millers Elegant Hardware is a premier wholesale/retail South Florida hardware distributor of plumbing fixtures, fittings and decorative hardware.
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- Bonnie M.Highland Beach, FL237120164Jan 7, 2023
I did a total house renovation and I used Miller's for all my bathrooms and kitchen. I cannot begin to describe how organized and what a pleasure they were to work with. Everything was clearly labeled and organized, ready for installation. I have used other fixture companies in the past, and Miller's far exceeded all my other experiences and expectations. I would not hesitate to use them again and would highly recommend them to everyone. Daniella was my salesperson and she was knowledgeable, helpful and available at all times. One of the best experiences during my renovation project.
Helpful 0Thanks 0Love this 0Oh no 0 - Megan M.Pompano Beach, FL021Oct 17, 2022
The team at Millers provided excellent customer service while visiting their showroom and throughout the process of decision making and purchasing. Millers has an extensive selection which I was given the opportunity to browse at my leisure, all of my questions were answered with patience, and I never felt pressured to make a choice beyond my comfort or budget. I will recommend Millers to all of my friends and family.
Helpful 0Thanks 0Love this 0Oh no 0 - 57253210248Nov 16, 2020
So, I found Miller's by accident. I saw an ad in a South Florida design magazine and was impressed. I then checked out the physical store and my eyes really popped. I was engaged in the complete reconstruction of my home and needed plumbing hardware such as faucets and sinks/vanities, mirrors, Trims, hardware, countertops, outdoor showers, shower niches, toilets, tubs. While there are many stores which sell these items, This one was exceedingly impressive as they seemed to carry items from companies which had the height of sleek, contemporary, minimalist designs. Most of their clients are designers, builders and architects, but they also work with the public. My sales professional, Daniela, was truly a professional. She took the extra effort to reach out to several of the manufacturers and distributors for items I was interested in and had questions about. She was methodical in how she went about her information collection. I bought several items, including a gray limestone 60" integrated basin sink which was manufacturers in Canada. It was absolutely stunning and I've been living with it for more than a 1.5 years and love it as much today as when I first saw it in the showroom. I also acquired a very sleek kitchen faucet from MGS, a design which was manufactured in Italy. It is unique, elegant and not available anywhere else where kitchen faucets are sold. You really should check them out before you finalize your selections as they truly offer unique and elegant items and don't forget to reach out to Daniela and let her know I referred you. She is super to work with. Oh, during this coVid pandemic it is best to call ahead and make an appointment as their showroom is tight and they are practicing social distancing. Enjoy your visit!
Helpful 12Thanks 0Love this 11Oh no 0 - Ashlee N.Pompano Beach, FL821Oct 17, 2022
Work with the best, if you want the best! Simple as that. If you're looking for a team of knowledgeable professionals that will provide you with the best hardware for your home, Millers it the place to go. Daniela is a gem. I can be a handful to deal with and this poor girl worked endlessly to make sure I was satisfied with each item ordered. Now looking forward to the next project in my home so I can pester the team at Millers again.
Helpful 0Thanks 0Love this 0Oh no 0 - Susan S.Boca Raton, FL044Nov 9, 2022
Millers Elegant hardware provides quality products and excellent customer service to all their clients. They stand behind your order and make sure you are completely satisfied. Their staff is extremely helpful and their prices are very competitive. I wish I could give them 10 stars!
Helpful 0Thanks 0Love this 0Oh no 0 - Richard S.Delray Beach, FL43520287816Aug 15, 2019
Great showroom for both bath , kitchen, and decorative hardware.
The staff is extremely knowledgeable and helpful.Helpful 0Thanks 0Love this 0Oh no 0 - Alexa R.Boca Raton, FL37029Jul 31, 2019
Ordered all the hardware for my new home with Miller's. I am just missing 1 towel ring and called yesterday to place the order but had to leave a message even though I know the model number, name and description of the towel ring because I ordered 2 with them and just had one that was missing. Okayyy fine! Called this morning and had to leave a message again..no call back. Called at the end of the day had to leave my 3rd message, no call back. Ridiculous system they have!! I know all the info as they do too because they must have it in their records what I already purchased with them. It's a simple order..I don't get it. Bad customer service!
Helpful 1Thanks 0Love this 0Oh no 0 - Hina M.Pompano Beach, FL15010543Mar 3, 2019Updated review
I wish I could sum up the negative, false and nasty attitude of the owners of this store. Nobody has the time to sit and write negative reviews but it's important that future customers are aware that this place is not the right place to invest thousands of dollars in. We had a very bad experience and we wouldn't want anyone else to go through this. There's many other good hardware stores where they appreciate your business and treat you right. Millers hardware shouldn't be on your list of choices when shopping for your house. First time I've had an experience where the owners are lying to defend themselves rather than accepting their mistake and apologizing. I'm sure this review will be followed by another response from the owner full of lies. Please avoid going here.
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Debbie M.
May 24, 2018
From the beginning of this transaction, this customer did mention that she wanted to take all of the product overseas with them in their suitcases (not ship it) when they traveled for the holidays. We let them know that we would do the best we could to make that happen, however, we are not manufacturers and have no control over the shipment of merchandise. (nor is in in writing what lead times are) These customers spent over 30 hours in total in our store, as was so happy to do so. On at least 1 occasion, they brought a gift for their sales person, and on multiple occasions, invited her to their home. Communication was often, and texting was a norm with constant words of appreciation.
Part of the order came in early, so they picked it up, however, the balance arrived the day they said they were leaving. Within 2 days, their employees came into the store and took some additional product (based on weight) as this too was going in a suitcase. Our store was closed for the holidays, however, we made sure that someone would be here to assist them...even though it was their vacation.
Again, at this time, the order was complete.
They made sure they cancelled their credit cards transaction even though they had 1/3 of the order and the rest of the order had been a special order. We even went as far as to find a freight forwarding company to bring it overseas....and we offered to pay just to show good faith that we always want our customers happy. We even stood by this while they cancelled their credit card for the merchandise they took possession of.
We have been doing business in our community for decades and have never had a story such as this told about us. We pride ourselves on the relationships we have, and always take full responsibility for anything we do incorrectly.
This review is accusative and false.Feb 19, 2018Previous reviewWe had the absolute worse experience at this place. We ordered $14,000 worth of products at this place and it was not delivered on time. We had made all arrangements to send the products overseas for a new house being built. They failed to deliver as they promised, not only that they were very rude and unprofessional. We were willing to work with them because we had invested so much time in picking out each product but they were consistently rude. We did not want to cancel
Our order but they forcefully cancelled the order. So now we are back to square one and we have to order each and every part at another hardware store. We have never had such a bad experience before. Please don't go there. - Shawn F.Boynton Beach, FL051Aug 11, 2018
I was completely renovating 3 bathrooms. A friend recommended Millers Elegant Hardware. I found the staff to be extremely knowledgeable and helpful. The merchandise arrived on time and I could not be happier with the advice of my consultant and the I love my beautiful new bathrooms.
Helpful 0Thanks 0Love this 0Oh no 0 - Heather C.Boca Raton, FL17751Nov 5, 2019
Condescending and unhelpful staff -- couldn't be bothered with me because my order wasn't large enough to justify their time. Such a disappointment. I've decided to buy elsewhere because I don't want to give them my business.
Helpful 0Thanks 0Love this 0Oh no 0
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