El Paraiso Mexican Grill

Would give a Zero if I could. A party of 20 came tonight for my aunts birthday party. We tried making reservations ahead of time and they told us they do not. We showed up at 6pm promptly and waiting for at least 15 minutes. They took us to the table and then said "we just wanted to show you where you're sitting" and walked us all back to the front door.

After being seated our server came with a terrible attitude, huffing and puffing, getting upset when we wanted to order drinks and was extremely uncomfortable.

After waiting for 20 minutes we were asked to order and the server was again very pushy, rushing and very rude.

After another 20 minutes we got our food. One of the orders was wrong and he argued with my aunt and said she ordered something different then she did and then charged her extra to add the correct thing to the order.

Another Spanish family came in "we are mixed white and black" and they were smiling with them, having fun and prompt.

They never once came back to ask if we needed anything, if anyone needed more drinks or anything.

When asking for the checks, the server got mouthy with my aunt to give the money now because he is almost off.

The manager came out after we asked and didn't do anything to make us feel like he even cared.

This was the worst experience ever. They reined the birthday party. We felt unwelcome here will never come back.

The racism and attitudes from every member on the team is unacceptable.

Pretty large restaurant and fairly busy. Staff were friendly but once the crowd picks up they aren't as attentive to you. Lots of menu offerings. We ended paying in front at the end of our meal. Food was alright. I got a carnitas burrito. It was pretty bland. Rice was good and the adobada street tacos were the perfect size and pretty tasty.

1. Called for a reservation in the afternoon and was told "We do not make reservations made on the same day:"

2. Showed the BUY 1 DINNER ENTREE & 2 BEVERAGES GET 1 DINNER ENTREE FREE coupon on my cell phone to the server and was told it needs to be printed out and they will not honor it. The coupon was from their own El Paraiso website???

3. Chips and refried beans came to the table and the beans had more water than beans in them with the consistency of milk so you had to drink them out of the bowl after you had a chip in your mouth or they would spill all over the table and create a huge mess.

4. My #15 combo dinner came (enchilada, tamale, chile relleno, rice and beans). The tamale was not fresh and so so so tough I could not get the piece of corn husk off even when I pulled with my fingers for a minute. The masa outer was so hard I had difficulty cutting it with a fork and meat inside was so tough it could not be cut. My guess is it had been made days or weeks before, frozen, and nuked to long in a microwave.

5. Chile relleno had been made in a frying pan not a fryer and the underside was so over cooked and hard that it reminded me of slightly burned egg and cheese omelette and was not fluffy at all. Terrible!

6. The rice was under cooked and crunchy to chew on, and the beans on my dinner plate were way too thinned out with water so they were extremely runny.

7. Then during the dinner we had a dozen or so hockey players milling around the tables trying to get you to buy $5 raffle tickets to win a hockey stick while I was eating this terrible food.

I do not recommend going here

Great place. The service was friendly and quick. As soon as we walked in, we were offered a fresh made from scratch corn tortilla. We had the option of having butter, salsa, or both spread on the tortilla. I tried all three options. The tortilla was the best I've had hands down. The food was amazing for both entrees. I highly recommend and can't wait to go back again.

This place had potential, but it didn't live up to it. I'd like to believe this review helped them reform, but what I'm pointing out has been pointed out again and again with no correction.

The food was decent, In their defense, I had a taco and enchilada, both ground beef, so chances are other traditional dishes could be far better. The taco meat lacked heat and flavor, it was tomato-based beef and I don't care for that. The salsa was packed with veggies, but it lacked heat and flavor as well, salt helped, but it was still short on heat. The bean dip was decent but became a winner once I shook some black pepper on it, a touch of cheese would have also been nice.

The problem was service. Service was both slow and unfriendly. I sat at the bar, but my drink remained empty. I sat for 10 minutes clearly done with my meal before the check was brought and despite putting my credit card on the check at the time of presentation, my card wasn't run for 5 if not 10 minutes.

My entire stay, I said please and thank you, but never got a smile or a sincere thank you from my server.

There is nothing like spending money in a place where it appears they don't care you are there. This is an area, I most likely won't return to, and if I do, this place will not be on the menu.

We had come a number of times and sat in the bar for tacos but this was the first time we met a couple other families for dinner. I had the steak nachos and my husband had enchiladas. Both were delicious. Others had fajitas and loved those as well. The staff was very friendly and the prices are good. We'll be back!

What happened? This place used to have good food.

Not now. Meh Spanish rice. Meh oversalted beans. Inedible tough cheese enchilada, tastes like a fried tortilla with cheese. Not soft or baked in sauce. Cannot cut it witha fork. Or likely with anything.

Veggie tamale has no vegetable, cept maybe a thin sliver of green Chile, but it's too small to see for sure.

Chile releno is an unappealing blob, like a funnel cake at the fair .. but not yummy.

Where to start? Here's where: this is food made with neither love nor care.

Lazy cook. Worthless. This platter costs $15.

Fish tacos on the HH menu were horrible, the margaritas were weak and not shaken and the bartender/waiter in the bar was aloof and too focused on the tv rather than being even slightly friendly. To top it off, I went to the bathroom and a male employee walked right out without washing his hands. Taco Time would have been better. Will never go back.

The service here is amazing! The fresh tortillas when walk in are super delicious. The atmosphere is warm and festive! Be careful of the spider they have to scare you!! My daughter said they have the best horchata EVER!! I'm not a fan, but theirs is actually really good!!!

Food is great but the service is absolutely terrible. The waiters have terrible attitudes and are not attentive at all, barely showing up throughout the meal.

Also, my wife and I sat in the main dining area and were given a happy hour menu. Long story short we ordered off of the happy hour menu, but we're instead charged full price of the drinks. Turns out the happy hour menu only applies to the bar.

We had the happy hour menu in hand pointed to it while ordering and the server didn't even tell us that until the end saying that the menu "states" bar only on it. Whether that's true or not I don't know but you'd think the guy would have told us when ordering. Seems like greedy business practices, why give a menu that doesn't apply to where I'm sitting?