Review Highlights
“The owner Katherine is like family to her loyal customers; she always ensures that her guests are treated well.” in 8 reviews
“The essential oils and Epsom salts are just the beginning of your wonderful pedicure experience.” in 33 reviews
“Everything was super clean, and they had a great selection of good quality polish.” in 7 reviews
Location & Hours
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Amenities and More
About the Business
Business owner information
Katherine R.
We are an eco friendly full service nail salon specializing in manicures, pedicures, reflexology and waxing services.
Ask the Community
Q:
For very dry/calloused feet, do you use the razor to eliminate the excessive/harden sky on the bottom of the feet?
A:
Hi Emily No, we do not use razors. It would be best to call the salon and ask for Katherine. She is very knowledgeable and will be able to walk you through what needs to… more
Susan N., Business Customer Service3 years ago 2 people found this helpful
Recommended Reviews
Overall rating
118 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Jan 2, 2024
I am so happy with my first experience at Eco Nails. After friends suggesting I give them a try, I am glad I finally did. Joyce was my nail tech and she was wonderful. She was friendly, didn't force conversation when I was relaxing and walked me through her process since I was new. I did a traditional mani pedi and my nails looked great.
Everyone here I saw was so professional and kind and you can tell they take pride in what they do, it is so refreshing to see.
Booking appointments was easy, I visited with my mom and sister and they had no problem making 3 mani pedi appointments for us all together and also confirmed a few days prior, which I really appreciated. The interior of the nail salon was bigger than I expected. I was impressed how clean and well maintained it was. The atmosphere was relaxing but still well lit and professional. The pedicure chairs were fully operating and in good condition, something that was lacking at previous nail salons I've visited. You can tell they have a lot of regulars and very personable with their guests. The overall setup is inviting and you don't feel like you're smushed in with a ton of other customers. I had no problem finding a polish color I liked from their wall of choices.
Upon paying, they handed out a small gift bag with a lotion sample and $5 gift card, which I will definitely use on my next visit. I am happy to have found a new nail salon that is clean, comfortable and does a great job.Helpful 0Thanks 0Love this 0Oh no 0 - Dec 13, 2023
Purchased 9 mani pedi gift cards. Was hoping for a very small break on pricing - didn't happen. Took a very long time to complete purchase.
Helpful 3Thanks 0Love this 1Oh no 0Business owner information
Susan N.
Dec 19, 2023
Hi Jim
Thank you for your large purchase. We are sorry that it took a long time to prepare your gift cards, but this is absolutely our busiest two weeks of the year.
Likely the receptionist who prepared them, didn’t have the autonomy to discount your purchase. However, if you would have asked for a manager, we would have accommodated you somehow.
If you would like a direct interaction, please send us your phone number and we will have our general manager contact you.
Thanks again for your purchase, And if this is something you plan on doing on a regular basis, let us know, and we will help you out anyway, we can.
Nonetheless, we hope you recipients enjoy their services, and will maybe give us a better review - 1285892360Nov 2, 2022Updated review
After my last review, Susan reached out and told me to contact the manager, Katherine. She kindly asked that I come back to give them another try. I did and enjoyed a relaxing pedicure. Not rushed.
The leg massage is the best part and you can pay more to extend the massage time. I appreciate this business reaching out to make my experience better next time.Helpful 2Thanks 0Love this 1Oh no 0Business owner information
Susan N.
Oct 7, 2021
Hi Jennifer
Thanks so much for a very thorough positive review.
We really appreciate it and look forward to welcoming you back.Jul 8, 2022Previous reviewFastest pedicure of my life. 20 minutes from the time I sat in the chair to the time I was rushed out. Happy they are so busy, but don't double or over book appointments. Had three customers and an employee hovering over our chairs while we had not even been there for fifteen minutes and I was still getting a coat of polish. Super uncomfortable.
In addition, the drying area (which is next to the pedicure area) had both child and adult customers today who were very loud making this visit the exact opposite of relaxing.
The services are wonderful which is why I gave this very short and poor experience three stars. A 20 minute pedicure done well is still better than no pedicure. Alex did ask if everything was okay upon checkout and apologized.Oct 7, 2021Previous reviewFirst time at this lovely salon and won't be my last. I was driving by on a Wednesday afternoon and walked in to see if they took walk ins. They were very busy that afternoon, but the receptionist told me I could come back in an hour.
The place is beautifully designed and decorated. Crystal chandeliers, water features, open space. The vibe is calming, eloquent, and inviting. I didn't take photos for fear of ruining the zen mood. Next time!
I walked in at 4:30 for my appointment and was welcomed, taken to a massage chair for my pedi. I was in for a treat. I asked for a mani/pedi. Hadn't looked at prices or the service menu. The basic services are incredible. Do look at their website before going. So many extended extras available. I saw Tam and she was excellent. Thorough, meticulous, and gentle. My favorite part of the part of the pedicure was the massage. They lay the seat back and massage your legs. Hot towels too. It was wonderful.
They also have a rewards program. Can't wait to go back! - Jennifer G.Troy, MI057Sep 6, 2023
Horrible. I got a mani and pedi and was out in 45 minutes - including the time spent under the dryer. My techs (I had 2) pretended to push back my cuticles and cut them... the polish ended up fine and the job got done, but I'll never go back.
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Susan N.
Sep 17, 2023
Hi Jennifer G.
We sent you a direct message and tried calling you to get your issue resolved. But of course you didn't respond to our message or our phone call.
If we were that "horrible" we don't think would could have made Hour Detroit Magazine's "best of List", made Best Things Michigan 3 years in a row. (https://bestthingsmi.com/nail-salons) and nominated for WDIV 4 The Best in 2023.
We don't use words like "horrible" but we don't think you were very nice to right a review like this without contacting management first to help them fix any mistakes. However, we do realize that people to resort to posting reviews like this lack the courage and don't have the social abilities to confront issues they face in life.
Good luck in finding a salon that better meets your needs. - Chelsea R.Broomfield, CO5615Aug 5, 2023
I got a pedicure. It was a very clean salon. The pedicure wasn't as extensive as I'm used to, but they did a nice job cutting my nails.
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Susan N.
Aug 11, 2023
Hi Chelsea
Sorry you didn’t feel your pedicure was as extensive as you thought it should be. We will look into who performed your service and have a conversation with the technician.
We always have a manager on duty that will help you - Tracy B.Royal Oak, MI05Jul 1, 2023
I cannot speak highly enough of this wonderful nail salon! I have been a loyal customer for several years, and I will not go anywhere else for my manicures and pedicures. The salon is immaculate, the staff is wonderful, and services are top notch. The owner Katherine is like family to her loyal customers; she always ensures that her guests are treated well. Chin is my technician and she is kind, skilled, friendly and always provides the best manicures and pedicures. Please do yourself a favor and try this fantastic nail salon, you will not be disappointed.
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Susan N.
Jul 7, 2023
Hi Tracy
Thank you so much for your kind words. We will definitely pass this on to Katherine. I know she will deeply appreciate it. - Marlene Z.Sterling Heights, MI1613670Oct 3, 2021Updated review8 check-ins
Had a small issue that was quickly resolved and well handled. Definitely a place worth returning to. Masks are currently still required and hands must be washed prior to picking a polish.
Helpful 2Thanks 0Love this 2Oh no 0Business owner information
Susan N.
Dec 8, 2018
Hi Marlene
We are so happy we were able to address your issue and you gave us a second chance.
—————————-
Hi Marlene
Thank you very much for sharing your experience.
We particularly appreciate you sharing the fact that we use essential oil’s, Epson salts, and a warm towel wrap.
We especially appreciate you acknowledging the fact that our services are truly a value for what we offer.Sep 25, 2021Previous reviewJust came in two days ago for a mani/pedi. I'm always satisfied with my visit here but honestly disappointed this time around. They don't look like they were just painted. This was my first time trying the revive nail polish and I don't know if it's the brand of the polish or the tech just didn't do that good of a job. My middle finger nail already has a bunch of little cracks and is visible if I bend the nail a bit. The tip of my thumb is also chipped a little. A couple other nails have streaks where the polish just doesn't look smooth. I normally skip the many and get a pedi only but got a mani as well for my event tmrw. Too bad they didn't turn out
Jan 9, 2020Previous reviewI've moved about 20 minutes away from here which is a hike considering there's a nail spa at about every plaza you come across. I still continue to come here because of the outstanding service provided each and every time. I usually try a different tech and I always leave happy. Their pedicures are the best ever, must try if you haven't already done so! They have recently updated to a more spacious and welcoming facility. It's totally different than what it used to look like but I'm a fan of the new look! They have a huge selection of polished to choose from, so big I always struggle to choose between at least 2 or 3 colors hahh. But seriously try this place out, you'll be glad you did !
Jul 30, 2018Previous reviewThis is the only place I go to for pedicures! Eco nails is a hidden gem!! I have had many different nail techs for my pedicures and they all do a great job. The chairs they use for pedicures are amazing! They massage really good and the recliners prop your legs up for them while they use a scrub and hot towels all for $31, must try if you haven't already! I love that you can add an essential oil or Epsom salt into the water while you soak your feet in there. This place is always clean and relaxing.. there's a huge sterilization room for employees to clean their stuff in and is covered my glass windows so you can see everything. They also have a reward system and for every time you get a service. Will be back soon for another pedicure :).
- Jill C.Troy, MI011Aug 28, 2022
The chairs are comfortable but that's about all I can say positively about Eco Nails. I am a licensed cosmetologist and can tell you that the cleanliness of this salon isn't what it seems. I witnessed pedicure chairs and bowls not being cleaned properly, during my service dirty files were used, my tech dropped the nippers on the floor and continued to used them and all 10 of my toes were cut between the buffer and the file getting my gel polish off. Will not return.
Helpful 0Thanks 0Love this 0Oh no 2Business owner information
Susan N.
Aug 29, 2022
Hi Jill,
Sorry about your misconception. What you’re describing is simply not true. We are very much sticklers for cleanliness.
You should read some of the other positive reviews that mention our cleanliness. We have not been in business for a decade and would not have made hour Detroit magazine winter of 2022 if what you described is true. Moreover, with over 5,000 clients in our data base and rewards program, we find it quite ironic that only YOU would describe such a ludicrous and foolish situation.
We have annual state board visits and have never, ever had a violation.
We use disposable pedicure spa liners, so we are not sure what you're talking about with regard to cleaning the pedicure bowls and we NEVER reuse files.
Not sure why you would write such a falsified review
You should check your premises before resorting to reviews like this.
Good luck with your cosmetology career. - Janice J.Utica, MI3416327Dec 27, 2021Updated review
Always so relaxing when I come here. This ECO friendly SPA is the best in the area. Although I prefer only the one person to do my deluxe pedicure. Only because she literally puts me to sleep. So soothing and meticulous to detail. Keep safe and continue to wear your mask. .
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Susan N.
Oct 7, 2019
Hi Janice
Thank you very much and we are glad you enjoyed your pedicure.
We look forward to seeing you again.May 3, 2019Previous reviewMy feet feeling like they are renewed. I think I have finally found me a nail spa. No chemicals and I can breathe. Very cozy but nice inside. Service is very attractive.
- Giovanna A.Shelby Charter Township, MI812847Mar 17, 2020
I decided to remove my acrylics and give my natural nails a break.... so I found this place. It seemed to be just what I was looking for- eco friendly, spa-like, and great service (based on other reviews). So I was able to make an appointment yesterday and I was wrong- it surpassed all my expectations!!!
The pedicure chair lifted and I was left elevated during the massage which was super fancy for just the traditional pedicure I asked for; it was amazing and I'm pretty sure I fell asleep for a while. My manicure was truly a healing manicure. My acrylics were removed correctly while keeping the integrity of my natural nails as best as possible. The keratin gloves smelled so good and made a huge difference in my skin and nails.
I can't even put into words how amazing this experience was from start to finish but I will say that I am excited to continue getting all my regular mani and pedi's at this salon moving forward!! Thank you for a much needed nail spa experience! :)Helpful 2Thanks 0Love this 2Oh no 0Business owner information
Susan N.
Mar 30, 2020
Hi Giovanna
Thank you so much for the detailed review.
We are glad you enjoyed your experience with us and we look forward to welcoming you back soon.
Thanks again and take care.
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