Ecco Lenox

The customer service at this store is absolutely horrible! The female sales associate at the counter was extremely rude. My wife purchased two pairs of shoes for me as a Christmas gift, and the sales associated gave her the wrong size. I accompanied her to return the shoes, and the sales associate tried to give us every reason why they couldn't be returned. I never wore the shoes because they were too small, and they were being exchanged well within the allowed time frame. I exchanged one pair, but they didn't have the other pair my size. She was so rude that I told her not to bother ordering the other pair for me. I couldn't wait to get out of the store and take my money elsewhere. I love the ECCO product, but I would strongly recommend purchasing online and avoiding this store!

Worst Staff Ever!...Do Not Spend One Penny At this Sorry excuse for a store, The Management and Staff are Totally Inept!

These guys don't know anything about shoes. I have been wearing Ecco shoes for 30 years and know more about their products than they do.
I had a pair of shoes the soles fell apart. They were rarely worn and only 12 months old. They told me to send the shoes back to Ecco for inspection.
I should not have to do that. Maybe I should go try Mephisto or Samuel Hubbard.

Big fan of Ecco shoes. Good selection of Ecco. staff not as knowledgeable as the folks at Bennie's Shoes. Rather give my money to the small family owned business than the corporate owned store.