AMC Chattanooga 18

Came to see Spider-Man Into The Spider-Verse and one one of the seats that I paid a ticket for was broken. It was LITERALLY MISSING THE SEAT portion of the chair. Lol
Luckily there were very few people in the theater and could mover over seats.
Also the audio for the movie was like watching a regular tv at home. There was no surround sound at all. The experience sucked.

It's been 4 years since I came and it doesn't appear that the seats or theaters have been upgraded. I bought tickets online to avoid the wait I had last time. But at the concession counter I counted 4 people behind the counter but only one serving guests . I just don't understand this kind of behavior by a business especially in an industry that is suffering like the movie theater industry is.

It's a decent theatre as movie theatres go. They could use some of the deluxe upgrades a lot of places are going to now. When I got there one of the ticket kiosks wasn't working for payments and this is the second time that happened when trying to use a gift card. The last time I was here there was a huge issue with the woman's bathroom being partially flooded, and this time multiple stalls were out of order. I'll most likely be back, but I'm seeing more and more movies at the IMAX downtown because of the better experience.

Bought my tickets only after to see a 2.5 average rating for this theater. If I could, I would give it 3.5 stars. Previous reviews are correct that it is in need of a cleaning, but it is also understaffed which could be the reason for that. Was a bit warm in the theater at first but then it started to cool down when the movie started. No employee seemed happy to be employed there and they didn't hide that fact.

Disappointing. We went for my son's birthday, today. AMC website was ridiculous-- even from home took 4 hours to get confirmation of tickets I bought. In this theater, employees were very polite. However, auditorium #18 was so hot! I addressed this politely but there was no change. The new Stubbs system proclaims free wifi, but it doesn't work. When I asked (had to leave the movie because it was so hot), was told to stand under it. Still would not connect, though supposed to. Also, was surprised they don't have reclining seats. We thought all AMCs had upgraded.

Nobody at the bar or concessions to help me out. I had to ask for the manager, who I talked to, and he said nobody was available to get me a drink. Horrible service. Horrible service is understood when it's busy, but NOBODY was there.​

I loved LOVED this theater when it was The Rave, great fresh popcorn, good worker (plenty of help!), clean theaters, always had the previews, and the heat/ac was always good. Now, ugh! Yes, right now, Covid has screwed them (and all of us) bad! But I'm talking PRE-COVID too! They became AMC and they cut staffing which leads to dirty theaters, overworked employees whose attitudes reflect the despair of this place! The last couple of times we've been there they didn't have fresh popcorn! There wasn't any previews! The heat/ac is nonexistent unless you complain! The damn lights weren't even on in the theater last time we went! Several people complained and we still sat in the pitch black (till they started the movie) except for the rug runners! It's sad, but it seems anywhere AMC buys out this is what happens to the theater.....

Great experience. But idk if their way under staffed but was extremely dirty. Garbage overflowing and they was two r more out side the door all overflowing and the bathrooms was as well. And nasty. Plz get more staff

Going to the movie theaters during the pandemic, to me has been a good experience. My girlfriend and I went to see "Honest Thief" here on a Saturday evening not too long ago, we bought our tickets online. AMC Chattanooga 18 have switched to reservation and on their website, it will not allow you to reserve a seat next to another party. They are enforcing social distancing. I was surprised to find out that when we got to the movies, the parking lot was semi-empty. Pre-pandemic, this movie theater on the weekends was always packed. Often times, you had to park quite a ways. But on this day, we parked close to the entrance and in the theater itself there were a total of 5 people.

The concession stand was open, it looked like you could get everything served. I opted out getting anything at the concession stand.

From the time we walked in to the time we left, we had a great experience. The employees were all wearing their masks and gloves and very professional.

As a movie goer myself, I am glad that movie theaters have slowly reopened their doors.

First time at this location. Very clean. Looked sanitized. Great staff. Awesome popcorn. You can fill your fountain drink via your smartphone!