Maika'i Veterinary Clinic

Dr Mina is incredibly rabbit savvy! Ashley and all the rest of his staff are also so gentle and know how to handle rabbits. They're also very communicative and professional. I'm so glad I took my bun here for treatment with his tooth problem. He had been struggling for weeks, but this vet managed to save him and he's now eating again and back to himself. I had pretty much given up hope because he was so sick and thin, but now I'm beyond happy to have my friend back, thanks to Dr Mina.
I'd recommend anyone with rabbits to come here for great quality care!

We brought our senior little dog in on an emergency , she had a broken hind leg . Dr. Mina was the ONLY vet that took her in to check her out , NOT even her usual vet would take her @ HPP she stayed with her leg hanging for a couple of days ! While we called every vet to see if they could help her . He was able to save her leg and because my elderly parents could not handle taking care of her and keeping her stable at home Maka'i Vet kept her in their care for a month - till her leg was mostly healed and cast came off . Their staff was wonderful & even tho' over worked into long after hours they were still friendly ! We really appreciated them all! We need more vet Dr's like Dr. Mina on the Big Island . !

Love this Veternary clinic. They are always there for me when I need them. Our last litter of puppies are on their way and Maika'i Veternary clinic has been there for me all the way through

Dr.Mina has been there for me more times than I can count and I cannot express how grateful I am for him.

From saving my dogs life back in 2007 to seeing my brothers dog in an emergency even though he was not a patient to giving me actual helpful advice for my pigs and horses I cannot even count how many times he was there for me.
This past week I called his office after not going into the clinic for at least a few years. I had a dying 2 day old puppy and was desperate. They got back to me and told me to come in immediately - he told me the facts and that there may be nothing they could do to save him but he could give it his best shot. A nerve wracking 90 minutes passed by and my little puppy made it through anesthesia and back home with me.

I know that being a veterinarian was his true calling and he does not receive the recognition he deserves.

I am not the type to leave a bad review and always see the positive of it. I am understanding, considerate person. But Maikai vet is just not the place I will be going for a very long time.

I called them around 1:30pm (coming back from my vacation) to see if I'm able to bring my dog in (which I know there will be a emergency fee which was $300 in order to see the doctor) no problem. As soon as I reached there, the ONLY receptionist that was there while checking in, straight attitude through out the whole time. Never felt welcomed in or even didn't have compassion that my dog was not doing well and needed to be seen. She asked the basics questions and what's going on with my dog. The one question that got me annoyed and had to repeatedly answer was "are you sure your dog is an inside dog" and "are you sure your dog never has touched the ground" (reason is because she has her parvo shot but puking out blood and runny dodo). I know your doing your job but it made me felt as if I'm not doing the right thing or as if I'm telling her the correct answer if that makes sense.

So all in all, I've decided to cancel. But I told my other half to go in there and cancel it for me. I didn't want to deal with the negative energy or attitude. As soon as he cancel my other half came out and told me the same thing and she said "are you sure you going cancel there won't be an opening tomorrow and can't help you and wait for another opening"

Into conclusion, never again will be going there. Bad customer service and staff. Do better. If you work at a vet you should care for other peoples animals and there animals parents(humans). Have some sympathy, if a person is coming in for a EMERGENCY. And paying $300 UPFRONT.

To the girl with tattoos and fake eyelashes hair up in a tida bun with an attitude, I don't appreciate what you did by giving me attitude for no reason. If I'm coming in for an emergency for my dog have some respect because not only I'm paying $300 upfront just to see a doctor but have some consideration that my dog isn't doing well. And I'm trusting you folks to take care of her.

Zero stars.
Dr.Mina may once have cared for the lives of animals, but the business portion of his practice I believe has now devoured that passion, and allowed a sacrifice of multiple lives. If your animal is your family. Don't take them here, fight and beg for Kīlauea to get you in or Pāhoa. I say this with no definitive hatred for Maika'i' Veterinary, But a deep solemn heart of sadness and disappointment. I pray this message can save the life of your animal. Aloha

I am not really a person to leave a negative review but this time I need to and don't want to even put one star.

I actually never had a chance to talk to Dr. Mina but had terrible experiences with his staff, rude attitude, was not supportive at all, had no clear communication, they never answer the phone.

I took my bunny, she has a digestive problem getting skinnier weaker, and has no energy at all. she was returned 2 times they said she was normal, but maybe needs more protein. I was begging and explaining many times she is dying. 3rd time they finally took her and actually gave her subcutaneous fluid. she spent 2 nights but was never told what the actual cause was and the next day we were supposed o pick her up, no one updated anything to us or texted or called even though my family waited and waited for what is going on with our pet.

The day after, a person said the bunny was fine last night but found her dead this morning.

Nothing at this point will bring our beloved bunny back home but we still don't know how to process this.
I sent a long email to their manager but I received a non-apological email back and she even stated that it was my misunderstanding, not their fault.
What is wrong with this office?

I hope no one will experience the same thing at this office. I would never ever take any of my pets here again.

Doctor Mina saying that I was banned since 2019 is another lie. They saw my Dog Gryphon 9 months ago.

Doctor Mina tried to have me arrested for "Theft of services" because I am disputing the charges. He also sent DFS and DHS to my house to investigate me and my family.

I refuse to pay for services that were not performed. They kept my dog in a crate and never treated her, and claimed he "thinks" or "maybe" she has this or that and demanded to keep my dog. He did not know what the issue was and was guessing.

They refused to send over the bloodwork, X-Rays, and notes on my dog's case causing the other veterinarians to redo all of her workups. The notes that his office finally sent were all about me and not about my dog.

This man is a menace to animals and our community.

He had a class action lawsuit against him for sexual harassment by EIGHT employees.

(Hawaii Tribune-Herald). The East Hawaii Veterinary Center has agreed to pay $101,000 to settle a federal sexual harassment case filed on behalf of eight employees. Last September, the U.S. Equal Employment Opportunity Commission charged the clinic with creating what it called a "hostile work environment" because of sexual and gender based harassment from veterinarian Dr. Alfred Mina. On Tuesday, the EEOC announced that the East Hawaii Veterinary Center has agreed to enter a 2 1/2 year settlement in which it agreed to revise its existing policies and complaint procedures, and to hire an equal opportunity consultant to help employees with their complaints.

Office staff wants this place to close, it's the only reasonable explanation for how long time customers are treated. Called every day for weeks leaving messages, never received a call back. Finally just went in but they are like the only place in Hilo that requires entry with a mask these days but they don't have any if people don't have one on hand. Which would be courteous since it isn't mandated anymore and it's personal choice at this point. Finally let my husband come in with his shirt over his face. Made the appointment and when he explained that we had been calling and no one picked up or returned calls it was like talking to a brick wall. Zero f's given.
Got the appointment scheduled for routine heartworm testing. While my husband was in the waiting room with one of our dogs a guy came in with the exact same story- calling everyday for weeks, left messages and never got a call back- he got the same response, blank stares and shrugged shoulders.
Gave the feedback in an after case survey and was told to leave the practice and how to get our dogs' medical records.

They really don't want your business or my business.

DO NOT TAKE YOUR PET HERE

After i called to make an appointment TIA asked if i could have my dogs papers faxed over from my primary vet. And i asked her when the soonest she could make an appointment... so that it wouldn't be a waste of my time, my vets time, and their time. She REFUSED to let me know the soonest appointment until after i had the papers faxed. So i had the papers faxed.

And guess what, she didn't have an opening available that week. If TIA had been kind and had any level of good common sense, she'd not disrespect everyone's time in this situation.

Tia expressed zero compassion and after i thanked her for wasting my time, she immediately said with pure ego satisfaction that she is refusing service to me.

If you want people who are compassionate, caring, cordial, and polite, go to Aloha Veterinary. Or if you like people to be rude and waste your time entirely, call Tia from Maikai Vet.