E-Konomy Pool Service & Supplies

I bought my first spa from Ekonomy Pools and Spa in 2010 when Christina Bradford was selling Bull Frog Spas through Costco. It was a great spa .
I eventually sold my home and moved to a new home where I purchased another spa from Ekonomy Pools through Christina. When it comes to customer sales, service and support Christina has earned a five star rating. I would highly recommend both Ekonomy and Christina to anyone looking for a quality Spa. They are the best!

The employee who services our pool is great, the repair and administrative employees seem more interested in upselling their services than in taking care of their clients.

I have used this business to replace and upgrade my pool pump, and they did a professional job. I stop in to have my water tested, and they are willing to share their knowledge and get me educated on the proper care of pool water. I purchase all my products from them, and I get reasonable prices. They do honor military service with small discounts. They are nice people and are straight shooters. I have walked in to just ask a question or discuss my problem and they help and I don't even have to purchase anything. The sharing of their knowledge has saved me having to pay a monthly service to upkeep my pool. My water is perfect and if it's not their guys will help get it right.

I was selling my home and hired E-Konomy to service my pool while the house was on sale.. a month later I somehow owe them $600 worth of service and repairs that I didn't authorize. The service tech even left the skimmer disconnected once, and another time took a picture of the wrong house - literally got an email from someone else's pool as proof of service.. I called and spoke with Dapo, the company owner, who was nothing but rude and unapologetic. Because I was not in town, they thought they could just rip me off and, well, they did. Beware, you can't trust this company.

E-Konomy Pools did a great job renovating and updating my 40 year-old pool. My PebbleTec pool surface is gorgeous. All of their employees involved were respectful and professional throughout the process. Also I now have a new functioning vacuum system that is very convenient to use. Mike Crawford, my account executive as well as Nicole, job coordinator and Justin, my project supervisor were all very helpful and easy to work with. I recommend their services to anyone who is looking to bring their tired up to date and I would use them again.
Thanks Guys!
Gordon W.

My mom has been using this company for years. About a month ago our pool turned green due to algae which is common in the summer months. I've been trying to get a hold of someone -anyone to get some answers. The weekly cleaner comes out but cannot answer questions. Spends about 30 minutes then leaves. If you want to be able to swim in your pool do not use this company. Monthly payments do not matter to them. They just don't care.

Scheduled a first time estimate for last Wednesday, waited all afternoon for them to show up. Finally called the office to hear "we have you on the schedule for Friday", to which I responded would not work as I would be out of town. They rescheduled me for today. Again, waited all afternoon. Called the office, yep, rescheduled to Friday. I then asked for the manager, who "is out of the office". After asking for his voice mail, I was conveniently disconnected. Poor service and poor customer service.

Taking Advantage of the Elderly and Disabled!
BE AWARE THAT E-KONOMY POOLS HAS PURCHASED OTHER POOL COMPANIES IN THE TUCSON AREA!
-Be sure when establishing service with a new pool company that it's NOT owned by OR associated with the owners of E-KONOMY!!!
-Let's begin with my 80 YEAR OLD DISABLED widowed mother who used E-KONOMY Pools and was taken advantage of.
-Charged for chemicals not used
-Paid to have pool drained, power washed, tiles cleaned and PROMISED that this special tile chemical they charged her extra monthly for would prevent the calcium build up from coming back! Well you guessed it! It came back to which E-KONOMY Pools response was that they "didn't guarantee it wouldn't come back" and stated that the pool tiles weren't being maintained! WHAT? ‍ She paid E-KONOMY Pools for weekly service including brushing the tiles and pool, chemicals and services which were ALL part of the job and maintenance she was promised!
-E-KONOMY Pools stated they would be happy to come give her a quote to have her tile cleaned...again...WHAT?‍
Yet E-KONOMY POOLS has NEVER missed a monthly withdrawal from her account! Not to mention she hasn't been able to get into her pool for years-but just wants to keep it beautiful and maintained.
-Ring Camera recorded Technician entering her backyard and leaving 10 minutes later. Once again not brushing pool nor checking chemical levels. Pool left with algae growing on sides when inspected.
SHAME ON YOU E-KONOMY POOLS and your ridiculous excuses! What other Elderly and Disabled persons are being taken advantage of by this company? Unbelievable and absolutely not ok!
Then there's our pool:
-EVERY SUMMER...EVERY SUMMER- Pool Technicians falsifying documentation related to services rendered (and verified as falsified by Supervisors following up that Technician had lied).
-Being told when lodging a complaint with E-KONOMY that GPS showed Technician at our address for 30 to 40 minutes. That is until our cameras showed Technician parked out front of our home for 20 minutes on their phones then coming into backyard for 10 to 15 minutes of service which showed them NOT brushing the sides, nor testing the chemical levels, nor backwashing which are the services we pay for on top of chemicals.
-Now don't get me wrong-Fall, Winter, and Spring there's really nothing to do except check the balance...during those months we haven't expected nor asked the Technician to backwash except maybe once a month if needed but yet we pay the same amount all year. Not a problem-BUT do the job when we really need it during the SUMMER!
-Camera recordings of Technician lowering pool water level then taking a picture and sending it to the company stating "water level in pool too low to backwash" so he didn't have to do it.
-Been charged TWICE in one month for services and over charged for chemicals.
-Continuous company turnover
-Asked NUMEROUS times for quote on sand replacement for filter and NEVER received a response.
These are just a few of the FRUSTRATING events without writing a book! We all work hard for our money and expect to get services agreed upon-not with this company where you're having to beg for good and fair service! I guarantee you that the owners of E-KONOMY Pools wouldn't put up with the service their customers receive.

We purchased a Bullfrog spa and the customer service was excellent. As luck would have it, there was an issue with the spa and it needed replacing. The replacement took about a week and was painless.
As a new spa owner, I had several questions regarding care etc. Each time I reached out I was helped immediately and all problems resolved.
i would recommend E-Conomy for anyone seeking to purchase a high end spa.

I don't really do reviews much but I feel I need to try and let people know about my dealings with E-Konomy Pool Service.

Horribly run company with horrible turnover, horrible quality of service, and cannot be trusted to do the services you pay them to do. 4 long stressful years working with this company. Wrongfully charged multiple times for no work (no show/no work/fully charged) and half-ass work (ex. brushing the sides of my pool with the leaf skimmer, not testing the water & just adding chemicals, filters & pump not cleaned, etc.). I have cameras on my house & have witnessed and video recorded more instances than I can count of ineptitude, unprofessionalism, and dubious behavior. I have had multiple supervisors come to my house multiple times to see my videos, prove that their service techs are not doing their job, hearing my frustration. I have had multiple calls with E-Konomy management (Steve/Branden/others) where I practically have to fight for proper compensation for improper charges or reimbursement for services not rendered.

I am a very nice and reasonable person with a nice little pool who is strongly recommending that you look for a different pool service company than E-Konomy as they cannot be trusted or counted on to do what they say or are supposed to do. Their chemicals, service, repair, and parts are also very over priced. Shopping around will do you well.

If you decide to use them, you really need good surveillance equipment and should really think about being home for every service when they come to document or video the service to ensure that it is done properly or have the video evidence to show that it wasn't. Video's were very helpful for me in making my case and showing E-Konomy management exactly how services were not being done, that I was charged multiple times for chemicals that were not used, etc. Also be prepared to have 2-6 different techs at your house every year as the turnover of their over-extended techs is ridiculous.

From my experience, E-Konomy seems to care much more about getting their customers money than they do about their customers, their integrity, and their quality of service. Not the way to run a business and recommend that you take your business to another pool service company. Less hassle & more good honest service.