Dyer Subaru

Country nice people but if you're looking for the best deal you need to shop around. I paid about $1500 more because they have no negotiation room on used cars, I love my car, 2015 Subaru Outback Limited with 55,000 miles, but I needed to add new tires and a battery to bring it up to safe driving standards. I got the car I always wanted but there were better deals Melbourne and West Palm Beach. I am disappointed they only accept 5 star reviews from customers to publish. They are focused on delivering profits with a Country Smile.

DH

Always a great experience with Dyer. They never try and oversell me on services and complete the I request in a timely and professional manner. The communication with Kevin is exceptional and straightforward, which is always appreciated.

Dyer Subaru has the most unprofessional staff I have ever met. I have a 2021 Subaru Forester and was looking into a service I needed through warranty work. All I did was sit down in there shop to verify my appointment time and some gentleman asked me to leave because I looked like I couldn't afford a car like that. Next some women came from another part of the dealership spouting her ignorance and bigetry.. My husband is in the military overseas right now and was appalled as well as I was at the service I received. I was in the military myself and just got back last year with disabling conditions.. i proudly served as he does now and to experience this type of bigetry in my hometown is disrespectful. The woman called me a whore and a heroine addict. I was detained in a country for a year (mia). So I have some scars that I do not appreciate being bullied for. We will never have our car serviced at this location and expect the respect I showed.


Thank you
Krystal Goodwin

If I could give you 1/2 star I would.

So, I called because the key gets stuck in the ignition. Keep in mind that here is a Subaru Technical Bukketen issued referencing this issue. So, I ask why am I getting the run around? Apparently, the consumers word is not good enough. So, if they are unable to replicate the issue too bad too sad. No problem.

Called Schumacher Subaru in West Palm Beach and it was like night snd day. Yes, we know about the issue. Are you able to bring the vehicle in on Wednesday to have the issue resolved. You bet, guess what: they did not have to replicate the issue, vehicle is in the service department being repaired.

Tried to no avail to speakers with the GM Jonathan Hardie, no return call since Monday. Well, that speaks volumes.

Yes, Service Manager Michael L., called but I was given the same response; has to be replicated.

DYER SUBARU you have lost me trust, confidence, and most of all my business.

Subaru Corporate has been made aware of the issue and has filed a complaint against DYER SUBARU and has also, complemented SCH

As of today, still no response from the GM.

Once again, the Dyer team came through for me!

Days away from a 500 mile Independence Day journey, Jennifer squeezed my 2016 Outback into a packed service schedule only to discover wheel bearings on the verge of failure.

I will be forever grateful and committed to this organization. My 6+ year relationship with Rob Galpin and everyone at Dyer in Vero Beach, FL, has been an outstanding, and now life-saving experience!

I receive numerous communications about buying a new Subaru but scheduling for oil change for my current Outback is a joke. Their website is unable to schedule service and the voice menu when calling in is not much better. Why would I spend 45k on a new Ascent at your dealership when you can't schedule an oil change? The leadership really need to get their act together. Btw, I got an oil change at Subaru of Melbourne; a lot less of a hassle and great service.

Run from these scammers! The manager is the owners nephew so not only are they rude to the customers they treat their employees like crap. Very dreary place!
The manager is unwilling to negotiate and saw him lose 4 customers and I decided to walk away with my wife.

They run a tight ship at the Service Center! Everyone is on their toes. My service person "Steve" explained everything and was very nice. Gary in parts was extremely helpful when I was ordering tires. Great group!

Nothing but good things to say about Dyer's service staff. Service advisor Jennifer was patient, attentive, and knowledgeable. Listen carefully to my description of the problem and explained what they would do to resolve it. Took car in on time and were done as promised. Asked if I needed anything while waiting. Clean, comfortable waiting area. Explained all work completed and washed care. Were many older customers there and advisors took time to patiently address them all. I definitely recommend servicing your Subaru there.

I bought a Legacy here. The entire process was easy and stress free. Not your typical car buying experience. No pressure tactics or pricing games. Rob was my salesperson. He was low key, helpful, and showed me several vehicles. The dealership did a search and located the exact model and color I wanted, and it was ready in 3 business days. After completing the sales process, Rob showed me all of the basics of the computer system in my car, and helped with the initial set up of the important functions. He also called a week after purchase to make sure I was satisfied with my car, and to answer any questions I might have had. What a great experience all around! Everyone at the dealership was friendly and helpful. I would highly recommend buying here.