Dwell Management

My partner Laura lived at the lockwood ave apartments for over 2.5 years. Simone comes with the bait and switch. She won't give you your deposit back via mail, zelle or paypal and asks for your venmo even though thats p2p. We have examples of her saying she sent the depo back "a few days after laura left the apt." no tracking??? cant pay $10 extra? no signature honey????! then says she cant zelle and wont paypal or check her email on a regular basis. In the state of CA landlords have 21 days to give back the deposit. she has airbnbs in the lockwood ave apts. one threatened me and the police came cause i had "radios in my apt listening to her" i told simone and she more worried about profits saod if it happened again it she would deal with it. 0 stars stay away.

Initially, I liked the apartments offered by Dwell especially in photos, but the property manager Simone is someone I would not like to do business with. Definitely warm in the beginning, but will switch up to being unresponsiveness and not understanding once you sign the lease. A simple maintenance request has taken a quarter of the year to be addressed. There is a lack of mutual respect between tenant and owner. Rent is sky high and she ignores you hoping that you forget about the issue. Business practices here are unethical and frustrating. Simone property manager/owner could be more professional, disorganized, and less judgmental. I have been avoiding putting a review because Simone fights everyone in every yelp review, very unprofessional, but it is important for others to hear this. My suggestion is to be more open-minded to serve the community better.

ATTENTION: Listen to all the personal warnings in the reviews for Dwell mgt before you sign a lease with them!

I just rec'd a notification 2 years after I posted my review. I've lived in LA on and off for years, never an issue with management companies there or NYC. But this manager bold face lies, I NEVER rec'd my deposit back but who cares looks like I dodged a bullet with her

Been living in my 139 St Andrews apartment for almost a year and I just wanted to leave a review because there isn't that much feedback for this management. For this reason, I was so close to turning down my apartment because I thought the listing on Dwell Management's website was too good to be true and had a feeling that something was bound to go wrong if I signed the lease. BUT I'm so glad I made the decision to move in because my apartment ended up being exactly what I wanted! It's so difficult to find quaint flats these days; everything is super Ikeafied and sterile, but I feel like Dwell has a good eye with preserving a unit's charm and respecting the integrity of its original architecture. Everything from the white walls, high ceilings, huge windows, bright natural lighting, hardwood floors, mantel, light fixtures, and tonal backsplash makes my apartment very unique. I currently have Gigi as my manager and we have a great relationship, she's super chill about texting whenever I need anything. When I was first looking to move into the apartment, I was working part-time because of college, so my monthly income wasn't enough (however I had money saved up for 2 months rent), but I told Gigi that once I graduated, my job was going to turn full-time. She was super understanding and contacted my boss to make sure that arrangement was true, and I was able to lock down my apt on the condition that I put down a deposit and half instead of the usual double deposit.

As far as logistics/response times go, everything runs smoothly. One time I had an issue with my toilet and Gigi called maintenance right away and they came over within 30 mins to prevent an overflow, luckily it happened at 3pm/weekday so maintenance was on the clock. Aside from emergencies, everything takes the usual amount of time to get fixed, but I've never really run into issues.



When it comes to location, the apartment is right in the middle of K-town and Larchmont village so you get the best of both worlds. You can walk towards Western and be super central to the urban terrain of crowds, public trans, markets, liquors, post office, affordable Asian/Mexican food OR you can walk away from Western and take a calm, isolated stroll into the rich Larchmont neighborhood and see all the beautiful historic mansions and walk to Larchmont Village for a more upscale/trendy vibe. Because the apartment is right next to all those huge family homes, there's a ton of street parking since everyone has a private driveway, and luckily I qualified for a district parking pass to park on the private streets adjacent to Larchmont.

Overall, my experience living on St Andrews has been amazing and I'm definitely going to live here for another year. I put up some images of my unit so you can get a feel of the interior :-)

As a tenant for 2.5 years I can tell you that Simone is a horrible person and horrible business owner. She is very bad at responses via email and is currently retaining my security deposit even though she owes me it as she confirmed it via email. She has made it clear that she did not deduct anything from my deposit and she mailed it to me but I never got it and clearly on her end it was never cashed. She then offered to Zelle me which I gave her the info and she said she couldn't Zelle me the full amount for some reason then asked for my Venmo which is peer to peer which is VERY UNPROFESSIONAL. Basically comes in with the sweet landlord approach and is actually a slumlord. She has airbnbs in 1 year lease buildings. She says that airbnb has the same "background screening" as normal tenants and that that all airbnbs are for 30 days but that's not true. They usually stay way under 30 days. One airbnb guest who shared a wall with me who had the police called on them more than 3 times and was having a mental breakdown said I had radios in her apt and wouldn't let me sleep via pacing and pounding on our shared wall. Simone cares more about profit than tenants. Can't wait to see how she responds to this review!

This company listed an open house yesterday in Echo Park. I immediately called and spoke with an assistant named GiGi and asked to clarify the pet policies as the listing description clearly said "PET FRIENDLY!!" but then below under amenities said, No Cats, No Dogs. This was the first question I asked this woman on the phone as it a complete waste of time for me to view properties that do not allow animals. She told me the building was pet friendly and asked that I text her to schedule the showing. I texted and again wrote to be extremely clear "I have a small dog." She immediately responded with a link to schedule the appointment.
I requested to leave work early to view the apartment, as did my fiancee to walk up to a property where I was embarrassingly told I could not even enter the premises because I had my dog with me. Once I confronted her on the fact that I even texted her that I had a dog, she responded with "Yea, but I am sorry. This unit is actually not dog friendly." I had even texted her in the thread that I was running late and one text above that I informed her of my dog (that is a certified service animal).
I cannot begin to explain what a waste of time and how unprofessional the entire experience was start to finish. Will never rent from this property management company. A shame too as the place looked lovely.

I live in a dwell property. It's beautiful and I've made it my own, however my property manager is more than difficult and very unaccommodating. I dread having a maintenance issue because the management is so unhelpful. I recommend the property but not the service.

When I first moved in, my landlord walked in on me while I was indecent. Another time, the maintenance technicians showed up without warning and started working on my closet while I was trying to shower and get ready for an interview. A third time, a air conditioning technician showed up on a Saturday morning at 9am without warning. Unfortunately, it doesn't stop there...

Just moved into a Dwell property a week ago near Silver Lake. It was really easy dealing with Dwell and I was able to complete the application process, pay all move in costs online which is great for a busy person like me.
I like that I also have the option of paying my rent online either through banking or with a credit card. While I have not yet met Jen or Simone in person, from the very beginning of the renting process to the present, both have been very responsive and helpful. They worked with my desired move in date and got me in earlier, which I really appreciated.
Love the immaculate and well designed studio apartment I'm in and the well cared for building itself and as a tenant, feel I'll be in good hands with Dwell over the next year.

If there was an award for the worst property management in BC, I would have to give these folks the title. This management company is extremely good at creating falsehood narrative and failed to deliver many services that I paid through my monthly strata fee. Do your homework diligently before you hire them or contact me personally and I will give you a full tour of how poorly they manage my building from the front to the back of the building. They will take your money but they won't return your call or response to your email when you need them. There are so many negative reviews about them online so therefore one has to ask yourself, is this a coincidence or they really bad? You cannot deny and say that all the reviews here are a bunch of lies because I believe people are telling the truth. People work really hard for their money and they are paying the monthly strata fee to this management company that has a long history of producing bad result. They create so much stress and headache for a LOT of people. They simply don't care at the end of the day! Stay away from this company at all cost.

After going on yelp,I saw Dwell Management, I made a call, within seconds, Jennifer
and Simone recomended out of hundreds of properties all over L A! the One property
that fit Our lifestyle, we are so happy to have met the dwell team, honest,Nice,professional and great to work with! thanks a million Dwell.........