Dog Town

Wonderful first impression! I took my Westie to Dog Town for a groom with Mary Kate. While waiting a minute for her to emerge, I observed lots of happy pups at daycare, being supervised by attentive & engaging staff. Mary Kate clearly LOVES all the doggies and she greeted us with enthusiasm, spending quite a bit of time chatting with me prior to getting to work. Per instruction, I picked Fiona up at the store/rescue center. The folks here couldn't have been friendlier - they were nice enough to keep her behind the front desk while she waited for pickup, rather than in a kennel. And pricing? To my surprise, I paid only $50 for a full groom, as opposed to the $65 which is apparently the going rate everywhere else. Highly recommended, based upon my experience.

4 paws up for Dog Town.

Super helpful and friendly. Got my dog groomed and she looks great. Groomer and staff had excellent customer service.

I've been getting our Dog groomed at this place for 4 years as Mary Kate is awesome. Today I drop off our Dog and as I was in the back the miserable owner essentially tells me to shut up because next to the grooming room is a dark room full of Dogs barking. She says "the dogs are in nap time, can you not talk. I said these dogs were barking like crazy when I walked back there. As I left the store she says, see u later, I don't answer her, she then says, have a nice day, I say nothing, she then says, thanks for coming, I don't say anything. U see what she was doing right? Antagonizing me and picking a fight. Then she calls me arguing saying I told her to F herself which of course I didn't, as I was creating a talk to text to someone when I was in my car. I've never been treated so rudly. She then posts a reply to my Google Review saying I've never purchased a product from her in 4 years. Now that's a fact as pricing is high. She'll probally reply to this review wishing me a miserable life like she did in my Google review.
Don't purchase anything from that place. She also added that I did not purchase a product while taking our dog there for 4 years. Doesn't the owner get a cut of be grooming cost? So in essence I've supported her for 4 years.

I boarded my dog for 4 nights and on the second night she was there I decided to call and check in on her. The person who answered the phone said she escaped the crate and got a scrape on her nose from doing so. I picked up my dog on the last day and was handed back my dog like this... To me this is not from a crate. We took her to the vet to be told that all of her wounds were severely infected and she was very dehydrated that she needed an IV. The owner Jen offered to pay for our vet bill and told us that our dog has anxiety issues and this is our problem. Please don't take your dog here if you love and care for them

We had taken our dog in for nail trimming 3x before, each time with an appt. made several days in advance... first time it took 30 minutes from the time he was taken into the back. Second time, it was done right away.... same with the 3rd time. Today however, it was a horrible experience. As soon as my husband came in, the person was stressed and rude, saying the grooming table was being used and no one could do it and she didn't know why they booked our dog for this time slot. She then offered to do the trimming in the main part of the store insisting that my hubby hold our dog while she clipped his nails. Well that turned out to be a disaster as our dog became agitated and scratched my hubby,s arms causing him to bleed... my hubby lost his patience at that point and left the store after they were able to only trim one nail. He came home to explain his experience and said he lost his patience not just because of the nail appt. experience but he was upset after witnessing an employee taking one of the dogs out for a potty break in the parking lot in mid day 98 degree temp. walking the dog with bare feet on the hot asphalt! Needless to say he's never going back again. So sad too... we wanted like them and support a local small business. :(

Additionally... an hour later, at my urging because I was concerned about the well-being and treatment of the dogs in their care, I had my hubby call the store to let them know about the employee walking the dog on hot asphalt. He was careful to speak kindly to the woman and was very shocked at the woman's response.... her words "Well, that is the only place that has grass and that is how we do it!", she said angrily. "What do you want us to do? Have the dogs pee in the store??". This is unbelievable! No concern whatsoever about the dogs having to walk on hot asphalt! We are not complainers and to be honest, this is the first time I've had to post any kind of complaint, but these folks don't care about their customers or the pets they are entrusted with. If you read on, we are not the first to report of such a bad experience with Dog Town/Hatfield.

They were great until check out. We boarded our dog for part of our vacation and had a neighbor pick up for the second half. When our neighbor picked up they initially handed her the wrong dog, jad.no idea she was even get picked up that day
( we prepaid and scheduled this ahead of time) they were informed that they sold not charge the correct amount as well as list the leash and dog food that was given. They were less then helpful and will not return.

I'm very upset leaving dog town. I left my 7 month old, healthy puppy for 4 days to board at the facility. I got worried mid-vacation, so I called to check on her and was told she's doing great.

But, when I picked her up she was covered in crusty red bumps. We have a vet appointment tonight at 9 because I'm worried about why my dog who had never had skin problems now has a huge rash on her head and paws. I asked while I was there and was told "it's probably just the heat." The people at the front desk told me its scrapes from playing. It's CLEARLY a bumpy red rash. She also has hives on her back.

She also drank an entire bowl of water when I got her home and is very lethargic. She may just be tired, but she isn't acting herself.

All I know is I'll try another facility next time I go away. One that's cleaner, won't crate my dog, and won't leave her with yucky itchy red bumps on her head, neck and paws.

UPDATE:

The vet told me Riley was having a severe allergic reaction to something topical. My friend told me (which I was unaware of before) that if the dogs get too rowdy, the staff sprays them with a mixture of water and dog deodorant? First of all, my puppy is 7 months old. She's going to be rowdy. That's why she's there. If I had known they'd spray her, I never would have brought her. Second of all, they need to tell people what they are spraying their dogs with. It all makes sense now why she was soaking wet when I picked her up. I will never bring her back, and I'd caution you to do the same. I'm looking at Holiday House or Pabby's instead.

Dog Town is downright wonderful! Our two dogs eagerly go to Day Care three days a week and we board them there when we are away. We also regularly used Dog Town's grooming services. This is saying a lot because one of our dogs is a very difficult grooming client -- yet, Dog Town is masterful at working with him. We feel our dogs are not only safe in Dog Town's care but also we can tell by the boundless joy our dogs exhibit when we go to Dog Town that they truly love it there. Dog Town has also come through for us in emergencies. For example, when a family member was in a critical unexpected health state we had to rush to his needs. But the dogs were in Day Care and it was close to pick up time. We called Dog Town, told them the situation, and Dog Town, without hesitation, welcomed our dogs as overnight boarders. They told us not to worry -- they knew what they ate and that they had or dog care covered for us. Another time, one of our dogs on a weekend split her nail all the way up through the base of the nail. She was clearly in pain but we could not manage the nail ourselves and the vet could not take us. We called Dog Town who told us the groomer was there and to bring her by. The groomer was able to cut back her nail below the break so our dog was no longer in pain and this was able to control the situation until our vet could see her. These are only two of numerous experiences we have had with Dog Town exhibiting exceptional, professional, and reliable care. I cannot recommend Dog Town highly enough!

PHOTOS with SANTA were taken on December 1. Now It is almost December 9, each of us had paid $10.00 to have our pets photographed, and still no photos. In this digital age why does it take over a week to have a photo emailed to us???
NEVER AGAIN. It is a matter of trust, sadly.

I went to the storefront and everything looked very nice. However it was a bit alarming to have 2 dogs barking non stop at me as soon as I entered. I'm not upset at the dogs because that's just what they do but having a large dog behind the counter lunging at me was not the best experience and not the best greeting. Maybe she shouldn't be kept behind the counter? I tried to flag down the woman for assistance and she said hi but then immediately answered the phone. Instead of putting the person on the line on hold to assist the customer right in front of her, she had a 10 minute conversation before addressing me again even though it was clear that I was waiting. The store sells good merchandise but the customer service was lacking which is a shame because that's what distinguishes small stores like these from Petsmart and Target.
The staff (2 young woman) working in the back were very kind and considerate! I would maybe consider the dog care (although maybe not based on other reviews) but would NOT shop the store again in the future.