Devcon Security - ADT

These people get it right. As complex as security can be, this company does everything it can to provide an adequate solution to a problem most of us don't want to think about, theft, fire and emergencies.

For the average homeowner, a simple keypad and sensors on doors and the most obvious windows may do just fine. But when you oversee corporate operations like I do and must foresee potential opportunities for losses by means of physical theft, electronic theft (of data for example) or vandalism, coming up with comprehensive systems to mitigate them in an easy, and approachable way is not.

So when I happened to actually speak with the director of operations of Devcon, he treated me as a top-notch client although there were others in the company that were supposed to deal with me directly. They provided concise pricing, specific timelines and a plethora of equipment choices that allowed me to include burglary protection, card access for employees and camera systems to document entrance and exit points all from a single provider.

Overall, I would say that when it comes to serious security from a single company that even owns and operates it's own UL approved monitoring central station, these are the people to turn to.

Devcon security made a great impression with me on my initial conversation. Unfortunately, that is where the greatness ended.

Their sales team failed to call for a scheduled telephone conversation about installation, forcing me to call another sales tech to set up an appointment.

Second, their installer showed up two hours after appointed time frame window. No phone call, no nothing. Also, when I called the main office, they told me the Texas office line was offline, then they told me it was busy. So if someone was breaking in to my home and their lines were offline or busy...? You get the idea.

Third, the installer shows up with the wrong order, a basic when I ordered the platinum plus, so he couldn't have been more wrong.

Fourth, I get an email, finally, from the original sales tech today, claiming I missed my appointment and would I like to reschedule!!!!

These people do not have their act together, at all. If you live in Florida (the home base) fine, maybe they will work for you. But for me, they will never get a chance to earn my business again.

I am really impressed with this company. compared to the competition, they are the hare that made it to the end of the race, where the rabbit failed. I met with Gary Moore in Santa Monica to discuss a home security system. He was thorough in his explanation of the services and products Devcon offered. He also was a very good listener, and new when to challenge my suggestions, for my benefit, in a very positive way. Eddie Cervantes did the installation for me. Eddie is amazing. Eddie is beyond amazing. He has the patience of a saint, to listen to my concerns as voiced, offer solutions, and go beyond what I have ever seen from any other service technician in any field. He is communicative, professional, understanding, and puts everything in a positive light.
With people like Eddie, the competition should be concerned about this rising star!

Really poor service. They promise response and repair in 48 hours -- glad I got that in writing. It's been 5 days so far. 1st tech said he was not trained on the system (they just sent a warm body). 2nd tech made things worse and did not keep the follow up appointment.

The other reviews look like they're from Devcon employees.

What a NIGHTMARE!!! This was the worst experience ever. First of all, we moved from one place to another. For nearly a year they continued to charge us for BOTH addresses (I won't even tell you how many phone calls it took to fix that). Now we had a security assessment and found out that the alarm system has major faults and that the most important areas are, therefore, not secured at all!!!!! The only sensor was installed in an area that was partially blocked, which made it useless as far as security is concerned. Now we wanted to cancel and found out that they had locked us in for 3 YEARS. Did I mention THREE YEARS????? If you like to increase the amount of negative stress and pointless expenses without increasing your family's security, then this company is for you. Sibylle

I am really disappointed with this company, I set up an appointment and was called on the day of the appointment and told that it had to be rearranged because they were having a minor "emergency" only to be told the next day when the salesman arrived that he had been on a training course. They also stated that the current system installed was very unlikely to work given its age (2006 "vintage") which I am pretty sure is also not correct - hence a large upfront fee for their equipment and installation on top of a fixed term 36 month contract.

BE WARE! Look up reviews on this shady company. I used this company at my business. In one year the system has quit working 3 times. They fail to recognize its not working! The latest "protection from them" happened 3 weeks ago service went out the didn't notify me for 3 days. They left a voice mail at 2:43 am and did not make another attempt till a week later?? Now I have installed another service, their box is gone and they keep calling me??