DeFusco Industrial Supply

not sure how they were able to delete my previous review, so I'll post it again: I used to work for Mark DeFusco. I was a telemarketing salesman. they make their own label and slap it on some of the lowest quality diamond blades in the market and then they try to sell it to you as if you're buying a high-quality diamond blade they constantly rip off their customers. they constantly violate Amazon policy. I worked here for almost 2 years. If you were a contractor I highly suggest you stay far away from this place as they will rip you off take your money, steal your credit card information, on top of selling you very low quality tools.

I am a registered nurse and have ordered twice from this business in the past 6 months. The first time I ordered disposable N95 respirators online a few months ago. I was extremely surprised to find them appropriately priced considering so many sellers were price gouging and taking advantage of the health crisis. One of the reps called me to notify me that the product had sold out but that they had another brand of N95 masks and they would be sending those. Easy peasy. I received the order in a few days and was completely satisfied. Professional and efficient.

I placed another order online for reusable N95 respirators and filters. Again, they were appropriately priced and I was extremely appreciative that Defusco was not attempting to take advantage of this global crisis. I paid for the order but was concerned that they might not be in stock when the order was filled. I called and spoke to a rep that advised me that he would speak to the person in stock and get back to me. He had the person in stock call me back, who confirmed that all items were in stock and he was able to add a few boxes of much needed gloves to the order as well. He told me that the order would go out that day. I received the order a few days later. The order was complete and packed well.

Given the current climate and the lack of ethics that many other sellers have exhibited by raising prices for the rough, Defusco shines as a hero in the retail world. Each person that I spoke to at Defusco has been professional, kind, responsive, and very accommodating. I have shared their info with colleagues of mine that are looking for PPE as well. I wholeheartedly recommend them not only for excellent customer service, but for being ethical in a time like this. Kudos to you Defusco! You're the real MVP!!!

They told me my order had shipped. I called four separate times asking for the tracking number. Each time they said it was on its way and I would have it by Wednesday. I called Wednesday and it had NEVER shipped. The man with whom I spoke flat out lied. I cancelled my order and will never do business with them again

Oh I heard of defusco industrial supply through a sculptor up in the Cave Creek area. Sense I was learning I had all sorts of questions on the many products that they sell. I was steered towards the slayer sanding pads and the saw blades that ripped through the rhyolite that I am attempting to sculpt. Even though I was inexperienced in what was needed to sand hard stone they were gracious and taught me so much in the 2 visits that I made. I also just made an order over the phone that included free shipping. I have always been a believer in supporting local businesses, and when you add the fact that the sales people know exactly what they're selling and what their capabilities are it is even more important. I personally want to thank Paul and all the staff at their place of business, I think I will be successful because of what they have offered in knowledge and product!

These guys have been calling my cell phone periodically, at least 3 times in the last 6 months, based on an order from them through Amazon. The order was in 2011. This is contemptible behavior and a guaranteed way to lose me as a customer. This is also a violation of Amazon policy.

mike@chandler west auto repair,we buy sawsall blades and drill bits from defusco.great products and warranty.ask for paulie he knows his s----! good guy, great dependable salesman!

Like others, I also get regular robocalls from this business. I'm not even sure what I bought from them.