Accent Eyewear

I had my eye exam towards the end of December 2023, 2 months back. I got progressive and Computer prescriptions, and I was told by the doctor that the computer glasses can also be used for reading. As I came out the staff insisted me to get glasses from them like they always do (have been going there from 2018), I told them it would be expensive to get glasses from them and then went to Costco and got the glasses. The progressive glasses were OK, but the near reading/Computer prescription glasses were blur and not working at all for me. I can hardly see my computer screen. I called them two days back about it and I was told to come in today at 8:30 am (later I got message that my appointment is at 9:45 am) and the staff will help me, I insisted I want the doctor to take a look and also enquired about billing as my VSP vision insurance will not cover it. I was told by a staff member who is a male short stout white guy that my insurance nor I will never have to pay for the visit as it is a recheck up of the prescription. I visited the doctor Ashley Hubert yesterday and the staff and the doctor were in a rush to prove they did not make a mistake on my prescription and then quickly rechecked my vision in a lot of HURRY and told me everything is fine and did not address my concern. She gave me an additional prescription just for reading and advised me to use the previously prescribed one for just computer, which was still blur. But the On my way out I was asked to pay $55 fee, quite a surprise, as I was told by the staff while taking the appointment that as it is a recheck up and there would be any fee. I reminded the staff about it and they started saying if I see the staff for the issue the visit is free but I have to now pay for the doctor, the same doctor who prescribed me a computer prescription earlier which resulted in blurry vision. I was clearly told when I called them yesterday that the doctor's visit will be free of charge to recheck the prescription.
They were kind of all prepared to embarrass me there.
These guys will not accept if they make a mistake and if you are lucky, you get your prescription glasses right, if they make a mistake, please do not go back in there. They don't help and on top of that they will embarrass you and be very rude to you including the doctor Ashley Hubert and staff members Kaylen, Brent, and James.

The staff was very rude. Me and my family are planning not to go back there again. Please find some nice decent place.

Stopped by today just after my sister's glasses broke at lunch. The tech had them repaired and back to us in less than 10 minutes. Great customer service!

I have been going here for years. I used to live in Rock Creek and ended up moving for work over by Troutdale a few years ago. We love our optometrist (Dr. Hibbert ) so much that we drive here even though it's pretty far away. She is amazing with all of our kids and puts them at easy each visit. It's hard to find someone you trust with your whole family. She explains everything very well and is very kind. She is the only optometrist we will see at this point.

Very friendly and helpful staff. My father accidentally broke his eye glasses frame, we went to several different places and they told us it's not fixable. My father wanted to give it a last shot here, the gentleman fixed it in 5 minutes and he didn't even charge us.

After well over a month and after making numerous calls to find out what the holdup was getting my glasses I was informed today that "the lab no longer offers yellow tint lenses but never informed the office". So my order has been languishing for well over a month and no one at Accent Eyewear had sufficient customer skills to tell anyone. Or to even investigate why there was such a long delay.

I'd also give the lab a zero star rating if I knew who these idiots were. But since Accent Eyewear was the broker for this transaction and since Accent Eyewear apparently didn't care enough about me as a customer to track down the problem over a month ago, I have to post this highly negative review of their operation.

Needless to say, I cancelled the order, demanded a refund and will NEVER be returning. A $477 lost sale... pretty amazing that a company that has prices in the stratosphere cares so little about their customers.

Given their stunning level of incompetence, I have zero confidence that Accent Eyewear will be refunding my $250 insurance benefit payment so that I can use it to purchase glasses from someone else who will actually deliver them. At a minimum, this is likely to take multiple additional calls.

Accent eyewear charged My Manhattan insurance back in Appril $188.00 for contacts lens that i my never picked up as they were horrible with glare night driving. No refund and no credit kept wanting me to try a different one. Then July they charged my insurance again over 300.00 fir glasses I tried on - but never told them to go again waiting to see what was going on with my April Charge to my benefits! It's dec 7 - no credit - no adjustment to my Manhattan insurance!! told them i was contacting BBB - and the Attorney Generala office - in Sept. Watch these
guys - they play in the computer adjusting numbers. James - please do your job and get these fraudulent charges taken care of!!
This place has really gone down hill!!
Do not let them send anything off
without your signature!!
DD

We have been going to Accent for several years now. The prices for frames are a bit up there, but the quality compared to fast frame shops is hands down better. I have always got free repairs if needed too. The doctors are really nice and helpful, there are a couple of employees that need a friendly adjustment in customer service thus my 4 rating. The new store a few doors down from the old is really nice and warm feeling. Coffee and Water available for you too along with comfy chairs and couches. Bye Bye uncomfortable chairs. I continue to bring the family here to a good local eyewear store for good service and good products.

I came here from another Hillsboro eyewear place, and I was so amazed at the high level of service I received. From the moment I walked in and was graciously greeted, to the happiness I felt at the number of frames they had for petite faces, to the awesome warranty...they rocked.

I wanted two pairs, and the optician was able to tell me just how he would do that to save me some money. We preordered for my next insurance period, and he'll just hit send on the order Jan 2! I don't even need to come back!

The glasses were in within four days, where my old place would take weeks.

They use technology to get the lenses right instead of a marker and measuring... And they can get you in for an appointment within a week usually!

I really appreciate them, and I love my new glasses. I haven't been able to say that in a long, long time.

I have been seeing Lance for years. Get it? seeing, eyewear... If I have to explain it...

I went thru the whole lasic program with Lance. He walked me thru every step, and diagnosed my needs perfectly. He was there for the follow up visits as well. I would not have done this had it not been for Lance and his ability to make me feel at ease every step of the way.

My whole family goes here, we have picked up glasses and contacts and the entire staff is very helpful and can guide you to your best options.

I have been coming here for almost 18 years. Dr. Anderson is the only doctor I see and he is excellent. He really cares about my vision and goes out of his way to try and find the best solution for me, whether it was soft contacts, hard contacts, or glasses. I also had the PRK done through Dr Anderson a few years ago and he oversaw my recovery process.
Initially I was only coming here for eye exams, but in recent years I have started getting glasses here. Now this is the only place I will get glasses. Brent provides excellent service and he even special ordered some Maui Jim glasses which I love. I really enjoy the fun Etnia Barcelona frames they carry as well.