CSI Absolute Clean
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Review Highlights
“Both Angel and Saul were very polite and respectful, as was Cesar when he came to price out the job.” in 12 reviews
“The customer service was top drawer and Cesar really knew what he was talking about.” in 12 reviews
“Their great employee Andre was at our house for 6 hours working at it until he got the job done.” in 8 reviews
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About the Business
Business owner information
Earl S.
Tile and Grout Cleaning, Marble Cleaning & Polishing, Limestone Cleaning & Polishing, Granite Cleaning & Polishing, Natural Stone Cleaning & Polishing, Carpet & Upholstery Cleaning. Covid-19 disinfecting & Sanitation
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Overall rating
72 reviews
5 stars
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1 star
- Loren C.Chicago, IL135Aug 25, 2023Updated review
There were a few minor issues that I noticed a several days after my cleaning so I called CSI and explained---They couldn't have been more accommodating---I really trust them to stand by their work---I look forward to working with them again.
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Earl S.
Sep 24, 2022
Loren,
Thank you! We’ll be sure to pass on the kind words. We greatly appreciate you for calling and we’re ecstatic you were pleased with the results. We look forward to serving you again.
Team CSIAug 18, 2023Previous reviewOnce again, Walter did a magnificent job---This year I had the carpet as well as the stone floor in the kitchen---The house looks great---There were a few small glitches with scheduling, but CSI managed to settle them in a most professional way---I am extremely happy with CSI (and Walter) and I recommend them without hesitation.
Sep 24, 2022Previous reviewOur kitchen floor was made of stone tiles and we had tried everything to get it clean---Nothing worked---Then we called CSI---Walter was magical---The floor looks brand new---So glad I called CSI!!!
- Robert K.Chicago, IL071Feb 17, 2023
As I write this, I am having my kitchen countertop resurfaced by Jose, one of the workers at CSI. All I can say is the countertop has never looked better.
I did not think it could look this good.
It's an older countertop, 2004, and I just assumed I would have to replace it.
Not any longer. Thank you. I highly recommend CSI Absolute Clean.
Robert, ChicagoHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Earl S.
Feb 18, 2023
Thank you for your trust and opportunity to serve you and save you replacement costs.
It’s a pleasure and we look forward to serving you again in the future. - Sid P.Chicago, IL6631318Sep 18, 2020
Impressed with every part of this company. Superior customer service, friendly and polite staff including office and scheduling. Our free inspection and estimate by Cesar was informative and comprehensive. He was patient and willing to answer any questions and concerns. The technician Angel called ahead to give us an accurate arrival time. He was a pleasure. His work was excellent.
Every step of the way, CSI Absolute Clean has proven to be among the best companies I've ever interacted with. Of any kind. They deserve your business. I can't say enough how I recommend them. I know I'm gushing, but they deserve it.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Earl S.
Oct 8, 2020
Thank you, Sid.
The time you took to out of your day to compose this review is greatly appreciated. it's always a pleasure to help, provide insight, suggestions, a game plan, and flawless execution. We are so thrilled that your experience was as we aim for and thank you for allowing us the opportunity to showcase our talents.
We'll be sure to pass on the message to Angel.:)
We look forward to providing you with service in the near future.
Thank you again. - Lori P.Lincolnshire, IL224Nov 10, 2021
This company can clean almost everything! We moved into a house and inherited a beautiful limestone fireplace. Unfortunately, it was stained with soot from the previous owners. We tried to clean it ourselves first, unsuccessfully, and finally called around to get help. It wasn't easy for this project for some reason. We finally found CSI on Google and they said Yes - and they would send someone out for a free estimate to make sure they could get the job done.
Well, they did! Their great employee Andre was at our house for 6 hours working at it until he got the job done. We are super please with the finished product and will definitely use CSI again. Highly recommend!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Earl S.
Nov 10, 2021
What a wonderful review. Thank you. It was our absolute pleasure. We’ll be sure to share your review with Andre and look forward to serving you again soon.
Thank you! - Krista F.Chicago, IL1348331Apr 3, 2017
This place was really great, I called asking a big request and they pulled thru like it was easy breezy, I had called to get my couch cleaned, after getting sky high quotes from everywhere else, so irritated! I called CSI and the nicest guy set up my cleaning, for the next day!! I needed to get it done before I left on vacation, I got my couch, ottoman, and an area rug done for 150! After a million phone calls I am so glad I found them, I was about to settle for the 250-300 range I was getting everywhere else!
Seriously that alone made me happy, they were super professional! They did a great job cleaning everything and in an extremely timely manner. Could not be more happy with my services here! This is your place of your looking for a reasonable, professional cleaner!Helpful 2Thanks 0Love this 2Oh no 0 - Coko V.Naperville, IL1182Jul 5, 2020
We got our marble island and marble floors polished and they never looked better, this is the third time using CSI for this service and I have to say, this time I feel they did an excellent job, Angel is a professional in what he does, he was always making sure we were happy with the results, he was dedicated and care for every detail, the prior time we used CSI I didn't like the job they did, my flors had a dull looking in some parts and I am not sure if they actually sealed them because they got bad fast, but his time with Angel everything looks amazing, he made sure we got the finish we liked and we got so many complements about our island.
If you use CSI ask for Angel and his parters.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Earl S.
Oct 8, 2020
Coco...
We appreciate your honesty and we are glad you had a great outcome. We'll share the great review with our team. It's been a great pleasure to have worked for you over the course of the last 3 years. Our apologies for year 2. We'll be sure to find a way to make up for that in your new home. We stand behind our work and always work towards correcting or addressing any areas of concern.
Good, bad or indifferent, we love all the feedback we receive from our clients. Though we love to hear how great we are...it is from our shortcomings that we grow the most as a company. We thank all our clients for taking the time to leave a review as it is our guiding post to continue to improve.
Thank you again - Chris B.Chicago, IL36Mar 30, 2019
I just had CSI redo my bathroom marble floor which had become etching in it and I am blown away by how good a job they do.
Raul was one of the best tradesmen I have ever had the pleasure of working with.
I don't ever write reviews but the caliber of work, professionalism and just all round wonderful experience makes this review necessary
If you have any marble/ stone or some other issues you want fixed call CSI - wish we had done this over 12 months ago!!
Regards
Chris. B.Helpful 1Thanks 0Love this 2Oh no 0 - Sep 23, 2019
My shower had years of built up mold and grout when I moved in to my new place. I had csi come out and give an estimate which was reasonable based off other estimates I received. I was able to schedule someone to come out within the week. They did a great job- got everything cleaned and even described what products I should use for cleaning the shower going forward. They really went above and beyond!
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Earl S.
Sep 23, 2019
Rabia,
Thank you for the opportunity to showcase our talents and to provide you with some cleaner education. We'll be sure to inform and celebrate this review with your tech, Andre.
Thank you again and we look forward to becoming your go-to company. - Larry C.Highland Park, IL22510Oct 4, 2018
Great work!
These guys are professional and always get the job done right. This is my 3rd time using them. This time was no different except only 1 guy did all the work. It was done correctly within the estimated time and nothing was added to the estimate. I paid exactly what was estimated in advance after the work was done. The service pro arrived shortly after 9am on the specified day. How many times have other vendors made promises that they couldn't keep? These guys do what they say they will do and follow through. I'm satisfied with the work and will continue to call them the next time.Helpful 1Thanks 0Love this 2Oh no 0 - Mike H.New York, NY33733Apr 21, 2018
You know that time when you feel like someone is trying their best to please you, but your gut is telling you something doesn't feel right...
I recognize that i was the most difficult customer they ever had, and i know they went out of their way, but it doesn't mean you should make that known to me. I shouldn't feel stupid every time i get off the phone with you.
And when i am wrong, you don't need to send me a detailed transcript of the phone conversation with the entire recorded audio file attached-- got it, I'm the stupid one that was wrong, thanks!
After listening to all the sighs on the phone, it's my turn .... oh sighhhhhhHelpful 1Thanks 0Love this 1Oh no 0
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