Crown Gold Exchange

Hi Ruth,
Thank you for visiting our company and giving us the opportunity to earn your business. I assure you that none of our scales are "rigged". They are all certified from the California Department of Weights and Measures. This is a government institution that comes to our location, calibrates our scales, then locks our scales so they cannot be tampered with. Every reputable gold buyer should have a sticker on their scale that indicates the Department of Weights and Measures was there. If anyone is using a scale without this sticker, they are in violation of California business practices. This is the same government institution that calibrates the scales at grocery stores for your produce and calibrates the gas pumps for your car.

The difference in the weight for your items is simply a matter of what unit of measurement your items were weighed. We typically use pennyweight (dwt) to weigh your items simply because its the most precise unit of measurement based on how gold is priced on the world market. We can always weigh your items in grams (g) if you like, and it will not affect your final offer.

The difference in weight is simply the difference in the unit of measurements. There are 1.555 grams in 1 pennyweight so 8 pennyweight= 12.44 grams.

The reason we use pennyweights is because there are exactly 20.0000 pennyweights (dwt) in one troy ounce which is how gold is priced on the world market. As of this message, gold is at $1,207.30 per troy ounce. If you divide this by 20.00, it comes to $60.365 per pennyweight. $60.365 x 20 = $1,207.30

We can price and weigh your items in any unit of measurement that is comfortable for you as long as we know the conversion calculation-grams, pennyweight, grains, troy ounces, carats, etc. There is not an exact number of grams in a troy ounce which is why we typically don't use grams, but either way the price we offer will be the same. There are 31.1034768 grams in one troy ounce but if you round the number to just 31.1, you can divide it by $1,207.30 and get $38.82 per gram. Let's look at one more comparison so it will be easier to see.

Ex. Say you have 10 grams of pure gold. This is the same as 6.43 pennyweights. Then multiply both by the numbers I gave above.
10 grams x $38.82= $388.20
6.43 pennyweights x $60.37 = $388.18
The only difference is because of rounding purposes but you can see is not much of a difference at all. This is basically about $388.

The point of this is to make sure that you and any future customer we have is completely satisfied when they walk away from our store. We never try to trick our customers or imply that pennyweight is gram weight. We have grown to be the largest gold buyer in the Inland Empire and Southern California for a few simple yet important reasons. 1.We offer the best price for your unwanted gold, silver, platinum and diamond jewelry. 2. We have the most well-trained staff and strive for superior customer service. 3. Most of our locations are open 7 days a week to best serve our customers.

We will always beat any legitimate gold buyer's offer and I encourage you to come again. Please mention this reply and I will see to it that you are completely satisfied with your experience at Crown Gold Exchange.

Hi Kevin,
Thank you for visiting us. We do a thorough testing process for all the items that are presented to us and if any items don't pass our tests, we do not buy them. With the price of gold being this high, we can't afford to make a mistake and buy something that is not authentic gold, silver, or platinum.

As far as your items that were real gold, we make a very fair and high-priced offer based on the karat of your gold, 10k, 14k, 18k, etc., the price of gold on the world market, and how much your items actually weigh. Please don't be confused with an "appraised" price from other jewelry stores that buy gold. We make a real offer for your items and will instantly buy them in our store. A jewelry "appraisal" is the insurance replacement cost. This is not an amount someone will actually pay you unless you file a claim with your insurance company.

With our 110% high price guarantee, we will always make the highest real offer for your unwanted gold, silver and platinum jewelry.

I'd be more than happy to see your items again and thank you for your feedback. We want to make sure all of our clients have all of their questions answered and are completely satisfied.

Hi Steven,
Thank you for the review of your experience and for your business a year ago when you sold your other gold coin to us. We appreciate you giving us a chance to earn your business again. We never take our customers for granted and always appreciate your patronage.

We try our best to buy the items from every customer without giving our customer any pressure to sell. We only want you to sell if you are comfortable and completely satisfied with your offer. We don't offer anything less than 90% of the value of gold coins, especially if they are sealed and graded, so I'm not sure if most people would not consider that a "lowball" offer as you stated.

We are familiar with the other gold company you mentioned and they are also very nice people. However we will always beat any other legitimate gold buyer's offer. We have grown to be the largest gold buyer with 15 locations in Southern California for a reason. We have great payouts, great customer service, and most of our locations are open 7 days a week.

I urge you to please visit us again and mention this email. Our highly-trained, professional, and courteous gold buyers will personally give me a call to make sure you are completely satisfied with your offer.

Thanks again for your review and I'd like the opportunity to earn your business once again.