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About the Business
Business owner information
Denise T.
We think everyone deserves shoes they love, both in how they look and feel. That's why we started Comfy Soles, a store where comfort meets fashion. For over a decade, we've offered a huge selection of the latest specialty shoes from brands you love. We also offer an in-store experience that's entirely focused on you. Our expert team will evaluate you with i-Step technology, help you try on the pairs you like, and even give you thoughtful feedback as you walk around in them. Some come to us seeking relief from foot pain. Others come because we can find them the proper fit. But we make sure that everyone who leaves our store walks out satisfied.
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Recommended Reviews
Overall rating
9 reviews
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1 star
- Rachel w.Philadelphia, PA121Nov 16, 2011First to Review
Not only does this store hold many comfortable, stylish shoes ... it has the best staff ever!
I have never walked into a shoe store and had such wonderful service. The staff is knowledgeable, helpful, friendly, and patient --- anything to get you a comfy shoe that fits your needs.
This is a fabulous store!Helpful 6Thanks 0Love this 4Oh no 0 - Maurice C.Brooklyn, NY135123621Nov 10, 2018
Good selection of OSHA non slip work shoes. Friendly and knowledgeable service. Larger selection of comfort shoes more so than similar specialty shoe stores in the area.
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Denise T.
Nov 30, 2018
Thank you so much for the kind words! We strive to have a large selection of comfort shoes and non-slip work shoe options.
- Jane G.Jacksonville, FL05Jun 27, 2018
After driving past this place for decades, I decided to check it out. Shoe shopping for my feet is not fun at all. Well that all changed when I walked in the door. Teresa was more than helpful. She took the time to figure out what shoes were best for my wonky feet. I left there with the most comfortable, best fitting pair of sandals I've ever owned. Comfy Soles is now my favorite place to purchase well made shoes. Check it out, you will not be disappointed.
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Denise T.
Jun 30, 2018
Jane, thank you! We're always happy to work with your preferences to help you find the highest quality and most comfortable shoe. Let us know if we can ever help you out in the future!
Have a lovely day,
From your Comfy Soles Team - Jacksonville N.Jacksonville, FL01Nov 29, 2017
After dealing with several other area shoe stores within the past 3 years my wife and I decided to give Comfy Soles a try.
First, let me say that I usually have a very difficult time finding shoes that fit, being a 4 to 5 E in width , yep, EEEE through EEEEE.
For this search we were looking for lightweight hiking boots. Even LLBean doesn't carry my size! We were greeted by the owner, Denise, who measured my feet. She made several suggestions for both make of boot and style. I checked out the sample boots for tread, weight, height, etc. Of course, my size would have to be ordered. Based on my previous experiences with other shoe stores, I actually expected a wait time of 3 to 4 weeks, especially since it was two days before Thanksgiving that we were ordering the boots. The following Monday we received a call that the boots had arrived!
I tried them on, walked around for quite a bit and was very surprised how well they fit and were also lightweight.
The owner obviously knew her products and knew how to accurately measure a foot, apparently something very few shoe sellers can do.
My wife, who has a "normal" foot size, was also very pleased with her boots which were also recommended by the owner.
We are very pleased with Comfy Soles and will be repeat customers.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Denise T.
Dec 1, 2017
Thank you so much for leaving this amazing review! We're thrilled to hear that the boots fit perfectly. It's always our pleasure to help you find exactly what you're looking for, so we're happy to know that it was a success. We look forward to helping you and your wife with your future shoe needs.
Have a wonderful day,
From your Comfy Soles Team - Alex W.Jacksonville, FL63Feb 15, 2014
THE WORST customer service I have ever experienced. They force you to prepay for shoes that they do not have in stock. If you happen to convince them not to do that then they order at their convenience. When it took 3 weeks to get my shoes, I never got notified of the delay, and when I understand there were weather delays, when I complained about their lack of customer service they literally told me to leave and not to come back, really!!!!! Extremely condescending as well and they will throw in your face that they are a specialty store, and their high prices are proof. I will do as they requested and NEVER COME BACK. Good luck staying in business with that attitude.....
Helpful 0Thanks 0Love this 3Oh no 0Business owner information
Denise T.
Jul 20, 2015
Thank you for your feedback. We take customer service very seriously, and wanted you to know the employee you interacted with is no longer with us.
- A K.Jacksonville Beach, FL4325Apr 23, 2015
great shop to find high quality, doctor recommended shoe inserts - was quickly greeted and within minutes I was walking around the store testing a few different type of inserts. Staff was very knowledgeable and answered all my questions. After deciding, I completed my purchase and was thanked by the staff. Highly recommend paying a visit if looking for knowledgeable and friendly service - will definitely visit again!
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Denise T.
Jul 20, 2015
Thank you for shopping with us and for your feedback!
- Chris R.Jacksonville, FL18May 20, 2015
When this place first opened, they were great. Great service, great sales associates, and if they didn't have what I wanted they could order it for me quickly and at no extra charge. Fast forward a few years and this place has gone way, WAY downhill. The service is terrible... I've been in twice over the past 6 months to look for shoes and the first time, I was told to check back in a couple months. So I did this and the second time I went back in the sales associate who "helped" me was unbelievably rude and acted like I was asking the world of her to order me the shoes I wanted (because they STILL didn't have them in stock). Oh and the best part, if the shoe I wanted didn't fit exactly right or if I wanted to return it, I would be stuck with the bill. When your spending $200+ on shoes you would think you might be able to return them at no charge if there was an issue. Especially when most retail websites allow you to return shoes for free. This past time i went in, none of the great sales associates I've had help me before work there anymore. The products they are carrying seem to be getting cheaper and cheaper. And I've noticed that half of the shoes they carry can be easily found in any department store or shoe store at a mall for cheaper. They no longer carry a good selection of the higher end comfort brands like they used to. All in all, this place used to be great, but it would seem that it has gone way down hill. I would spend my money elsewhere if I were you.
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Denise T.
Aug 22, 2015
Chris, it was really concerning to read this review, as we know that you've been with us in the past. We understand that you may not be comfortable with newer sales associates being here, but please know that all of our staff knows what a big investment shoes are, and we're all prepared and trained to help our guests make the best investment possible.
That being said, we try to respect our return policies as much as possible, and we make sure that all of our guests understand it before they buy products from us. Still, we will speak to our team about your experience -- we appreciate your experience, and we expect to grow and get better, just as we have done in the past.
Best,
Your Comfy Soles Team - Robert H.Atlantic Beach, FL23Jul 30, 2012
I can only echo the previous review. My wife and I were met on a Saturday morning by the owner who greeted us with a firm handshake and a smile that would light up a coal mine at midnight. We told her why we were there and she was sure she would be able to help us. I had the foot problem but my wife saw some shoes that she was interested in seeing or trying. Kathleen measured both of my feet and brought a selection of both everyday shoes and athletic shoes. I had a podiatrist's prescription for one pair of each. I tried on a number of each type and found the correct one with her help. My wife also tried on a pair of shoes that we purchased. The entire experience was the finest customer service that we have had anywhere anytime. I went back to the store a few days later with a few questions that were answered without hesitation. About a week later a took a thank you card and a thank you balloon to the owner and she was very grateful. I highly recommend this store to everyone anywhere.
Helpful 1Thanks 0Love this 2Oh no 0 - Petite S.Jacksonville, FL1472Jan 26, 2012
Call before you drive out if you are wear a small size shoe. I found more choices and had better service at Clarks and the New Balance store. Good selection, lots of sizes... friendly service.
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Denise T.
Aug 5, 2015
We appreciate this feedback, and we definitely understand that it's probably already frustrating to find shoes if you have more petite sized feet. Still, we're always open to ordering your size in any brand, so let us know if there's anything that we can do to help. We know that it has been a while, but we hope that your feet stay comfy!
Yours,
Comfy Soles Team
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