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About the Business
Business owner information
Ryan F.
The Quality Inn hotel is conveniently located off the Cumberland Parkway, adjacent to U.S. Highway 31E. This pet-friendly hotel is minutes from Mammoth Cave National Park, Barren River State Resort Park, the National Corvette Museum and Kentucky Down Under, an Australian themed animal park.Families will enjoy nearby Guntown Mountain theme park, an authentic re-creation of a Wild West town from the days of the frontier. The hotel is also situated in the heart of Glasgow's industrial district and is convenient to many businesses in the area.Free amenities include Wi-Fi, weekday newspaper, local calls, coffee and seasonal outdoor pool.We offer free hot breakfast.Free access to the YMCA fitness center, located about one mile away, is available to hotel guests.Business travelers have access to copy and fax services.All spacious guest rooms include coffee makers, hairdryers, and cable television with premium channels.
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Overall rating
14 reviews
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1 star
- Jan 24, 2024
So in all my reviews in all kinds of places this is my first ever 1 star review. I would highly recommend against staying at this hotel unless you have no other choices. The only positive is the woman at the front desk (new employee) was very nice and polite but the GM and Owner do not care about their customers. The place is in very bad disrepair. Black mold, broken furtinture, holes in walls and doors.
We stayed here because the website said for $25 they allow late checkout which was important for us as we had to saty in town until 4pm.
When we checked in they said we had to ask in morning. So I asked in morning they said they had to check with the GM once they come in after 8:30. 9ish got a call in room was told for $25 I could stay until 4pm. So went down to lobby to pay the fee. Front desk person was very nice but was new so had to call GM to figure out how to charge. Which then the GM decided I could not have a late check out. I spoke to them on speaker phone and explained they had told me I could and the website mentions it. She said since I booked through a travel site I could not stay. What?!
After pushing they said they would ask the owner. Got a call later saying I coulf stay 1 additional hour for $25 but that was it otherwise I would have to pay for a whole day.
They obviously do not care about their hotel by its shape and the GM and Owner obviously do not care about their customer satisfaction.Helpful 1Thanks 0Love this 0Oh no 0 - Michelle M.Mammoth Lakes, CA5021Jul 16, 2022
Don't know what happened to this place it's disgusting. Cigarette butts littered all over walkways and parking lot. Safe I. Room had been pried open. The room to the ice machine was gross trash everywhere. There is dirt and lint I. The corners.
Interesting clientele saw a couple ladies sleeping in their car after a rocking rolling time upstairs late into the night
Internet did not work based on other reviews this place must have changed ownership. I would never stay here again although beds were comfy
Room reeked like smoke. I had to walk to front desk for towels. They requested proof of my room number and name to ensure I was staying g there. Weird why would I ask for towels other than if I was sleeping in my car.
Creepy vibeHelpful 0Thanks 0Love this 1Oh no 0 - Dena H.Salt Lake City, UT01Jul 6, 2023
We stayed at the Glasgow KY location for 4 days. It was such a beautiful location. The swimming pool was delightful. The employees here were so sweet and were ready to get us anything we needed! We highly recommend this location for anyone staying in Glasgow. Thanks ladies for making our stay amazing!!!
Helpful 0Thanks 0Love this 0Oh no 0 - Bernard M.Knoxville, TN882Oct 19, 2017
Room was ok. Room doors open to outside.
Although this motel listed as "all smoke free rooms", my room had a distinct smoke smell.
Staff was nice.Helpful 0Thanks 0Love this 0Oh no 0 - Mackenzie C.Harrison, MI23221Jun 5, 2015
Checked in for one night on our way to Georgia. Walking into the room I noticed a smell. Detergent, soap and cleaner. The room smelled so fresh and so clean, clean. We got a non smoking king and while I can't do any sort of gymnastics routine the room is well laid out. Microwave, mini fridge, coffee pot, TV. Everything you need. The pool isn't huge but looks well maintained. Two story walk up with doors on the outside. A little dated but clean and comfortable. Also I called down to the front desk at about 7:30pm for a pack and play. It along with an extra blanket was delivered quickly and with a smile. Bonus free breakfast! All in all I'd stay here again.
Helpful 0Thanks 0Love this 1Oh no 0 - Jen A.Chicago, IL058Feb 19, 2017
5 stars for a motel. Not comparing this to a resort or a hotel, but a "stay for the night while traveling through/off the freeway motel". Clean rooms, hot showers with incredible waster pressure, decent, if not great, pillows. Super friendly reception staff- both evening check in and morning check out. Free breakfast includes make your own waffles, eggs and sausage, cold cereal, fruit, oatmeal, standard muffins/donuts/breads, peanut butter, jelly, bagels and cream cheese, yogurt and granola....coffee, juice, milk, tea. Convenient and quick way to kick off ones day.
Helpful 0Thanks 0Love this 0Oh no 0 - Amy M.Tompkinsville, KY252Jul 2, 2018
Very dated. Water didn't drain from tub so that was gross. Old smell in the room we were in. Not worth the price. Friendly staff.
Helpful 0Thanks 0Love this 0Oh no 0 - Nikki H.Conehatta, MS34207Nov 19, 2017
This is a great place to stay! The staff is super friendly. The rooms are nice and clean. It's also very quiet. I was able to get some much needed sleep after being on the road for 10 hours. I would definitely stay here again!
Helpful 0Thanks 0Love this 0Oh no 0 - Cody B.Tecumseh, MI142Oct 25, 2017
Nice clean quiet hotel very friendly staff. Decent breakfast. Stayed for a week. Only complaint is no on site laundry facility.
Helpful 0Thanks 0Love this 0Oh no 0 - Mark M.Tequesta, FL269435226Mar 10, 2016
For the price I was honestly expecting alot more. $95 for a standard room, which had a musty smell to it. It does include a microwave, HDTV, and Fridge, but I would consider that standard for almost any hotel in the U.S. Door was somewhat difficult to close, and room HVAC labels were worn out so it was difficult to understand which fan choice to choose. Overall I was not very impressed, although the older short brown haired lady at the front desk made my experience the most pleasurable she could. Was very personable and kind, giving me a discounted price due to arriving late at night. Definitely needs some improvements but not the worst I've been to.
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