Comfort Inn & Suites

This was the worst room that I've ever stayed in. Don't even stay at Comfort Inn & Suites at 5010 Hampstead Blvd Clinton, MS. The room was overpriced for how
Filthy it was. I would give them a 1/2 star but that is being too generous.

This was the worst hotel stay ever in my life. The front desk staff was okay but the rooms were terrible. When I checked into the hotel and received my key and went to my room the door was open and tv on. I have never got my key at a hotel and the door be open with the tv playing. When I questioned the staff they told me something about the housekeeper. I was already running late for a meeting so I put my luggage in the room and left. I told myself that I will deal with this when I return. I got back to the hotel later and grabbed my things and went back to the front desk. The other ladies were gone so I had to explain my situation to the night lady (she was wonderful by the way). She understood why I didn't feel safe sleeping in that room so she called her manager but she didn't answer or call back. So the nice lady found me another room. The room didn't even seem to be bad. However, when I went to hang up my dress in the closet there was an empty E&J VSOP bottle sitting in the corner. This right here tells you that their housekeeping team half a** their jobs. Since I booked with a third party, the manager told me that she couldn't refund me. She did tell me if I signed up with Choice thatI she could give me some points. I stepped to the side to do that and she took down my number. However, today 10/13 makes a whole week since my stay and I have yet to see them
Points. I was not the only customer in that hotel that was having problems. My one Soror sister had to use her shoulder to get her door to open. Another one could never get into her room with her key and another one could not leave her room without closing the door all the way. This hotel need to be remodel and updated ASAP. Because when I tell you that I will never stay at this hotel in Clinton, Mississippi as long as I'm on this earth. This place is a safety hazard to anyone that lodge here. By the way, the one star is because I can't leave zero.

We stayed here on a whim traveling back from North Carolina! The lady at the front desk was the sweetest person! Our room was clean and the room was overall worth it for the price point. The only issue we had was that the juice machine was broken when we went to breakfast and they were out of most breakfast items! I guess the early bird got the worm but overall we had a good experience!

Very nice good beds good service free breakfast was nice definitely recommended for thoose who would like a comfortable nice stay

Start with the positives. Location is decent. It's among a busy business district area, right off the interstate. Check-in was semi-simple although stern (maybe the day staff is more pleasant). The rooms and hotel overall is indeed within the 2.5 star range. The bathroom is somewhat newer and the furniture fixtures are not worn or chipped. Plenty of light in the room and the location is a tad bit away from the major road so noise isn't a big problem.

Negatives - checked all of the boxes!
Found two roaches, or let me say, two found me on a mirror close to the bed area
Bed bugs, yes. Photo proof attached (yes that dot was moving).
Hair in the bed linens
Breakfast was weak (using covid as an excuse of course) but machine coffee and machine juice with a few plastic muffins were available.

Some reviewers would instantly one star a place for bugs/pests alone. I just think the hotel is being lazy. Yes, it's a small town hotel but that doesn't make it an excuse to not exterminate or freaking smile upon arrival.

STOP USING COVID AS AN EXCUSE TO NOT CLEAN ROOMS! This isn't political, it's hygiene.

Apparently, management can attempt to gain entry to a room whenever they'd like. It happened twice on my daughter and son's recent stay at this Comfort Inn. The first attempt was at 11:30 pm on the night of their stay. The second was around midnight. When we called the hotel, they said that if there was issues with payment, ownership has told them to enter the room to see if it is occupied. According to them, this has to happen before the end of someone's shift. Here's the thing, the room phone never rang and nobody tried knocking on the door. They used their card to get into the room. Fortunately, our kids not only locked the door, but utilized the stopper. In addition, there was no issue with the payment. The card was successfully run several nights before their stay. The staff may not have properly checked our kids in, but that is a staff issue and should not allow someone to go into random rooms. Talk about safety issues. When I first heard about this, my mind went toward the worst possible situations (you can imagine what that could entail). When my son submitted a complaint online, they offered 3,000 points toward a stay. Um, really? Upon the second response, they offered 8,000 points. It's not worth it. Avoid this Comfort Inn. Go elsewhere. Oh...and the toilet didn't work either. The kids had to go across the street after waking up in the morning instead of remaining in the room. They didn't complain to the front desk about this and probably should've, but the staff wasn't aware of any issues with the toilet previously. AVOID THIS HOTEL!

Super friendly staff. Beds are comfy and parking isn't an issue. My only reason for not giving it 5 stars is the breakfast area was dirty and the fruit looked horrid. Outside of that I would stay here again for sure

The main thing that sticks out about our stay here was the extraordinarily friendly staff. Everyone we encountered (front desk, cleaning crew in the hallway, etc.) were over-the-top cordial and pleasant to interact with. Also, the owner was here on the day we were; he came to our table, introduced himself, and we had a nice talk.

I wish there were better food options at breakfast, but that's typical of Comfort Inn. It was as good as what I expected.

This place was clean and comfortable. We had a good stay. Easy to access. I rate this five stars for the price we paid.

Room- we had to moved twice. First one had problems with the lock and key card wont work. Front desk had to come up and "fixed it" but it quickly stopped working again. Came up again. He said he "batteries might have to be replace" but he dont know how. Maintenance guys will do it

Second room was fine but the dividing door to the other room where other guests were staying seem to be so thin so we can easily hear the screams and fighting from the kids, and parents yelling. Kids are kids-- I get it... But I wish they had thicker dividing doors!

Our third room was fine. Bed was comfy and sheets were clean. Bathroom was clean

Staff were friendly and polite. The front desk lady said "good morning!" when I came down the next morning for breakfast. During breakfast, boiled eggs ran out and when I informed the lady working the area, she quickly brought out more.

Spa was broke (see picture) but pool was working and had warm water

Fitness center- treadmill broke (see photo). Another review here from months ago mentioned about it too-- they havent fixed it? The elliptical was working great, though

The manager was very rude and disrespectful when I tried to talked to him about reducing my stay and getting a refund. He humiliated me in front of another employee and guests. He was talking over me and asked if I could read. I have never been treated so badly for simply trying to reduce my stay and get a refund. He was dismissive of my concerns at the hotel. Choice Hotels is refusing to hold him accountable. Apparently they allow managers to treat people like that and continue to advertise their brand. Unprofessional and rude! Do not stay here. Run! Save your money and go where you are respected and treated like a human being.
-Had to change rooms due to first room being dirty from blood stain on sheets and shower curtain had stains. Window coverings has holes. Couch was dirty.
-Loud noises outside of the building making it hard to sleep
-Security cameras falling off the building
-Internet is slow and unreliable. I have to use my own hotspot
-Laundry services out and have been out for a while. I was not notified in advance. The manager has yet to repair.
- Grab and go breakfast is disappointing. Jimmy Dean biscuit is handed to you and you are told to heat it in the microwave for 1 minute. It's the same thing everyday: sausage egg and cheese or cheese and egg frozen biscuit handed to you.
-Manager humiliated me and was talking over me

I should have read the reviews before coming. I would not have booked here. Don't waste your time or money.
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