College Muscle Movers
Highlights from the Business
Locally owned & operated
Certified professionals
Offers customized solutions
Free estimates
On-time guaranteed
LGBTQ friendly
Photos & videos
Services Offered
Verified by Business
Review Highlights
“Maurice T and Billy H were my movers on May 4 and they were punctual, professional, and efficient!” in 9 reviews
“And after the pod was transported from Minneapolis all the way to California, almost everything stayed where it was.” in 9 reviews
“Highly recommend, these young men work hard and are so respectful.” in 5 reviews
About the Business
Business owner information
Cameron C.
We work hard to offer quality moving and packing services in the Minneapolis and St. Paul metro areas with a focus on customer experience and professional development of our Muscle Movers. We keep things inexpensive by being as efficient as possible, while also treating your items with care. We Offer: Residential Packing & Moving Services Commercial Packing & Moving Services Overnight Storage Long Term Storage Packing Supplies & Moving Boxes
Location & Hours
Amenities and More
Ask the Community
Q:
Will College Muscle Movers load my UHaul Only, and charge just for that? I will drive myself to my new destination out of state.
A:
While we do offer labor-only services they are at the same rate as our truck services.
Morgan A., Business Manager5 years ago
Recommended Reviews
Overall rating
210 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Kari L.Minneapolis, MN10731May 22, 2009First to Review
I have now used College Muscle Movers twice and have been very happy with them both times.
Movers were super fast and careful. They were also very reasonably priced- both times they quoted me higher than I ended up paying.
My second move had to be re-scheduled 4 times because I had closing problems. They were happy to accommodate a schedule change without any added fees. They couldn't have done anything to make me happier with their services.
HIGHLY recommended!Helpful 8Thanks 0Love this 4Oh no 0 - Jacqueline M.MN, MN01Mar 18, 2024
It has been such a pleasure to work with College Muscle Movers on 3 occasions. Managing a move has many parts, but great partners in moving and restaging is key to making it less stressful. Caleb and Charlie were professional, timely, courteous and worked hard to make our move as seamless as possible. No fuss. Can't say enough about the positive experience. Thank you. Until our next move!
Helpful 0Thanks 0Love this 0Oh no 0 - Brookie B.Highland, Saint Paul, MN057Jul 14, 2023
Update: Ok... the response is a JOKE. I know everyone is human, but they didn't even act like that cared about my things or the problems they caused. The photos speak for themselves. Do not be fooled by the response. Guy is a liar and anyone that would scam an 85 year old couple should not be trusted. No ethics. Just a bully and disrespectful.
If I could do less than 1 star I would. Very unprofessional and rude and disrespectful . Took them 8 hours to do a job they estimated would take 3 hours and charged me for that which we paid them for. The truck they brought was too small because they didn't come out and look at what we had before hand. So to avoid taking two trips our furniture was shoved into this small truck. They cracked a dining chair in half literally, scratched my very expensive hutch, and my white sofa wasn't even wrapped and now it has black marks all over it.
And the insurance policy they sold us covers none of the items but why would they tell me that. It was useless. Just a JOKE.
They went in my fridge looking for water which was beyond invasive and just strange.
Manager doesn't want to listen to the paying customer and cuts you off mid sentence to recite his speech that's written for him. So rude and frankly a bully.
They don't care at all. Beware don't use them if you want an easy and seamless move. Moving is stressful enough as it is and they make it worse.Helpful 4Thanks 0Love this 0Oh no 2Business owner information
Morgan A.
Jul 14, 2023
This service had more inventory than represented and signed for during the estimate process, which the customer signed acknowledgement of when our crew noticed the discrepancy, which is why a smaller truck was assigned to it when a larger truck could have been. We do offer free, in home estimates for all customers who request it but many decline it. We are clear that our services are hourly in nature because the amount of time required for a move is dependent on the overall inventory, unique locations, weather/seasonality, parking locations, etc. that we largely do not have control over.
The "insurance policy" referenced is called Valuation Coverage in the Moving & Storage industry and every moving company is regulated to offer a minimum value coverage that is very clearly communicated by us, our regulators and every moving company to not be a wise decision. Moving companies only partner in the risk when consumers choose to move their items and we all provide different levels of coverage based on the risk profile desired by the customer because the risk of damage exists no matter who moves the items: friends & family, us or another moving company. We do communicate our options very clearly with visual aids, and customer's initial and sign their selection.
In this case, the reviewer is the daughter of the individuals we moved and she arrived to the unload putting strong pressure on the moving team, enough that the team said that it impacted/slowed the service down. She had no part in reviewing the paperwork and selections that were made, nor a part of the estimation process where inventory was under-reported. Our movers work hard for our customers but we are also human and cannot fit a square peg into a round hole. - Nicole F.Minneapolis, MN01Jul 7, 2023
Everything went so smoothly as far as scheduling, and I feel like College Muscle Movers has a flexible reschedule policy in case something comes up. I appreciated that as the deposit is pretty hefty.
The crew that helped us move was FANTASTIC. I can't believe how professional and hard working these young men were. They worked their absolute butts off and we would not have been able to move without them. Very minimal damage to a couple items, but that's expected when moving and there likely would have been even more damage had we moved the items ourselves. Overall we had a great experience and would recommend College Muscle Movers to everyone!Helpful 0Thanks 0Love this 0Oh no 0 - Tanuki H.Twin Cities, MN51528Dec 24, 2022
Scheduled a cross-country move with them and it was difficult every step of the way. College Muscle Movers staff dropped a box in front of me and broke items, then broke a table in front of me. I do not know what happened when I wasn't looking. They only sent 1 man to move a 2-story, 3-bedroom, 2-bath house. The other person placed stickers on each box/item and wrote each item down on pieces of paper. It was the least efficient process that can exist. They do not have software to aid this process nor do they have tracking or any other way to be accountable or even accurate with your items.
They contract with National Van Lines who was 3 weeks late with my shipment, could never tell me where the truck was (not once), and ended up sub-contracting at least 2 or 3 other moving companies. It was never communicated that all of my possessions would exchange hands in multiple states with multiple companies.
My items arrived damaged, from a butcher block island, to lamp shades, to glasses within the boxes. Everything that could be damaged seemed to be.
I worked with Jason as a moving consultant who was misinformed, provided conflicting information from Natl Van Lines, and did not educate on the process.
Cam/Cammy and a mover came over. Cam painstakingly placed stickers on each box while one man moved 98% of all items in my house. This is, in effect, only sending one person out to move a house full of items. Terribly inefficient. And again, the man doing all of the literal heavy lifting dropped a box in front of me with glass items in it, and dropped a table and broke a part of it. The other moving companies managed to damage just about everything else. Awful.
Highly disappointing and discouraging experience.Helpful 5Thanks 0Love this 0Oh no 0Business owner information
Morgan A.
Dec 24, 2022
We do not have any customer registered under this name. The details specified also do not line up with any moves we've conducted as we've not had anything 3 weeks delayed, any claims filed in a long time and we would not send out a single person team, we never dispatch a single person. Please be aware that this review may be intentionally attempting to sabotage our reputation and Yelp rating. We have sent them a private message to see if we can locate their shipment in our records under another name. We work hard for all of our customers and have only had successful shipments with National Van Lines.
- Kim R.Minneapolis, MN13Jul 12, 2023
We use services from College Muscle Movers and KeepsakePackaging services. Jason did a wonderful job of coordinating the teams and keeping us informed. Everyone, Grace, Ruth, TyReese And Alex were very professional, friendly and efficient. Would definitely recommend their services.
Helpful 0Thanks 0Love this 0Oh no 0 - Dave H.Minneapolis, MN481061Jun 2, 2023
Super nice crew, and Im happy to help students, but: Ive used them twice successfully and once very unsuccessfully. They packed a pod for a move and were slow and careless. A very expensive furniture piece was left unwrapped and padded and got a huge scratch in it when they carelessly chucked it loose into a container with a metal object. They also dropped and broke a glass TV stand. The contents were very loose, items slid despite them asking me for tons of ratchet straps which they then chose not to use. I'm not sure who is training them but I could have picked any three random people off the street and they likely would have done a better job. Their review says that they don't take claims & aren't responsible for loading containers, fine ... but the work was still careless - despite me providing all the blankets, straps, etc that they asked fo And it's simply not true that containers don't have tie downs. The brand I selected includes lashing points throughout the container. I bought 12 straps and they used 4. I bought extra blankets throughout the day as they needed them and they still managed to scratch & break stuff.
Helpful 5Thanks 0Love this 0Oh no 1Business owner information
Morgan A.
Jun 6, 2023
We are sorry to hear that there was damage during the transportation of Dave's items. Our team's highest priority and goal is to protect our customer's items to the best of our ability. PODs are a higher risk choice for transporting items across the country as they have unique limitations compared to other choices.
Dave initialed and signed the following statement as a part of reserving our services: "Customer is aware that they will need to provide their own moving blankets/pads along with straps. CMM does have some pads available for purchase as well. Customer is also aware of some of the challenges with portable storage containers and that items may shift during transit. CMM asks that the customer is involved in the loading process to confirm they are happy with how it is being loaded".
PODS do not provide good tie down points and it is something that we do warn customers about, which is why we were not able to fully use the ratchet straps provided. Our crew certainly did not carelessly chuck anything into the POD, but contents are prone to shift when using this method of transportation because of the handling of the POD which is why we ask our customers who choose this method of transportation to be active participants to ensure they are satisfied with how their belongings are loaded. - Tessa K.North Saint Paul, MN025Oct 26, 2022
Never and I mean NEVER use College Muscle Movers for ANY of your services! They broke my $800 dining room table and my $500 coffee table and are refusing to pay for any damages, even though I had insurance to protect my belongings! One mover pooped in my bathroom and left stain all over the toilet seat and stains inside the toilet. I had an appointment with them today to look at the damages they caused, they never showed up and they never even called to tell me they weren't coming. Now they are saying they can't help me any further because I was cussing. The level of disrespect I feel right now is unbelievable! Absolutely sick to my stomach.
Update: Dan (the service manager) told me that the movers swore up and down that they were both carrying the dining room table at each end and that they were properly carrying the table and that it was not their fault that the table broke. Unfortunately for them, I have video footage proving this was a lie. Attached are screenshots of how they were REALLY carrying the table. You tell me if this is how you properly carry a table and tell me if you see two movers carrying each end of the table legs.
Dan told me to make a claim but that the claim would go back to him and he will deny it.
This company will lie through their teeth about how they broke your furniture and will gaslight you and make you feel like you were in the wrong if they break something.
Update to Morgan's response: as you can see, all this company does is gaslight you. Thank you, Morgan, for proving my point on why this company is the worst company to hire.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Morgan A.
Nov 11, 2022
Both the bed and the coffee table broke not due to mis-handling but because of the particle board construction. Both items had fasteners and laminate pop while we were carrying them and our policies, as well as most moving companies policies, have a damage waiver exception for this type of furniture when it breaks in this way. Particle board furniture is efficient and budget friendly, but is also very weak and even with the most proper handling can break easily.
Our movers are human and also do need to use the bathroom. It is regretful that the bowl was left dirtied, but equally unsure of the expectation of when nature calls, if a toilet brush was not available and the movers trying to balance the efficiency of the move for the customer. These facts seem to be attempting to shame a normal bodily function. We certainly wish that our mover's could have a bowel movement that is to our customer's satisfaction, but really not sure where to go with this one...
At the end of the day, when our team tried to discuss the issues with the customer, her level of aggression, word choice and behavior was not conduct that we were willing to engage with. We are certainly here to work towards positive customer service outcomes, however there is a limit of what we expect our staff to tolerate and this customer violated that boundary on several levels and in multiple interactions. - Lois F.Osceola, WI01Dec 1, 2023
Professional from start to finish! Two polite and motivated guys wrapped my furniture and loaded everything up with care. Placed each item in the appropriate space in my new home, ensuring everything made it without damage. I would not hesitate to use College Muscle Movers again.
Helpful 0Thanks 0Love this 0Oh no 0 - 2933726Dec 6, 2021
I used College Muscle Movers in 2019, had an amazing experience. When I moved in 2021 I requested a quote to find they TRIPLED prices lol! Like I get it, inflation is alive an real but tripling your prices.. pass
Edited to include:
Regarding the business owners response. Instead of acknowledging a customers try and honest review of their pricing, they've chose to label this review as "designed to cast false allegations" LOLHelpful 3Thanks 0Love this 0Oh no 0Business owner information
Cameron C.
Dec 6, 2021
Our hourly rates have remained very consistent over the past several years. If this is a legitimate review, the only rationale we can provide is that the details of her service needs changed significantly and so the amount of time we estimated for her project increased.
We have searched our records for this reviewer's name and the only potential match has an invoice from 2018 that was billed exactly the same hourly rate that we are offering today. This review could potentially be designed to cast false allegations based on the information we have. - Molly M.Saint Louis Park, MN1511May 22, 2023Updated review
We had such a positive experience with CMM and will definitely use them again! The movers were so friendly, efficient and accommodating. Highly recommend!
Helpful 0Thanks 0Love this 0Oh no 0May 16, 2023Previous reviewWe had such a positive experience with CMM and will definitely use them again! The movers were so friendly, efficient and accommodating. Highly recommend!