Cohen's Fashion Optical

The eye exam was good and the doctor was friendly. We had a fun conversation and the exam was thorough and pleasant. He asked if I have considered contact lenses and I told him that I don't mind my glasses and he insisted that I should try them out. However when I got to the front desk they wanted to charge me for the eye exam for contact lenses. Why wouldn't the doctor say that it would be extra especially when I was adamant that I did not mind wearing glasses? Then the woman tells me that it's fine, she won't charge me. Cool.

She shows me frames that are not covered by my insurance. The frames were $400 something but with my insurance it would come out to $200 something. I tell her that I don't want to pay that much for frames so she asks a man sitting at a desk if they can do the frames for $100. He says sure. Normally, I'd be happy about this but it seems a little weird considering the frames were originally $400 something. If I would've said yes the first time they would've charged me way more but because I kept saying no, they kept dropping the price. Felt wrong considering this cohens is in a low income neighborhood. I was annoyed and just told her to show me the free options because I refused to give them any more money than I believe they deserved.

They should be more upfront about their services, what is and isn't covered by your insurance, and just put the accurate prices of the frames.

Otherwise everyone was pretty friendly and helpful.

I scheduled an eye exam primarily because I needed it for the DMV and without insurance, it costs around $60, which is a reasonable price. I went in for my appointment, the ladies in the front desk were super nice and the doctor who did my vision test was very friendly as well. I didn't necessarily need glasses but I thought it couldn't be that expensive so I humored the staff who sold the frames. Of course, they immediately picked out the designer glasses and I understand they are trying to make a sale but it was too obvious that they really only cared about that. They had a promotion wherein if you buy 1 pair of glasses, you get 50% off the 2nd one and one of the salesperson came up to me, "crunched up" some numbers and said if I bought 2 pairs today, I'll be paying 150 dollars less than the total price but the total still came up to be at about 1.2k. Practically speaking, who would spend that much on glasses? She acted as though she was doing me a favor but seriously, I was originally only going to pay $60. Make it make sense. It's upsetting when people in healthcare want to milk people of money. It shows a lack of compassion. I ended up buying 1 pair of glasses because the guy who was originally helping me was really nice. But still, I wouldn't really go back there, especially if you have a hard time saying no to people. They are extremely good at buttering you up. Just know, you can always opt out in buying glasses in the store and just taking the prescription and buying cheaper glasses online. Overall, would recommend the doctor in this location and the environment is welcoming but don't let them talk you into buying glasses more than $100.

Update: I emailed the customer service representative of the place since she asked me to contact her, it has been 1 week with no reply. Them replying back to bad Yelp reviews is a lame attempt to pretend they care.


Horrible experience here: first, I changed my appointment and I called 2 days before to confirm it and they had no records of my appointment. They were able to squeeze me in but then requested both of my insurances, I told them only my union insurance covers vision benefits. They want to charge my medical insurance for the eye exam and my union for the glasses. I know their claim will be denied since other opticals have tried this but they didn't listen. I got my glasses done and they came back crooked.

I went to Cohens a few years ago and had a great experience. I saw the doctor who recommended I get glasses (first time I've been told that in my life) and the manager Isabelle helped me pick out my first pair. I left incredibly happy and found the experience positive. Fast forward to December 2021... it's time for a new eye exam and I opted to see a new optician closer to my work in Manhattan. After finishing the exam, she said "can I ask why you wear glasses?" I explained that I wear glasses because I was told I needed them and she looked puzzled and said "you really don't. You have basically 20/20 vision". I challenged back that at least the blue light lenses I'd paid extra for must help with computer work and she replied "maybe so, but the prescription you have isn't conducive to computer work."

So Cohens sold me glasses I didn't need. And then sold me blue lenses, even though the glasses weren't meant to be worn for computer work (where I'd have the blue light exposure).

Adding to my annoyance with Cohen, about a week after my recent eye appointment, the arm of one of my glasses came loose and detached from the frame. I took them to Cohens to see if they could fix it given that's where I'd purchased them (I had all the pins and pieces so I figured it was possible). Two different people (Isabelle being one of them) looked at the glasses and told me they couldn't be fixed and I'd have to replace them; providing a lengthy explanation as to why. I took the glasses the next day to my new optimists office in Manhattan and the guy behind the counter was like "that's easy", fixed them in less than 3 minutes, and didn't charge me anything.

Cohens are obviously crooks who do not have the patient's best interest in mind. They're just trying to make money under the guise of healthcare.

I would give this place 5 stars because of the best and better improvements in this glasses store. Store is clean, well lit and everyone seems attentive. Didn't wait that long to take my annual eye exam with my mom and sister. The eye doctor, Dr. Kim seems to be in such a hurry to check for my eyes and it was quite straightforward to do the procedure. He definitely seems a lot nicer than before that he has a really good sense of humor, made me laugh during the procedure of which is better and not harsh at all to read some of the letters of what I can/can't see. Whenever I can't see, he let me try again and see it carefully without being critical. Also, he was very knowledgeable, helpful and patient with my sister today to try to get new contact lenses and prescription. I would definitely come back again next year to see the improvements in the store! :)

Crawling with wannabe sales women with an attitude. I walked in and faced a rude chubby lady's hand palm telling me to wait. I stood there and finally I was asked what was my business. It went down hill from there so i will stop reviewing before i write something I will regret later.
I can only say they have a long way to go before they are able to spell common sense and common courtesy courtesy.

The staff are kinda rude.... Did a walk in for an eye exam, and no one greeted me. Had to stand there waiting for at least five minutes while they ignored me and unboxed glasses before I asked someone for help. Once they called me in for the exam, I knew I would be late for work if I stayed any longer so I told the optometrist if I could reschedule for tomorrow or something and he said sure but seemed irritated. We both come out of the room and the lady that helped me asked about it, and he said, "NOTHING." Damn, sorry I have to reschedule, but I still have to go back anyways since I filled out the forms

Worst experience ever in my life!! I never leave bad reviews, but this experience needs to be stated out LOUD and CLEAR. So, it was when I went back to collect my eyeglasses after 2 weeks of eye exam. I was the only one standing there waiting for the lady(who seems like a manager/acts like an owner) to ask me to come forward. There was another girl assisting her. She saw me as well while she was answering the phone. They both eventually saw me standing there, while my husband was running in and out taking care of our 2 year old. 10 minutes past, no hi and hello. I didn't mind at all as it seems like they both were busy doing something. Then a guy came in, and within minutes, a girl called him and ask him how can she help him? Was I invisible these whole time??? I told the man I was here on line before him, and asked the girl working there, "Didn't you saw me waiting here the whole time for someone to help me out?" She replied, "I didn't saw you." I told her, there was no way she didn't saw me standing near the front desk!! The lady/manager shouted, "IT'S NO BIG DEAL, we will help you both" but started assisting the guy. I didn't assumed anything at this point, but kept on saying "Unbelievable! Why no one is helping me out?" No response! Well, it didn't END THERE!! She told the girl to go grab his glasses. Then I heard the lady asking an assistant girl, "Whose this?" (The girl had two spray lens cleaner) Assistant told her one is for me. The lady took the both and put it in that guy's stuffs and apologized to him nicely saying "sorry and have a nice day." He was done within few minutes of walking in! Then she went to do her own thing. Didn't said a word to me.
Ultimately, that girl gave me my eyeglasses. Just glasses. Oh If I am not wrong, you get COHEN's lens spray cleaners along with your eyeglasses! Correct me if I am wrong here. Overall, I have no words for her rude behavior. Honestly, I am a very shy person and I don't get in argument and I always let things slide by. However, I was speechless and still can't fathom the event that occurred. I don't know what to call this kind of a behavior but a COMPLETE DISCRIMINATION. I didn't felt this low of a person my entire life. Thus, I ended up with tears and while exiting I asked, "Is it because I didn't bought any designer glasses and that guy bought it? Why??" I want to know why I was treated that way?
I would like the business owner or COHEN's representatives to speak with her regarding this incident. She is basically ruining the whole COHEN's long term reputation by treating customers in unethical way! VERY RUDE.

i went here because it was the closest to my residence from the list that my insurance covered. Thinking my insurance will cover the cost: reimbursed amount was 9$ and they guided me to purchase a designer frame.

The staff are usually well aware of insurances. They should guide the patient to what their insurance have for them and then ask if they're interested in purchasing a designer frame instead.

The girl did not help me pick the right size either. Sorry but we take off our glasses from our faces to try new frames basically blindly, however they only care about their commissions. I also mentioned to her to please show me glasses that will be right for my small face. She shrugged her shoulders. I ended up paying 400+ for the frames out of my pocket and the glasses were huge for my face. i will never go back there.

If you can't help someone, please don't make it their worst experience.

When I consistently get headaches, it's for one of two possible reasons. Already aware of my need to keep my annual eye exam, I am happy to report:
For the second year in a row, this location's awesome team proved to me why I am a repeat customer!
When I asked the young lady who assisted me if I could speak to the store's Manager, she told me she is the Store's Manager. I then told "Niurka" that I had to compliment her and her team's EXCELLENCE!
They are THAT EXCELLENT!
Most importantly, I CAN SEE CLEARLY AGAIN!

Maurice Clayton - Jackson Heights Resident