Cityside Subaru

Acabamos de comprar un Subaru del año 2016 pero estaba en excelentes condiciones. La transacción fue rapida y ellos fueron muy flexibles a nuestras peticiones. Si hablan español, pregunten por el agente de ventas Fabio Corredor. 100% recomendado!

I strongly recommend this place. Good customer service and Subarus are excellent cars.

After texting with someone in service about getting a much needed oil change, I spent an hour driving out to the dealership. When I got there they told me they stopped at noon. There is no option to make an appointment. Monday-Friday isn't an option. It's the closest Subaru dealership near me and I usually only trust my car with dealerships but I won't be back. I was also looking to trade in my car, but I don't work with businesses that don't have consideration for customers.

Won't be coming back to this place.

Called a few weeks in advance to schedule an appointment for an EVAP canister, explained the issue in detail, and even told him I'm pretty sure I know that's what it is. The guy over the phone said 3-5 hours tops. It was put in as a check engine light assessment, which wasn't entirely true, but it sure.

I left my car for 7 am as scheduled. Didn't hear anything back for 5 hours which seemed off, called back to ask the status of the car, only to find out that they haven't even looked at it yet.

The reason: Because I didn't stay in the building for the entire day, I've been immediately removed from the priority list and my car was now scheduled to be repaired last and done by 5:00 pm when they close up shop. They even hilariously told me it has to do with being busy.

Point of reference, I was this FIRST PERSON there. I arrived at 6:50 am. 10 mins clear of the next person showing up. This was never once communicated to me as a rule when I called to set up the appointment, when they emailed me about it, when they called to confirm it 3 days prior, and when I went to drop the car off.

I've been going to dealerships, repair shops, etc. For just shy of 20 years on 5-6 different brands of car, and never has a place doing this. The point of making a scheduled appointment is that you are the one in a priority queue.

Now that I know this, this will be my last trip to the city side. It completely negates the point of making an appointment, and unfair to people to have other jobs and other appointments throughout the day, and to expect your customers to adhere to this, to get punished, is bad business.

In the end, I was forced to pick up my car getting no repairs done because I couldn't miss my other appointments. Still had to pay $145 for them to tell me my heat shield was old, tell me I had a loose Pipe connector for the check engine, and for them to offer me a bunch of extra recommended repairs which 80% were done less than 3 months prior.

absolute horrid customer service. asked for help with a MAF sensor, I had the part, and tools just needed a techs assistance, I get they were busy but we live 4.5 hours away and there was no sense of urgency or advice on what to do besides leaving the car there until Tuesday which was impossible. Shoutout to the service manager for actually trying to help a Little bit, other then that, highly dissatisfied.

So, brought my '22 Impreza for the routine service. After i picked it up, the next thing I did was to go to McDonalds. Is I pulled down the window and started approaching the drive-through window, I heard this "clanking" noise coming from the rear driver wheel. Didn't think much of it, i thought I was imagining things.
The next morning, going into work, i heard the noise again. So, I parked and I checked the wheel, and I realized then that the wheel cover/hubcap was loose, and that the way it was being secured to the wheel was by a little plastic zip-tie.
Ever since I reported my find, they asked me to bring it back to have it fixed. Now, I think a couple things might have happened:
Whoever broke it, decided not to say anything and just put the zip-tie in the hopes that I wouldn't notice it. Shady practice, shady employers, not reliable;

Or maybe, he did notice, reported it to the super visor and the sup said: "not a big deal, just put a zip-tie on it. Nobody ever checks for that..."

Whichever scenario happened, the fact that the material was damaged and not fixed on the spot and the job was released consciously knowing that the part had been damaged, I will not be bringing my car to that place never again. I'm just going to take the "L" on this one.

I am glad about the excellent service I have received from the service department. Matt is very helpful and I have been working with him for a long time.

I need to take my own advice when I write these reviews! I went to the express service for an oil change. I know my reviews before weren't great with them but they are the closest to me so I came back out of convenience. Their oil change service also increased by $10 totaling to $72.05.

Never again.

They never bothered to replace my tire air caps when they took them off for the 360 inspection. They also will not take accountability that they failed to put them back on all four tires. So now I have to pay to replace them rather than the mechanics do the job correctly in the first place or at least admitting their mistake. Terrible terrible place to service your vehicle.

My 2017 Outback had an AC block in the summer. Unfortunately we left it a long time, and water leaked into the car, under the passenger side. Still not really a problem. But there was too much, and it damaged the car amplifier, which needed to be replaced. That's where my story starts.

Cityside subaru drained the water, and fixed the blocked AC. All good. They said they couldn't deal with the amplifier that day (July 2022). So I booked a later appointment. In the meantime, I had the car detailed to get the water smell out, and the detailers confirmed that the amplifier was broken. So I called ahead to the Subaru dealership to get the amp ordered in August 2022. I arrived at the dealership at 7am, and they had not ordered the amplifier. I was going away for a few weeks, so we had to schedule for late October 2022. I arrived in late Oct 2022, and they again didn't have the amplifier: they had sent it back. (What?? who does that?) So I reordered for Nov 14 2022. I arrived there that morning and they said that the amplifier was damaged and was on back order. I would need to wait until it arrived in stock again.

I feel like this is a third world country business. Why can't they call if they don't have the part? It would save them and me time and frustration.

Wow.
I brought my Subaru here in March, 2021 to get it assessed, as I'd just purchased it pre-owned; they gave it the all-clear. Found no issues.

I'm back today in October, 2021 as my horn has been going off randomly, when my car is running or off.
At drop-off, "Mitchell" is all sweetness and light, even asking if I have a lift home. Aww.

After they assess, he tells me over the phone that my "horn switch" is broken, & that the only way to fix it is to replace my air-bag assembly, which is not broken. For $1,000. But! They'll factor in the $135 for the diagnosis if I get the work done there! Yay! Oh & they can do it three days from now at the earliest.
So I say, no thanks, I'll pick my car up now. He seems unprepared for that answer, & says he'll let me know when I can get my car.
When I arrive, the written estimate says, "technician found horn switch broken and part of airbag assembly recommend replace airbag assembly and reprogram."
My passenger-side airbag light has been set to "Off" since I bought the car, & I have never found a way to adjust it, so now, I'm concerned. IS there something wrong with my airbag? I go inside to ask for clarification.
Mitchell ignores me until his colleague points out that I'm there waiting. Then, when I ask, he just reads what's on the quote aloud to me, as though I can't, or haven't, read it myself.
I point out that he'd said there was nothing wrong with my airbag on the phone, but this quote says this "broken and part of airbag..." bit and he hadn't mentioned that, and he epically rolls his eyes, sighs like some tween in a film and re-reads the line of the quote while pointing at each word and talk-ing ex-tra sloooooowww.... I just say, I just wanted clarification, and leave.
I paid $135 to have the issue with my car diagnosed. Plus the cost of two Uber rides. Mitchell's poor grammar is not my problem; have someone else type the quote for you if you struggle to communicate & are going to throw a tantrum when a customer asks for clarity.
Won't be spending another dime at CitySide Subaru!

If you want to pay FIVE THOUSAND DOLLARS OVER MSRP, call these guys. Rip off! Don't waste your time.