Cincinnati Window Design

Made online inquiry and subsequently received an email asking for window measurements, which I sent. They never responded. Nothing. Nada. If they couldn't quote the job, they could've at least responded with the reason. Very unprofessional.

The windows are nice and really easy to open and close but the customer service and actual installation work was pretty horrible. The work had to be rescheduled multiple times - weather I understand but twice was because they didn't have a ladder (originally said they wouldn't need) that would reach. Then when it came to the final window, which had been sitting in my condo for two weeks, turns out it was the wrong size. So it had to be reordered which took several more weeks.

The worst part though is the caulking all around the windows is lumpy and uneven and just doesn't look nice to look at (pictures attached). They also forgot to install two hole caps (which they say don't matter) and despite numerous emails over the past month have failed to drop them off.

TLDR: Windows are nice, but wouldn't recommend because customer service was so poor.

I went through a couple of companies looking for a local window replacement company. Spent 3 hrs total having presentations in my home. David was the last guy I had arranged to talk with about his windows. I had explained to David what I wanted and he kept the presentation short and sweet since I've been through this many times. He answered all my questions. He measured my windows and gave the quote. He didn't bully me into buying anything. I had one company bully me into buying way over priced windows. I was able to cancel after I jumped through hurdles. David was no nonsense. He also offers a financing company if needed.
Once the windows came in we found that I made a mistake but David said No problem. I'll take care of it! He was very easy to work with. I would recommend him to anyone. The prices are very responsible!

Quick update over two years later: the windows have preformed perfectly through two winters now and have saved us a ton of money in energy costs, winter and summer. I'm so glad to have found David and CWD.

David and his guys were professional and efficient. The windows are so beautiful and easy to use. Our old windows were original to the condo and you could hear everything outside but theses are AMAZING!! I am very satisfied and would recommend them to anyone looking to buy windows.

We had two sets of patio doors replaced with this company. Overall, I was really happy with the service and the quality of the product. David was very personal and responsive. He kept us up to speed throughout the entire process. The doors where delivered sooner than expected, and the installation crew did a fast, thorough job. The price was competitive and very fair. I would use this company again.