Carsmetics

We have used this location twice and from start to finish the service has been excellent. this time we had some damage to the lining underneath the car and in the wheel well that needed to be replaced. Tony was super friendly, professional, knowledgable, and jumped up to assess the car right away. I had an invoice within 10 minutes of walking in and parts were ordered same day. I had to pay for the parts up front, which seems perfectly reasonable.

When I brought the car in for the repairs 3 days later, I had to wait while they worked on it, so they stared on my car right away. The waiting area is decent with amenities of water, Keurig coffee, and wifi, so I was able to do some work while I waited. They were fast and I was completely satisfied with the installation. Tony pointed out another potential issue that wasn't critical to fix right now, but we needed to be aware of it. I so appreciated that he wasn't try to upsell any more work, but just wanted to alert me to a possible concern. This is the kind of service that one hopes they do not need, but it's comforting that they are here and I would definitely return if I required their services again.

Hmm I was very hopeful in the beginning then I became instantly disappointed when my time was infringed upon. I got a decent quote for the under car cover and was told I only needed the one piece. I took it back the next day for the work to be done. I received a call saying that I needed the additional 2 pieces that I told them I needed initially. I was quoted a price and said I'd take my car back again when those piece arrive. Each time I've had to call to ask if the pieces were in. So I took it in and at the end was quoted a different much higher price. Had that been the case I would have gotten it done at the dealership. Anyway, I paid the price I was originally quoted with great disappointment in the service I received. I must say, Tony handled the mix ups with his staff very well. I was impressed with his level of professionism.

Really disappointed in my service here. They returned my car not even correctly fixed. When I told them it was not done correctly they said it was a crappy part and they couldn't fix it. Paint color doesn't even match and looks like whiteout. Took my money and didn't even fix my car correctly. My bumper is still sticking out and not correctly installed.

Tesla owners in Tampa are at a big disadvantage when it comes to body/paint work. There are only two authorized body shops with a two month wait and a week or two in the shop. Then there's the price.

I checked several local shops because I only had a minor paint repair, no parts or body work needed. Many of them don't want to touch a Tesla; complaining about paint matching, since Tesla has so many variations on a given paint code. Carsmetics was an entirely different story. They are backed by the major national coatings manufacturer, Axalta.

The biggest advantages they have are the technology and access to pigments for color matching and rapid turnaround. The Brandon store manager Dominic is super customer-focused and managed to keep a professional demeanor even when swamped by customers. The estimating process was quick and I had a reasonable quote within minutes.

Scheduling was also quick; within three days after getting the estimate. The work was also completed very quickly, two full days after dropping it off. The paint job is flawless. Perfect color match, no overspray, mirror finish, totally undetectable that work had been done. Amazing.

The excellent warranty is also backed by Axalta. So if the honeymoon ever ends, I at least have peace of mind that the warranty won't outlast the lifetime of the company.

Excellent work, perfect paint match, and a timely turn-a-round time. Busy shop in a central location. Professional and punctual communication. Highly recommended without reservation.

All I have to say is it took a month to get my car back for a fender bender. Zero communication on their part and just nothing but rude when I did get through... got it back and it's not even the right color?? I'll never go back.

Brought a Mercedes in for 3 spots on bumper to touch up and clear coat bumper. They did a fine job of that but was extremely disappointed that they returned my car to me with black grease smudges all over bottom of my driver door and tons of shell dust or dirt on my floor.
Definitely not a total experience that left me in positive opinion.

Truly a great place to fix your car someone backed into my 03 Volvo S60 on the back drivers side door. Took it to carsmetics and not only was the price good and the time great they also got me a rental at no cost. When I picked up my car the door looked brand new they had washed my car and I'm pretty sure the put transmission fluid in my car cause when I dropped it off it was jumping now it drives super smooth. John was a great help with my estimations and I talk to a woman at one point never met her but she was the one who got me a rental. Thank u carsmetics truly greatful.

I brought my step daughter's car to this location to get fixed. Someone backed into her back bumper. Carsmetics told me they can fix it it one day. Sure enough, they fixed it in one day! The bumper looks great. They did an amazing job. More importantly, Dominic and another gentleman that works in the front with him were extremely polite and professional. They made this whole process very easy for me and my step daughter and answered all our questions. I highly recommend Carsmetics! Thank you all for everything.

I stopped in at Carsmetics to see about getting the trim replaced over my right rear wheel. I had been to two Mazda dealerships trying to get it fixed while it was under warranty, but the job proved to be too much for them. Then the warranty expired.

Last week, I went to Tyrone Mazda and they would not fix the trim because it was out of warranty. It didn't matter to them that they failed to fix the trim while it was under warranty, and this was a continuation of the same problem, they still wanted $170 to fix it. Screw that! On to plan B.

I arrived at Carsmetics and was seen promptly by Matt. He came out and looked at the problem and took off the old trim to examine the issue further. He said if I bring him the new trim, he would replace it.......without charge.

I went to two auto parts stores, neither of them carried the part and neither could order it. I had to swallow my pride and go to a Mazda dealership in Brandon. I paid $66.40 for the trim.

I returned to Carsmetics. They were very busy, but Matt got me taken care of promptly. I was in and out within 10 minutes. I paid $0. I offered to pay 3 times. I insisted that he charge me something, but he adamantly refused each time. He just asked that I tell people about them. So I am gladly doing so.

If you have body work or minor repairs that need to be done, please check out Carsmetics, you will not be disappointed. I received better service for a job that I did not pay for than I received from the surly people at the dealership that wanted to charge me to fix a problem they were too incompetent to fix in the first place.

I am not saying that Matt will fix your car for free. I am saying that you cannot beat the customer service. Please check them out before you give your hard earned money to an overpriced dealership, or an unknown body shop.

#carsmeticsrocks #tyronemazdasucks