CarMax

Let me tell you the story of how my "iconic" experience crashed and burned.

I'm not one to write any kind of bad review unless my experience is truly horrible so take that into consideration.

I'll start with this. The sales person was absolutely awesome. He was patient and absolutely cared about getting me into the right vehicle. Sadly this is where my iconic experience crashed and burned. I went in and purchased a vehicle with Carmax and traded in my old one. Fast forward something like 28 days and I get hit with the car payment. No not for the new vehicle, the old one. The vehicle Carmax purchased from me. After being lied to by the associate over the phone at the business office, jerked around by the assistant business manager and getting the run around when asking to speak with the store's location GM I've all but given up. The negligence on the part of Carmax has cost me 2 car payments this month and it has absolutely shot me in the foot. I love the new vehicle don't get me wrong but I'd never go back to Huntsville Carmax ever again. If you can't afford to make 2 car payments then shop elsewhere. This is not the iconic experience at all.

By the way, it's been a few weeks since I left my phone number with multiple people with the request to speak with the Location's GM and have never received a call.

In January 2023 I purchased a 2017 Subaru Crosstrek for my daughter to use in Philadelphia at college. After a month the car started not starting and or shut off after sputtering. We had it towed on 4 occasions to 2 different garages. The starter was replaced but it still had issues. Finally we had to get Subaru cooperate involved and a master technician with a Subaru dealership. Turns out the previous owner had a remote start, antitheft device installed and removed by, we can only assume CarMax, before they sold it to us. The wiring harness was spliced several times incorrectly resulting in it needing to be completely replaced. I would steer clear of this CarMax, or any CarMax if this is how they conduct business. If I could start a legal case against them I would because our repairs will cost over $3k for an entire wiring harness and labor.

So in the past, I've purchased two of my vehicles from CarMax, because I would stop by after work and walk around the lot and window shop. So now that I'm in the market for a new vehicle, I planned my normal routine of stopping by the lot after work. However, this time I was met with loud alarm, and a voice over the intercom scolding me and instructed me to get off the lot. Wow!! Really?! At first I thought to myself that times have changed, and one can't stroll through the car lots in the evening to avoid being hounded by sales reps. However, I decided to stop by 4 other car lots down the road to test that theory. Needless to say I was not met with the same hostility. It seems far too many businesses are forgetting that a very large percentage of success is the experiences that customers have with them. But I guess that's important anymore.

I paid to have a car transferred to Huntsville, AL and they wrecked it in route. The sales manager said they could expedite another car to their branch to make up for the error. 3 weeks later and no car has shown up and they stopped returning my calls. When I call they say they will check the status and call me back and every time they do not. All I wanted to know is if the car even existed and if they could locate it. They are terribly unresponsive and do not deserve your business. Who ever is running the Huntsville Branch needs to be fired as this used to be our one stop shop for vehicles.

Worst Carmax ever I've called and left messages for three days and still no response for over a week they are very unprofessional and lack communication and customer service and I'm out of town with my vehicle messed up and still under warranty and can't get it fixed due to the lack of work ethic's in this establishment.

I've bought three cars from them. All of them had issues andI traded them in for more reliable transportation. Their service shop is a joke. They do not get to the bottom of an issue. They want to take the easy way out. Their customer service representatives do not know your past history with them.

Test drove a Durango on there lot which they told me to before I paid to have my rt transferred there. Drove one mile away from dealer and vehicle broke down on me in the middle of lunch traffic on a Sunday at a busy intersection took them a hour to come get us. The manger basically looked at me and what do u want me to do about with a smirk on his face no apologies for anything. They didn't even try to convince me on my future purchase with them. I will definitely be going to woody Anderson or landers McLarty on my purchase if I could give 0 stars I would

Wes and Linda are amazing as well as Vetina! After a really bad experience with Bill Penney Toyota it was refreshing to have an amazing experience with another dealer. Whenever we need to buy another vehicle we will be seeing Wes or Linda, and hopefully we will get Vetina for our closing paperwork.

I'm giving a 1 star review, because ZERO stars isn't an option.

I have a pristine, low mileage, sports car. I went online to see what it was worth and at the end of filling out all info, was directed to Carmax with an initial offer of $20,500. I knew the car was worth more, and their business model is to buy at a price they can mark up for profit. But to avoid HASSLE I set an apointment to go in to have the offer adjusted. I had a number in mind, that if they hit, I'd sell it to them.

Take a half day off work to drive the 45 minutes to their facility, only to be told they would not do business with me because I refused to wear a mask. At NO POINT in the very long process to get to this point was I notified that I'd be required to wear a mask. I don't believe in them, personally, so I don't wear them. There is currently NO mask mandate in Alabama.

The employee actually SHOOK an open box of masks at me and said if I refused to wear a mask then they would not do business with me.
That's fine. No problem. I wonder if they realize without people selling them their used cars that they HAVE no business. Ceases to exist.

Called their corporate office to see if there was a work around, and was placed by Customer Service on hold for 30 minutes waiting on a supervisor.
I'll just sell it to an individual for the amount they would have made as profit. Heck with these truly dumb companies who think virtue signaling is more important than money.

I recently purchased a vehicle from CarMax. I had never purchased a vehicle before. My two previous cars were gifts from my wonderful parents. But, after a year of searching I finally found that perfect car at that perfect price. CarMax was the one who had it. A beautiful and difficult-to-find 2011 Mustang GT California Special was sitting on a lot in Dayton, OH, just waiting for me.

Dayton, OH? What? Yeah. Freakin' Ohio! I mean, who goes there? Not me. Luckily CarMax has a great little system worked out where you can transfer a car from another dealer for a reasonable fee depending on the distance between the dealerships. For me it was $249 to transfer my attainable dream car to Huntsville. Book it!

Now, read this part because this is the local info. If you call up CarMax and a woman named LaToya answers the phone, hang up and call back later! LaToya was my salesperson and she was not stellar. In her defense, she is part-time. She's not there everyday and isn't there the full day when she is there. Having said that, I still felt she was a bit flaky and just seemed undedicated to the sale. She was frequently unplugged from what was happening with my transfer. Frequently I was told things like "I don't know what is taking so long," or "It will be here on Friday." It arrived on a Monday and she had no idea why it wasn't there on Friday, she wasn't even in the office on that Friday it was supposed to arrive. Really?

In the end I got the car and I am thrilled with it, but the 14-day maximum possible transfer time turned out to be 21 days! When you're waiting for your attainable dream car, an extra week is a long, painful wait especially when you question the ability and dedication of person responsible for you attaining that dream. Her redeeming quality is she's a friendly person. She was easy to work with once I was able to get in touch with her, it was just getting in touch with her that was difficult.

When the day finally arrived, I was in and out with my new car in under two hours. There are no hidden fees, just a simple CarMax fee and you're out the door. My final tip? They can remove that ugly CarMax decal and will if you ask them to. So if you don't want to advertise the dealership (and why would you?) ask them to remove it.

4 stars for CarMax the company, 2 stars for LaToya the local salesperson = 3 stars for CarMax Huntsville.