Caliber Collision

5 Star body and repair shop from the beginning of the process to the end. I unfortunately had to have collision work done which amounted to $4k based on the quote which my insurance accepted. I have a 2017 Nissan Armada that retailed at $65k when I bought it so I was sick over the damage but Caliber put me at ease and promised to get my SUV back to the condition before the accident. They delivered!!! GM Ryan guided me through the whole process, was so customer service focus but for me he knew his sh*t and was hands on from the damage assessment to all the repairs that were done.

I'm a nut for keeping my SUV in the best condition despite having three teenage boys so Im very loyal to my car repair guy and know added Caliber to that exclusive list.

My son was in an accident in January 2024, so our insurance company advised him to go to Cailber Collision in Gainesville, VA. They have had my son's car since January and it is now almost May. The service advisor is a real tool bag. First, he told us that they were waiting for three parts, and I asked for the part numbers and wrote them down. I then looked at the estimate and looked at the text messages that he is sending to my son. The advisor gave conflicting information.

I went in there recently because they still have his car and I asked for them to print out the parts list for his car. The tool bag highlighted the one part they say they are waiting for now. Sure, enough over a month ago he told me he was waiting for three parts, and none of them were the same part number. l don't recommend this autobody to anyone. They have held my son's car hostage for months and we have been lied to several times. They disassembled his car and it was drivable before it got there. They will not give us his car! Gar, the service advisor started yelling at me when I asked for proof of when and where the parts were ordered. Rating is 0 out of 5.

I use to work for this company and I have personally witnessed them conducting shady practices when you drop your car off someone usually a b-tech will go over and find all the damage on your car both related/non-related to the collision then he/she will relay that information to the lead-tech from there the lead-tech then gets the insurance rep to go over the damage report and if your damage falls short of the threshold for the vehicle to be totaled the rep will turn there back while the technician breaks a part on your vehicle around the collision zone to bump it up over the threshold so the insurance company doesn't have to pay for the repairs If You Love your car DON'T BRING IT TO THIS ESTABLISHMENT!!!!!

HUGE REGRET GIVING THIS BUSINESS A SECOND CHANCE!! POOR CUSTOMER SERVICE AND LACK OF CARE TAKEN ON YOUR CAR.

The day I dropped off my car, waited an unnecessary hour to be picked up by Enterprise only to find out from enterprise that no one at Caliber Collision called for them until 5 mins before I was picked up. Found that out from the Enterprise staff. Extremely dissapointing. I was clearly seen waiting to be helped at the front desk but the front desk staff member looked at me and just walked away. She came back minutes later to her desk then finally decided to ask me if I've been help. I brushed it off but what truly upset me is the fact that she forgot to call enterprise until I had to get her attention asking how long left enterprise will be until they come. She goes and tells me they just left 5 minutes ago when truly she had just rung them to come during that moment I asked regarding it. (I found that out from the Enterprise staff when she saw me at Enterprise and asked me why I was over there for so long, I then told her I've been waiting on them (Enterprise). She immediately told me that it's not true because they got a notification for pick up only 5 minutes ago.)

Picked up my car a day earlier than what was initially quoted. Only to have to deal with a car that reeked of paint. The care taken on my car is without any care at all, they left paint fingerprints all over the inside driver door. Clear fingerprint on the handle. I called and bought up that issue to the staff in charge of doing my estimate, she goes and tell me "thats going to happen because your car was painted" I told her I've used Caliber in the past and gotten my car fix and painted there and NEVER picked up my car smelling like paint. The staff member then proceed to say "well I don't know how long you've used us, but paint has changed." Absolutely ridiculous response and lack of understanding. I and many people in my life has gotten their car fixed and painted, never have had this issue. Sounds a lot more like rushed and no care for the customer is what it is. For paint to be inside my car means they did not care one bit regarding my vehicle and the service they are providing.

Caliber was recommended by my insurance company after a tree had fallen on my truck. I expected a good job, but I was so surprised that there wasn't so much as a blemish, a dimple, or paint mismatch to be found. I honestly cannot see that any repair was done. Gar spent time with me instructing me on how to best take care of the repaired area and was gracious enough to allow me to give him a call if I had further questions. A top-notch job and I will use this team in the future.

Amazing service! Could not be happier with the service I received at the Gainesville Caliber! Everyone from the front desk to the GM, to the estimators were extremely friendly and once I got it back, my car looked as good as new! Thank you so much!

Took my car in after hitting a deer, needed a new fender, and re paint the bumper.

The only thing i am happy with is the paint matching of the new fender, it matches my bright metallic blue very well, and I cannot tell it is not an original fender (from the outside).

On to the others:

under the hood where my fender connects to the frame of the car, it did not receiver it's final coat of paint, so as soon as you opened the hood, you can tell the fender is a completely different color.

The engine bay is now covered in over spray, littered on the engine cover, battery cover, and pretty much everything else.

The ENTIRE exterior of the car is peppered with over spray feels like sandpaper, my windshield wipers sounds like the are wiping sand paper when it rains, not a windshield. when the sun is in my face, it is difficult to see out of the windshield because of the over spray.

The bumper had to be removed to replace a fog light, when they put it back on, both sides are not lined up properly, and on the passenger side, the fender and bumper cover are contacting, rubbing the paint down.

The buffer work is absolutely horrendous, the brand new fender, with brand new paint on it, is swirled so bad, you can see it on a cloudy day, through the thick layer of dust left on my car. I honestly cannot believe how bad the buffer work is, being a body shop, that should be one of there best traits.

My car was filthy when i received it, still covered in compound dust from buffing, not even attempting to at least wipe it down, god forbid a quick wash. The interior is covered in the same amount of body shop dust, and all the contact points from their hands are covered in grease, and smudges.

The people who they contracted out my wheel repair to did such a horrible job that calliber collision is making them give me a refund. The even painted over my center cap wheel logo..

Now, here's my experience taking my car back to correct the messed up stuff.

I took it back mainly for the un-painted portion of my fender, and the overspray.

After correcting this, there is now a huge, noticeable line from them masking off the frame to paint this portion of the fender.

They attempted to remove the over spray, it was an abysmal attempt at best. Some of it was taken off the engine cover, but only on the easy to reach areas, everything else was ignored.

The windshield is still peppered, still in plain sight with sun, and the sand paper like feeling on the glass and body is now there.

The entire car still has over spray on it, BUT NOW the ENTIRE car is covered in the same swirls the new fender has. Seriously, whoever they have in charge of buffing this car needs to move to the paint stripping department, not correction.

As a weekend warrior DIY detailer, i am extremely upset with my experience. I am going back in a couple weeks to get the bumper gap fixed, and meet with the manager about it.

I was offered a whole car clay bar, and re polish, but i do not want their buffer touching my car again. Know why? because they can't even buff!

It received two stars because the claims adjuster i worked with is extremely friendly, and helpful. Also the paint matching was great. everything else is horrible.

Had my truck in for minor body work. Took five days. Picked it up on a Friday evening just before closing. They said they needed one mud flap that was damaged. When I looked the truck over the next day it was apparent that they did a very poor job. I took it back and they agreed. They said to bring it back when they got the part they needed. I waited two weeks and never heard from them. A month went by. I took the truck back and told them I wanted the job done over. They kept it five days again. And when I went to
Pick it up they had my original mud flap installed. It was never damaged. Go figure. They had already charged the insurance company for the part that wasn't needed. I made sure that they sent a credit to the insurance company. Something was just not right in the entire deal. The front receptionist is very nice. That's why two stars otherwise it would be one.

Where do I even begin? I took my car here because Geico recommended it after I was hit by one of their insured. Should have went with my gut and just taken it my regular guy (side note I take my car to Bomnin Chevrolet in Manassas they have done three cars of mine and always match it perfect the shop manager said just this year he's gotten 20 cars to correct from Caliber). I drop my car off they seem super professional mark my car all up to show the damage and existing damage. Then they tell us their process and they "feather paint" the pieces but put clear coats over all the pieces they don't paint. Not crazy about that process. So then we over hear Linda talking about how the colors don't match up between the bumper and the car. This is the original factory paint. Felt like we were being set up because they knew they weren't going to match it. Which as you will see from the picture. They didn't. So a two day process turned into over a week process. Went to pick the car back up. It still didn't match up. Tried to talk to Linda about it and she just eventually walked away and left us standing outside... REAL PROFESSIONAL! So I went in and asked what I needed to do to get my car and she said I could go sign all my paperwork and take my car. I told her I wasn't signing anything because the car wasn't done properly. I should mention the side that you see in the picture was only supposed to get their clear coat. It wasn't even the damaged side! I was so upset I didn't even inspect the damaged side. So once I got it home the paint was bubbled up under the tail light and already peeling in some spots. The clear coat had bubbled up. As seen in all the pictures. I called Gieco and they paid to have my guy do it. So bottom line is NEVER take your car here unless you just don't care. They do a terrible job and try to act like they didn't notice. Geico should definitely stop doing business with them. They also damaged by car, put two small dents in it. Told Geico and they said I'd have to bring it back to them to repair it. So I had to suck it up on those because I wouldn't let them touch my car ever again. I would never recommend them to anyone. Awful. Just Awful.

Had some fender liner work done (private pay), entire process was friendly and thorough.
Process was explained in detail at walk through, options discussed, date for completion selected and work performed correctly. Reasonable price for quality work. I hope I'll never have to come back but if I do, this will be my go to shop.