Byram Healthcare Centers

The online order form does not allow people to complete the order smoothly. The design of the mybyram ordering website is terrible that it's several decades behind the times. It gives me a big headache every time Ordering online .

I was clearly logged in, but after clicking to order, it directed me to another page and asked me to re-create an account. Then it said that the account already existed and I had to log in again. This happens over and over again, I can't get to the ordering page. It took me at least an hour to finally get to the order page.

But I couldn't find the items that I ordered before! And there was no options to chose other items. What kind of garbage website design is this! It caused great trouble to the orderer! What do you guys do every day? Technology is developing every day, but your web haven't improved at all!

Horrible !!!!!!!! This site claimed that breast pumps are fully covered by insurance....FALSE ! I got bill after bill. I called several times to dispute and the lady told me they must've made a mistake and will fix it.. I then get another bill.. call again.. same thing !!!!!! This time I told the lady if I get another bill i send it back to them and get a pump that my insurance covers..Thought it was taken care of after the 4th time...but today just received a letter I was sent to collections from them! Never ever use this company !!!!!! Everywhere else my insurance covers in full! ​

Their Sales Division and processing claims division are so so desynergized in communications, processes and protocols required by Medicare and Private insurances.
Their Google review are deplorable as Yelps.
Would love to assist their operations management as these companies need to Fix forward their processes via all the '-' review feedback vs just responding to a complaint. Science can be an excellent Business. Inspect what you expect in satisfaction Byram Mgt, , PLEASE

They took a month to get my order sorted out between them and my dr. They kept saying they needed more information from my dr or they could not ship. I ended up going to advanced diabetes supply and they were able to fill my order with the needed information from my dr in one week. Now, 5 weeks after I started the process with Byram they tell me they are shipping my order. I called to cancel before the shipment was sent out and was told it was cancelled. I arrived home to the package on my doorstep. I am assuming my insurance will not pay for these supplies since I already have my supplies for this month. Now I can't get through to anyone to return the order that was supposed to be cancelled. If you have a choice to go anywhere else, do it. Byram healthcare is the worst for durable medical goods.

Idiots. Incompetent, rude. Only using them because the hospital ordered from them while i was unconscious.
No conscious person would have anything to do with this company. I would leave ZERO stars if possible.

I am having
the same problems getting supplies from them! Already has been 2 weeks trying to get my Dexcom sensors and transmitter! I will look into another company that I can rely on. It's affecting my health from being a diabetic for 55 years and having to go back to using test strips again until my order comes!! Buy elsewhere, I wish I had read these reviews before picking them!

Incompetent and inconvenient, frankly. I ordered my breast pump from Byram, through United Healthcare. United Healthcare only allows pumps to be processed and shipped 30 days before your due date, which made me nervous since my first baby was almost three weeks early. However, Byram processed and shipped my order immediately as soon as we were 30 days out - so far, so good!

But when the pump arrived, it was the wrong pump! I called immediately and was told that they would email me a return shipping label, I would send back the wrong pump, and only then would they send the correct pump... and if I did it wrong, I'd be charged $300 for getting two pumps.

When they sent me the prepaid label, it had no barcode that the post office could scan to confirm I'd dropped it off. Of course, the prepaid label was also for "parcel post," the cheapest rate, which can take up to *14 business days.* By the time they receive and process the pump they sent in error, let alone send me the correct pump, my baby will likely have been born. So much for getting my pump set up and ready early!

To top it off, they also sent me the shipping label for some poor woman named "Sarah" who would have been without her label had I not notified them of their error. I don't know this Sarah but I feel we are forever connected in the sisterhood of dissatisfied pump recipients.

I hope the rest of my experience will be smooth, and that my new baby won't have the same medical issues as my first did that required exclusive pumping in the first few weeks. But for now, the experience has been terribly inconvenient and anxiety producing. I'm very disappointed with their service. They should move heaven and earth to fix their mistakes when they impact their customers' health. Instead, they acted like this happens all the time and could hardly be bothered to fix it.

UPDATE: My correct pump came today, even though I can't imagine they have received the one I returned. Now all that remains is hoping and praying that my returned pump will arrive without being lost in the mail. It's an exercise in trust, that's for sure.

For Diabetic Patients:

Do yourself a favor and do not work with this company unless it is your only option for CGM sensors, CGM transmitters and insulin pump supplies. I recommend you try to get these supplies through pharmacy benefits instead if you have the option just to ensure you have reliability in getting supplies, even if it costs you more out of pocket.

I used Byram for my CGM supplies for almost three years. Their computer systems and supply chain are unreliable. In that time they sent shipments to the wrong address, sent supplies late and were out of stock on some occasions. This doesn't work for people who need medically necessary equipment.

The biggest reason to stay away is because they are predatory in nature. When I decided to leave so I could get my supplies through pharmacy benefits they gave me a difficult time. I called and requested to be taken off of auto-reordering. This didn't happen and they sent a box, and my insurance got charged for CGM supplies I could no longer use (as the supplies were for the previous CGM model). They have a No Allowances return policy for all diabetic supplies so you cannot return the supplies and have the charges reimbursed. It took me calling, my insurance company calling on my behalf, me getting statements in written email from them and me sending multiple responses via email to them to say simply "I do not authorize you to send or charge me for anymore medical supplies."

The crazy part was the predatory marketing that occurred even after getting confirmation that they were not allowed to do business with me anymore. They called me several times and tried to sign me up for auto-reordering again via SMS texts. It was relentless for 3-4 months and has finally stopped. I went so far as to remove my financial and health insurance off of their website to ensure it wasn't sitting there waiting for them to simply authorize again.

TL:DR Stay away!

These people are the worst. Try and work something out with them and they give you one set of requests for what you need to get from your health insurance company and then when you have the insurance company call they change the goalposts and say they can't honor it.

I'm diabetic and they send me a 90 day supply of CGM sensors and then refuse to ship until the 90th day for the next order despite my insurance company calling them and saying it's ok to ship earlier. So I go without in between.

Customer service reps don't care and sound overworked and underpaid. I placed an order, which was not approved by my insurance and this company never notified me, I had to chase them down. Get your act together!

You can tell by the attitude of the reps, that they don't care about customers.