Buttercup Dental

I have seen Dr. STANCEY FOR ABOUT 16 yrs and think hes a great guy. He doesnt SELL you. He is up front and honest. Ive had work done by 2 other dentists and always had great care.

These guys are the best. My whole family has gone to Buttercup Dental for over 20 years now. They don't ever recommend additional work unless it is necessary. I always trust their evaluation, they have been honest from day 1.

I've been going here since the early 2000s when they were located on Buttercup Creek. They've always been excellent and Laura is great!

My whole family has been going to Buttercup Dental every 6 months for over 10 years until COVID. I finally felt comfortable going back to the dentist post COVID and I was treated so disrespectfully.

I scheduled my appointment 2 months in advance. When I arrived I waited 30 minutes to be taken back. They did my X-rays and the dentist came in. I waited for the hygienist and an hour after my appointment she came in. She told me before ever looking in my mouth that I would have to come back for a cleaning. I told her my appointment was for a cleaning and she said we ran out of time and she had to go to her next person. I told her the next person should wait and my cleaning needed to happen as I had been there an hour. She then looked at my mouth and said oh this is going to be a longer cleaning after the dentist said my teeth were in great shape.

I told her I was not coming back. I got up and went to the front desk. I told them they didn't do my cleaning and the first person I talked to didn't know why. The officer manager offered her apologies and a new appointment time which was just not acceptable. I had taken off work and had been there an hour. She said sometimes cleanings just take longer. This was not obviously not the reason I needed to come back. They clearly mismanaged their schedule. They had worked a patient in and I heard the front desk say they had one dentist there.

I feel so disrespected and my family will never go back.

Management is very rude and unprofessional. Owners should look into replacements unless they want to keep losing patients

I am choosing my words carefully because I'm angry. I hope I will be fair.
I am a new patient to BD, but I've had dental work before. I am neither the most sensitive nor the least sensitive patient.
The dentist did not waste much time on small-talk, which was OK. He did chat a bit with a trainee in the room, but mostly about a hobby, not about the procedures he was performing. He barely spoke to me or his dental assistant.
He did not warn me about the injection or any other part of the procedure. While I've had procedures before, I still like to know what's about to happen and where we are in the process. There was none of that. I felt more like a car at a mechanic than a patient receiving a procedure. It was obvious when I was uncomfortable - like when my mouth tissue was being squashed or a piece of equipment was uncomfortable -- but these signals went unnoticed. If the assistant noticed them, I suppose she did not feel able to speak up. The dentist was clearly on a mission to finish this work and get on to something else. He told me that all went well and then flew out of the room. The list of patient-care techniques that were not observed is too long to list here.

I rose from the chair shaky and had to lean against the wall (not my usual response to dental work). When I went to the check-out station, I quietly asked the receptionist if there were gentler dentists than the one I'd seen.
Here's the kicker: She visibly bridled and told me that that dentist was VERY gentle. She did not recommend any other dentists at their practice. Sensing my discomfort, she asked if I needed a drink of water or needed to sit down. When I murmured, 'No,' she slid my bill under my hand and got my payment. There was no discussion of booking a next cleaning. I do not think she even thanked me for coming in.

I have had several dentists in my life, from high-end latest-equipment places to sole-practice, not-even-a-dental-hygienist-on-staff places. I've even had dental work done in the UK on the NHS (and NOBODY brags about that level of care). In terms of patient care and basic customer service, this was bad. Maybe the worst I've ever had.
I do not question that the dental work was done competently - even excellently. Thus the 2 stars. The -3 stars are about the other factors that make a medical/dental practice excellent.

Update: I am posting this review AFTER first sharing it with Buttercup Dental. I exchanged emails with the dentist, and revised my review accordingly. I do hope that this experience was an isolated incident. (The dentist assured me that he never received complaints like mine. Perhaps that is true.)

I'm so grateful for Buttercup Dental and Dr. Oster! They fit me in the next day for a second opinion (free of charge) after receiving a very questionable and pricey treatment plan from another office. They were able to ease my nerves and give me practical advice moving forward, not to mention save me from getting about $500 of unnecessary dental work.

I have EXCELLENT dental insurance. I was assured Buttercup Dental was in- network and was given an estimated cost which I paid in full. Months later I received a bill for $650. When I called to confirm my bill had already been paid in full, I was told the amount paid was only an estimated amount. My insurance did not cover the remaining amount as they are not an in-network provider. Needless to say, this was a costly lesson learned.

I would like to say how glad I was for choosing Buttercup Dental. After looking at the reviews of the dental office near me Buttercup seemed to be my choice. I had broken a tooth and was able to get to the office the same day. Xray's were taking and from the Xrays I was told the rest of the tooth will need to come out. After hearing the options I had I went with an implant. I would need to schedule an appointment with Dr. Parks who performed this procedure. Upon meeting Dr. Parks he looked at the Xray and then the tooth. He suggested that he might be able to work with what was left of the tooth. Sure enough he built a tooth and it looks great. He certainly had the patients well being over the price he could have charged for the implant. Thank you so much Dr. Parks and Buttercup Dental.

I've been going here for 9 years so I thought I would finally write a review in case anyone is looking for a dentist or ortho work (I've had both).

They do an amazing job here. The staff is nice and friendly, always efficient on time and goes above and beyond to make you feel comfortable. I've never been more confident with my smile. Dr Stancey put on my braces and I couldn't be happier with my experience.