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- Rick K.Laguna Woods, CA2159121Mar 25, 2024
I have been here several times over the past year. I have always received good food in a clean environment with courteous and helpful customer service.
I have had breakfast here a time or two which was good. Mostly, I have had their hamburger special. A hamburger with lettuce, tomato, red onion, thousand island dressing, etc. This comes with a mountain of French fries and a fountain drink. At this time, the price is a very reasonable $6.95. I struggle to eat this because it is a fair amount of food.
I read some reviews complaining about the speed of the drive thru. I have not tried the drive thru. However, when you consider that they cook all the food fresh per order. No mountains of food waiting under heat lamps like most fast food chains. Seems reasonable to wait for freshly cooked food at a fair price.
I like supporting this mom and pop business.Helpful 0Thanks 0Love this 0Oh no 0 - Feb 22, 2024
My son and his friends used to walk here after school. They love the owner because she was always so nice to them.
Last week I drive 5 of the kids to an away basketball game and stopped at a Carls Jr in the way. My bill was $80 and i was given the wrong drinks! Today I brought the same 5 kids to Burger Town on the way to their game. I got 5 cheeseburger specials, all with different drinks, and each burger was different (no tomato but add bacon, only onion, only lettuce, etc) and my bill was $46! The burgers and fries were so much better too! AND our complicated order was perfect!
Yes, the food takes a little longer than the average drive through but the food is made to order. The kids inhaled their burgers because they were so good!
We always get great service here because we come often and the owner remembers us, especially when there's a car full of kids in school uniforms. There's a saying in the service industry--quality, speed, price pick two. I'm always ok with my food taking a little longer knowing I'll get good quality food at great prices.Helpful 1Thanks 0Love this 0Oh no 0 - Feb 17, 2024Updated review
Came back 2 more times since my last review. For their turkey burger.
Honestly, the food is good. The owner was much nicer this last time.
I'd recommend this place strictly because their food tastes very good.Helpful 0Thanks 0Love this 0Oh no 0Dec 8, 2023Previous reviewWorst customer service from the owner herself. On numerous occasions.
Now hear me out. The food is fine, but her people skills are awful and they really need to hire more help. She might be less stressed and rude that way.
My coworker and I continue to come because it's close to work. But the experience we had this week was awful and the reason we will never return again. She was extremely rude when taking our drive thru order. Waited 15 minutes in the drive through with 2 cars ahead of us.
Ended up getting out of that line and parking and walking inside immediately. There were several other upset customers inside, waiting for their food as well. Both were phone orders! Both waited and waited. One lady even said her entire 30 min break was wasted just standing there waiting to get her phone order.
By the time it was our time turn to be helped. We let the owner know we had ordered already at the drive through (same 2 cars are still in line) and she tells us- oh I cancelled the order since you left the drive through....we said no problem and no thank you when she said she would take the order again. By then we had wasted 30 minutes and didn't want to risk another 30 minutes to get our order.
One too many times of bad customer service and it's just not worth it. There are plenty of other restaurants we can spend our money on. - 53286493Mar 30, 20241 check-in
First time here, so we only tried the 1/4 pound cheeseburgers to be on the safe side. The cheese could've been melted a touch more, but that was the only tip to give-- an easy 4 star out of 5 burger. This burger was actually grilled and gave it much more flavor than other places. We went through the drive through, so I can say anything about the interior of the restaurant. The menu was pretty extensive and gave a diner feel because they offered burgers, breakfast, and shakes. The service was great and ran really smooth when we were there. I appreciated that the prices were fair, unlike so many other places now, so we will definitely head back to burger town soon! Support local!
Helpful 0Thanks 0Love this 0Oh no 0 - Joseph M.Laguna Niguel, CA1511Apr 20, 2024
First Time I went their I was helped by the owner I believe. She was very friendly n patient with me. I ordered a Double Cheeseburger that was Very Good n Onion Rings that could have served 3 people. Nice Vibe n Very Clean too.
Helpful 0Thanks 0Love this 0Oh no 0 - Tina S.Chino, CA03512Apr 5, 2024
The food was really good. Burger has a tasty charbroiled flavor to each bite. Chile cheese fries were very good. Not 1 dry bite. First time eating here. Would return again.
Helpful 0Thanks 0Love this 0Oh no 0 - Naomi R.Lake Forest, CA03421Mar 23, 2024
It was so refreshing to come into a family restaurant and not get completely robbed nowadays it's hard for two people to eat out just about anywhere for less than $25 bucks but we got two full meals with drinks and fries included for $16!! Service was quick and friendly the burger was decent and the fries were yummy but could use a bit more salt. the atmosphere was a cute old dinner vibe, we actually took our meals to go. They also have a drive through! As a bride on a budget 10/10 recommend
Helpful 1Thanks 0Love this 0Oh no 0 - Nerissa R.Laguna Hills, CA04824Aug 6, 2023
My husband and I tried this place out today and the breakfast was delicious and affordable too!
We have been to the location in Fontana but were skeptical about trying this one after seeing so many comments on the poor service. Glad we decided to try it anyway because we had a positive experience. The lady at the front counter (owner I'm assuming) was very nice to us. If anything I'd say she's probably stressed out and rushing to get everything done herself. She was the only one I saw taking orders both inside the restaurant and drive-thru. And she must've asked someone to park on the side to wait for their drive-thru order because at one point we saw her take food out to a car.
Again, she was the only one working the front counter and taking drive-thru orders when we were there, so I don't think she's "rude", she's just in a hurry. No complaints from us and we'll definitely be going back, especially for the price we paid.Helpful 2Thanks 0Love this 0Oh no 0 - Sep 10, 2022
I'm surprised I have been coming to this area for so long, and I've only tried this place a few times. Anyway, I stopped by today for a late lunch and ordered the Ortega burger with fries.
Not only was the burger fresh and delicious, but so were the fries. The fries were hot and really good. Not sure if there was a recent management change, but I don't recall the food tasting this great. Oh, and the prices are great too. The workers were very friendly too.
I can't think of another burger place close by that compares. That includes Tommy's and Farmer
Brothers.
My definite new burger place to come to when I'm in the area.Helpful 3Thanks 0Love this 2Oh no 1 - Tim E.Mission Viejo, CA016Mar 27, 2024
I love this place so much! Food is solid, price is reasonable and service is efficient. We are moving out of state this week and will miss them after going there for the past 25 years. Everything on the menu is great, especially the cheeseburgers, onion rings and fried zucchini!
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