Boise Bicycle Project

Great local business. They really helped us with our daughter's bike after her seat was stolen, with the pole that goes under the seat. The helped us find a replacement for the parts at a very reasonable charge and even fixed up the brakes for free. I will be back again for any future bicycle needs. This business also helps disadvantaged kids get bikes so definitely check them out.

I can't speak high enough of this place. Every time I tell someone about it, I have flash backs to pure bike building bliss. I was scared to step in the door. I just didn't know what to expect. I sure am glad I bit the bullet and just carved time out to go.

Everyone that is here has their own unique personality and teaching style. Some people are extremely helpful and stand by you to make sure you are on track, others check in often but step back to give you some space to learn while others leave you be to struggle a bit. (That isn't a bad thing.)

I have learned more about bikes and how to take them apart, clean, and reassemble almost seamlessly, note the word, almost, because of the difference in teaching styles. Because of these wonderful and different mechanics, I am better each visit. I tend to learn better by struggling a bit but I need (still do) someone to hold my hand a bit more to make it through a bike processes I don't know. Because each person is unique at BBP, I have learned several ways to do one process which allows me to find my personal best fit.

Everyone is extremely knowledgeable and has a passion for doing what they do.

Just join! Learn! Grown! Go to their classes, volunteer for a good cause. Giggle and ask questions.

There are new and used parts galore so if you have a problem or question about your bike, member or not, come into BBP to learn how to solve your problem!

Love!

Great place! From Reno and frequent the Reno Bike Project often, so seeing there was a Boise Bike Project we had to come check it out! Same idea, a bunch of odds and ends pieces to fix up bikes with a bunch of work stations in the back and knowledgable staff. They also have a large selection of bikes for sale, all reasonably priced. Definitely recommend if you need a bike fixed or want to learn how to do it yourself

Bought two nice bikes here for under $300. One was an old Specialized road bike and the other was a Trek cruiser. Overall very friendly service and talkative mechanics. I really like the mission and community they are trying to build around it - I will be back to join a class!

Do NOT recommend this place. Not grateful for the donations or the people who bring them, they don't greet you and they scream at you as soon as you walk in the door to put a mask on which we have no problem with. We carry and I happen to drop a mask my bf goes to pick it up and of course it pokes out, it was concealed for the respect of others and do not mind taking it off if it's a known place that doesn't allow them however right after yelling at us to put a mask on the guy goes "you need to go take that off!" That's not how you ask politely. Rude disrespectful ungrateful people.

Reading through some of the other reviews and one hit it on the head, it is hard work to donate to BBP! I totally love the fact they help kids who need bikes and biking supplies, and we have supported them with donations in the past.
Today my husband went down with 3 bikes (I might add, they all were in pretty great shape, needed some new tires, or realigning the wheels)
After unloading all 3 a girl comes out the door and says "those need to go to the back" and shut the door. Um.. OK, so he wheeled each of them around to the back. He then went in to the shop, saw the blank donation slips and picked up a couple and waited for her to acknowledge he was even there. Apparently she didn't want to be at work today. He said "Excuse me" and her response was "Yea?" He asked about the donation slips being filled out and she said she would be with him in a bit. Really, there was not another sole in the shop and she wasn't on the phone, so what was the issue?
Usually when we make donations to our community we walk away feeling really great about what we did, but today I was just glad our 10 year old son wasn't there to witness the rudeness demonstrated.

I was very excited to come here because I just bought a bike, needed some minor adjustments and I heard so many great things!

I was quickly let down. No greeting at any point of my short-lived visit, I stood in line for over 5 minutes to then be skipped by the individual behind the counter as they helped someone who was also a walk-in and had just literally walked into the shop.

After she started helping the customer who arrived after me, I approached the counter--I was next. Then another employee returned to the counter, looked me straight in the eyes, ignored me and turned to assist one of their co-workers. It was at that point I made my decision to figure it out on my own.

This probably isn't the typical experience for most customers and for that I am grateful! I am however, very disappointed with my experience and probably won't return.

We had 4 older bikes that needed some TLC. I showed up about 10 min before they opened at 11. I rang the doorbell out behind the store and 2 kids came out. Let's refer the the male as "Chad" or "Kyle". Chad/Kyle looks at the female employee and rolls his eyes. I said " I have some bikes to donate". Chad/Kyle looks at the female, and says " We aren't even open!" He then leans on my truck like he owns it and says " we can't help you". I said " I'm trying to GIVE you 4 bikes, am I supposed to throw them away?" Chad Kyle says "yeah we have too big an inventory right now." At this point I was pretty shocked and confused. I've heard shady things about them, I guess they aren't willing to work on a bike to get it to work. Pretty pretentious and arrogant for a "charity" based organization. At least it use to be. Plus Chad Kyle seemed to enjoy being shitty at customer service due to his grin. He ensured me that they are not what is advertised.

EXTREMELY helpful staff here. Moved to Boise about 2 months ago and Patricia was amazing with helping me out. Found the perfect bike for riding around campus and Boise for a great price. They installed my basket and lock without hesitation. Such a great place and supports the local community!

The purpose of having a place like this is so that people can go in to fill their bike tires up or even learn how to give your own bike a tune up. I mean, it's a nonprofit bike shop that is suppose to be for the communities best of interest... Right? But you really get is some pretentious a$!holes. When you go into a location that was begun with the motto, "How can we make bicycles and bicycle education available to the entire community?" Well, I'll give you an example of the hello you get when you walk into the door........ Yeah silence is about it, but you do get a sassy look from one of the paid staff. What a way to walk into a place that is suppose to be helping you! I could only imagine a person that knows nothing about a bike and is shy to learn about them walking into this place.

I will begin with my last two experiences at Boise Bike Project:

I walked in to a big woman sitting in a chair that just eyed me all wrong without greeting me or even saying anything. I asked, " can I use a bike pump real quick, cause I think my bike pump just shot the s^|t and didn't pump my tires up adequately." She was not busy btw, but she had time to roll her eyes and point to the bike pump leaning against the wall. I guess I was in the wrong and definitely felt uncomfortable to use their bike pump that is free at every bike shop in Boise!

Second time going into BBP, I was looking for a bike part and I was going to have them assist me with some bike maintenance. They were busy with a couple of people, so I just asked for the bike part and was pointed in the direction of the bolt bins. I bring my dog with me everywhere I go... Mainly cause she is a SERVICE DOG! Now because I let my dog be a dog, I will not put her vest on unless she is required to for a location of business or whatever. Just so you know, I have PTSD from being Army Infantry for 6 years and spending 2 of which in the Middle East, so taking a service dog with me everywhere is legally legit. She was not identified as a service dog at the time so I won't press anymore on the topic. Jimmy brings his dog to work on a daily basis and his dog is not friendly, matter fact, that dog tried attacking my service dog. When I asked who's dog it was everyone acted like I didn't say anything and kept doing what they were doing like nothing happened, so I began to leave and that freaken dog tried to attack my dog again on the way out. I don't think a good citizen of the community should have this issue at a nonprofit. This especially when this topics was brought up later to the owner (Jimmy Ha) of the dog was brought to the attention of the matter and his response was, "I don't understand why people bring their dogs to the shop all the time?" To that statement I say, "You take your dog to work almost everyday you dumba$$!" I actually think my service dog is smarter than this guy. Sorry, guess I shouldn't talk about the founder of this establishment like that. Maybe a founder should apologize for the actions of his people and beast instead of diverting the blame into somebody else's problem while in a conversation with a person that has concern about his establishment.

I am a avid cyclist that can give a normal person advice about where to buy, fix, or work on your bike around town without using BBP. So I will leave my personal email if anyone needs assistance. My goal is to have this establishment reform or close down. I will not be treated like this ever again!

I have a hard time understanding how there are so many bicycle shops open in Boise when BBP exists. I love my 1960s Schwinn road bike as much as the next hipster, and this place always keeps my beloved up and rollin'. What is so fantastic about BBP is they actively engage their customers in the repairing process. You stand with the staff member in the back, helping them tighten/loosen parts. If you're more advanced, they let you take the reigns even more. They charge $10/hr +parts for non-members. I usually walk out of there spending under $15, for issues that made my bicycle unusable. I'm a happy girl! I know any other bike shops in the area, I wouldn't be so lucky.

The staff is SO kind, and SO competent. I always have a pleasant experience here. You can tell they want this city to love bikes as much as they do. I'm a huge fan of local non-profits, and BBP is such a beautiful example of a non-profit done right. I'm so proud to have my bicycle worked on here, and I'm so proud to have a business like this in Boise.

*Keep in mind that this place is getting more and more popular. In Spring and Summer, the wait may be a little while. Go on an afternoon where you don't have concrete plans 1 hour later.