Body by Shae

Body by Shae is my go-to self care location!

I have gotten several services from Body by Shae including sugaring and facials. I have done traditional hard waxing and after getting sugared I won't go back.

They have a great online portal for booking appointments and they do accept walk-ins. They offer a variety of monthly deals and memberships to let you try out new services and keep up with regular maintenance.

Amanda and Angie have done an amazing job on my services and are always very friendly and great at explaining the products they use. They offer a variety of products to purchase and I found my new go-to exfoliator.

About two weeks ago I had sugaring Brazilian booked with Leslie. My usual sugar location was slightly further away and I needed to be in the area so I booked an appointment at Body by Shae based on the high reviews and location. When I walked in I was slightly uncomfortable at the fact that there were no disposable papers or towels down on top of the beds. I have never been to any studio where there is not a protective barrier between a person's body and the chair, no matter how thoroughly the chair is cleaned. However, Leslie was very welcoming and I brushed it off, assuring myself they must be thoroughly sanitized between clients. 

After being left to undress I was surprised not to be given a towel to cover myself with. I was wearing a dress so I wasn't uncomfortable sitting at the table waiting for Leslie to return, but if I had been wearing pants I would have been extremely uncomfortable without anything over me knowing she would have to open the divider while I sat there uncovered. 

Leslie was wonderful to talk to, but as she began sugaring at one point the table shifted. She acknowledged it and moved the table back into place. When she was almost done, the table essentially collapsed onto the side completely. I was left leaning over, balancing on an angle. I could tell Leslie was extremely concerned and she had me very carefully roll off the bed. She repeatedly kept saying how it was lucky I was "so small" implying I could have tumbled off the bed or the bed could have collapsed completely. She quickly left to check if the other room was available and moved me into that one to complete the service while two other technicians began disassembling the other bed. We all laughed about it in the moment, but I was shaken up. 

Leslie finished, left me to get dressed, and I hurried to meet her in the reception area eager to leave after the experience. Leslie said she had shared what had happened with the receptionist. While she was very polite and asked me how my service was, I was astonished that the receptionist did not acknowledge anything that had occurred despite being told by Leslie. I was too shocked to say anything in the moment. 

When I got home I was surprised to see some obvious leftover stray hairs in the bikini area and sugaring paste still stuck to me. I'm used to not all the hairs being removed and some residue, but both felt like more than the normal amount. I'm not sure if the leftover sugar and hair was an oversight due to the table collapse incident and switching rooms, but the end result and experience is not what I am accustomed to. I sent an email detailing the experience requesting a refund.

After sending the first email without a response, I forwarded my first email to another email posted on the pamphlet I was given. After not receiving a response after the weekend I tried calling, but the mailbox was full and I couldn't leave a message. To their credit they texted me in the morning notating that I had called and asked how they could assist. I reported my unanswered emails and they texted back a manager would be looking at my emails. Someone called me shortly after, but I missed their call. After calling them back I was told the owner wanted to respond to me directly, but was out with the flu and would not be back until Tuesday and was asked to wait until then.

After not hearing from them by Thursday I texted again. This time the owner, Shae, responded that she has been very ill. I was told that as stated in the consent form no refunds were to be offered and was offered 30% off a service to return to Body by Shae to try a different tech. I replied after the experience I had no interest in returning and didn't think it was unreasonable to request a refund as I hoped my experience fell outside what was the normal experience. I did not receive a response, and while I understand the owner has been sick, the communication across the entire team has been poor. Leslie was so kind, but I am genuinely disgusted by the customer service I received from the business as a whole.

I used to be so scared about waxing in general. Body by Shae was highly recommended to me by multiple friends, specifically for their sugaring services. The staff is absolutely great! I personally have been going to Eva since my first visit and every time it's such a wonderful experience with her, it's like having a therapy session every time. The products that are recommended after your service as available for purchase which I found great, I have personally bought multiple products and all have been amazing. Sugaring is definitely such a different get natural way of getting rid of unwanted body hair. If you're looking to treat yourself, every service has been perfection. Parking can be a little rough sometimes but there is a good flow of people coming out at the same time which easily secures you a parking spot. Give it a shot! You will not be disappointed

Later in the day after my sugaring Brazilian I noted a red/purple bruise. I understand when you pull it wrong this happens, but that's why I pay money to professionals instead of trying to do this my self so this exact thing doesn't happen.. it is a little painful but nothing too crazy. Everything else was fine tho

Overall I had a really disappointing experience at body by shae, it was a few months back but I'm just now getting around to reviewing. I booked a facial and a lash lift. Started out good, tech was super nice, was asked if I wanted to add on anything to my service and I picked a couple things. Halfway through my service the front desk told my tech that they needed the room and we had to move, which was really uncomfortable. I sat there in my towel for almost 30 minutes while they waited for another room to open up for me, and was then told there wouldn't be time for me to do one of the two extras I had opted in for. We finally get out into another room and it's bright and loud and we get my lift done and she finishes my facial, but the experience at this point was ruined. I get out to the front desk to pay and they tell me the price I saw on the menu for extras was incorrect and they "reserve the right to change the prices at any point" - to which my response was in the two hours I was here? They begrudgingly honored the prices and said they'd make an exception for me... which was awkward.

So I probably won't return, and feel sad I didn't have the experience the other reviewers had. I don't like feeling like a burden, especially for beauty treatments. It was a really disappointing experience all around. The tech however was lovely and felt bad for everything that happened, but it was all out of her control.

I have been booking with Angie for almost 2-3 years now. That is my girl, you will not be disappointed with her sugar service. She makes me feel so relaxed and welcomed and we talk the whole way through my service. I highly recommend her.

Do NOT go here. Do NOT waste your time they turned my eyebrows into uneven caterpillars after I repeated what I wanted and explained my wedding was in 4 weeks and said if you don't think you can do this please just be honest they reassured me and then when it came out terrible sent another girl, Ava in who was very nice and honest with me that they could not do what I asked. When I said I do not feel comfortable paying for this they called the owner and said I still need to pay for this TERRIBLE service. DO NOT GO HERE

Place is amazing but there are some things for you to know when you book there.
1.) If you have your period, you can use a tampon to still finish your wax appointment.
2) If you never put a tampon in they give you a tutorial but if you still can't then they will not do it and they might let you reschedule or charge you still.
3) If you have to cancel an appointment you can not do it online within 24 hours from the appointment so you have you to call or text. (You can leave a voicemail or text them if they are closed to let them know you want to cancel the appointment.... this is something they do not advertise till you learn the hard way.)
4) Grace Period of 5 minutes is given

I came here after a very poor waxing experience at another salon and everyone made it a great experience from booking the appointment to paying for my service. I'm definitely converted to sugaring!

Leighann was incredible and walked me through every step, answered every question, and made sure I knew how to care for my skin after my appointment. I am really looking forward to coming back and am so glad I found body by Shae!

After almost a year of having the same aesthetician sugaring my private parts, I accidentally had to book with someone else.
Leslie Perez! Let me repeat, I've been coming here for quite a while. And booking with her is something I regret not doing before. She educated me in how to fix some problems I'm, and instructed me on what to do for the sugaring to hurt less. She was funny, kind and a pleasure.
Only reason I'm giving 4 stars is because the Reception ladies can be so passive aggressive, everytime.