Bionic Puppy NYC

Eric and his people have been walking my Siberian Toby an hour a day every weekday for over a year now. I haven't really had any problems. Don't get me wrong, Eric is a pretty weird guy - a body builder turned dog walker is not something I'd ever seen before - but he gets the job done. And the guy and his partner definitely love dogs, so...

Full disclosure, he asked me to write this review. But I'm looking and seeing some pretty irate one star rants up here, and I've gotta say I don't see it. When he falls out of our agreed time window, he lets me know. I get that people get touchy around their pets, and Eric comes on pretty strong, but, again, I don't see it.

Absolutely horrible! Here's a list of everything I experience and am still experiencing with Bionic Puppy.

1) GPS tracking service did NOT work the entire 3 months I used them.
2) I stayed home one day and the walker showed up almost 2 hours after they were supposed to.
3) Eric made a copy of my apartment keys without asking me, and I only found out months later in a conversation with him. He now denies he every said that or made copies.
4) I requested that my dog get a run everyday but instead she was only walked (I can tell by the energy level of my dog when I get home and by the fact that Eric was walking her and he can't run due to an injury).
5) Eric says he always calls people back within 24 hours but it's usually close to three days.

I have contacted the Better Business Bureau about this company and even now, over a month after ending service with the Bionic Puppy, I have only received two of my three apartment keys and Eric now insists that copies of my keys were never made.

Never in my life have I experienced such poor customer service and just blatant lying from a company. If I could give no stars I would.

Just like Zoe and AC, I had a terrible experience with Eric and the Bionic Puppy, and would not recommend him to anyone. The GPS tracking service is a sham and Eric himself is the ultimate unprofessional - dishonest, defensive and never on time. He refuses to answer basic customer service questions such as "how was my dog's walk today?" and "what are the correct log-in details to the GPS tracker?" and will quickly turn the tables on you, making it sound as if you were completely unreasonable and out of place for asking such questions. He has a sociopathic personality and does not know the meaning of customer service. Do yourself a favor and find someone else - anyone else - to walk your dog.

I was not pleased with this company at all. I do not recommend them. The owner has a temper and got angry that we didnt purchase a package from him. Very uncomfortable.

Horrible, horrible customer service! Owner is combative, and a compulsive liar. The GPS never works, it is a scam. My biggest problem is that for the short time I was with them, my dog kept getting sick, and was nervous around any non-family that came over. Strangely, once I stopped this terrible service, no more getting sick. Also, it has been a few months now with a totally different service and my dog is no longer skittish around non family. It was definitely something they were doing.

I had a very negative experience with bionic puppy. In at least one instance no one showed up to walk my dog. The owner tried to make it seem like I was unreasonable when I would ask him basic questions like, "Did you come today?" The GPS system never worked for me. Or perhaps it did work...but it said my dogs had not been walked.. At first the owner seemed really nice, but perhaps he overextended himself with his living social offer, because by the end of my experience with him he was bizarrely rude and unprofessional, accusing me of "browbeating" him when I would ask him for information about my dogs. I would not recommend this service to anyone who wants a reliable, hassle free dog walker.

I used Bionic Puppy for two weeks while i was working abroad and my wife was at home. Eric walked the dogs at the agreed times, even on the weekends and the dogs seemed well cared for and happy with him. I didn't use the GPS tracker so I can't say if it worked or not but I would probably use his services again.

YIKES- Most of these reviews are right on par with what I experienced. I also purchased the Living Social deal and the first time I spoke with Eric he seemed perfectly nice (a little odd maybe, but nice). Well we agreed on a time for him to come and meet my dogs, but he never showed. I called and asked if he was coming, at which time he apologized profusely, said he had been up all night and he was delirious, and said it would never happen again. So we set up another time for him to come over, but when that time came and he was already 20 minutes late, I called to see if he was coming. He told me he was stuck in traffic and it would be another half an hour. I told him to forget it- at this point he had broken 2 appointments- I can't leave my dogs in the hands of someone so unprofessional, even if it means I have to eat the money I paid him. Personally I think he's a scammer or something and if you're smart you won't give him any money up front. In fact, I may contact the Better Business Bureau and if you've been had by Eric you should do the same.