Best Western Plus Country Park Hotel

If the room didn't have a Jacuzzi tub I would have given them two stars.
There was no one at the front desk when we arrived. The woman that finally came and checked us in was rude at best. She kept answering the phone while checking us in. She barely spoke English. She had the attitude of a person that hates their job and hates dealing with people. The front desk was left unmanned for about 80% of the time when we passed by there. Even at night the front desk was sometimes left unmanned, so anyone could just come into the hotel at night - a security issue for me.

This place is poorly maintained. Here is a list of the obvious problems:
1. Bath tub faucet was so loose I thought it might fall off.
2.The heater apparently was defective or had something dropped into it because it was very loud when operating.
3. The fireplace keep turning off and on.
4. They locked out the USB interface on the TV so you couldn't use a flash drive to play your own movies. I've never seen this at any other hotel. You get stuck watching Direct TV with a brain numbing commercial line up - 10 minutes of movie and 10 to 15 commercials, and this repeats forever.
5. Even the elevator had intermittent floor buttons. You had to press the floor button up to 8 times before the elevator would register the button press.

Breakfast was a bit weak. Look at the aged banana they expected you to eat.

Now, for the good:
1. Awesome Jacuzzi Tub
2. Nice towels
3. The fireplace (minus the off and on problem)
4. Soft bed

I always find it difficult to count on Yelp reviews for lodging. Perhaps it is different expectations of guests regarding the property or cleanliness and comfort of rooms. I looked for some high end places prior to selecting this location, but there really isn't any in this town. By no means is Best Western high end, but selected them for this trip based on many Yelpers reviews. Clean, comfortable, and courteous staff. Sure it had some quirks like the pancake conveyor thingee that wasn't working. Didn't need pancakes, but would have loved to see it in action!

We stayed here because it was recommended for train viewing. That's right I like to see freight trains. Originally asked for the third floor when I made the reservation. Upon arrival I was told only 2nd floor available. Unfortunately couldn't see over the buildings across the street.

The bed was OK, the pillows felt like rocks and were very uncomfortable. The walls were thin and I could hear the neighboring rooms occupants talking all night. The rest of the room was fine, clean where it should be clean etc.

Came with breakfast of sausage and scramble. No bread or muffins at all. They had breakfast burritos so I unrolled the tortilla and used it as bread. They also had yogurt, bananas, cereal and milk. coffee was good.

I wasn't sure I was going to post this review and then I saw that a year before we were there, one person noted that the pancake machine in the breakfast area was not functioning. Well, it also wasn't functioning when we were there and we saw a woman who appeared to be the morning manager of the hotel walking by the machine several times with its "fault" light flashing, showing no care whatsoever. Apparently she didn't give a sh__ that they were not providing what they promised. (Actually I think she was the owner - she stat down later with a man who appeared to be his son and and a small kid who appeared to be her grandson and they all helped themselves to breakfast before she returned to the front desk). I wonder if the just leave the machine there to make it look like they provide pancakes, but never actually get it working.

This was just the final straw in a one night stay that showed us the management of this hotel is incompetent. The front desk clerk at check in was curt and clearly unhappy with his job. The first room we were assigned was filthy so we changed rooms - the second also had some dirt on the bedspreads.

IMHO, this hotel is owned by people who are happy to take your money but don't show much concern about providing a three star experience.

They made our reservation for the wrong Friday and charged us for not showing up

Went there with two other friends who had a reservation also on 9/8/23
I tried to check in but they said I didn't have a reservation
After checking their records they said my reservation was for 9/1/23 not 9/8/23 and would have to pay for a no show at $171+.
Would not cancel or issue a refund
Do not patronize!!!!

As a hotel, it was...fine.

Clean comfy room
King bed, chair & a desk
No microwave or fridge
$145 on a Sunday is a bit pricey
Centrally located
Late check in & 1pm free check out available
Plenty of free parking
HORRIBLE bedside manner and customer service

Checked in around 9pm on a Sunday and the young dude at the counter running the night shift could have honestly cared less about me as a guest and almost acted bothered.

My dad had made the arrangements on booking.com, paid with his cc (or so he thought) and all I had to do was check in...wrong!

Kid at the front desk took my card and ID, with no explanation (thought it was for the security deposit & check in) and ran my card for $146. Handed me the receipt & I asked what this was for and if I was going to get it back, but he said, nope, he was charging me for the room and they aren't able to charge the person who made the reservation since they weren't present.
Alright then, what was the point of the booking.com reservation then?

Room was comfortable. Fairly clean with a coffee maker with decent coffee.
No vending machines, drinks or snacks in the lobby.
Centrally located right across from the trains, and walking distance to a gas station and a burger King.
In a really great location to the adorable town of Tehachapi and the main drag
Close to antique shops and a few restaurants (give red house BBQ or Konans for a good bakery)

Was decent for a 1 night stay before heading back to SFV, but surprisingly expensive for the no frills, and whatever customer service. Would stay again unless I can find cheaper in town.

Nasty dirty!!
Rude staff
Overcharged!!!
Old food
Bird crap everywhere
Food wrappers and dirty socks left inside my supposedly cleaned room.
Overflowing ashtrays and trash cans.
PRICE JACKED!!
Call the health department!!!

DO NOT STAY HERE!

First, when we checked in there was an older woman behind the counter who was screaming at the cleaning staff through a radio for at least 5 mins before even acknowledging us. Then she just stared at me until I said checking in, she rudely demanded my last name and credit card without even telling me the total and didn't check my AAA card. Incredibly rude experience.

Our room was disgusting at best. The sheets had mascara and blood stains. The floors were so gross that we wore shoes the whole time. Bathroom floor was so sticky it left footprints. No hand soap was left, only face soap. Towels were so rough they hurt to use. And there was hair EVERYWHERE. In the shower, on the floors.

The bed was also harder than a rock and we both woke up in pain. I can't give this a lower rating or I would.

My wife & I stayed in the 4 of July past for one night. We made a reservation weeks in advance and on their questioning we asked for a room that would by location be quieter.

We arrive @ check in time and the lady at the check in was depressing. No Hi no smiles: ok she has to work on the holiday. Get to our 2nd room & it's directly across from the elevator and room was still not clean. Two strikes. I go back downstairs and mentioned the issue to "sour face" room not ready for us. No apology no smiles and she checks her computer and gives us another room same floor. Ok it's ready but next to soda & ice machine. At this point tired after driving for 5 hours.

The review is 3 stars because te room is very clean, comfortable beds, refrig & even a ceiling fan.

Morning hot breakfast was awful: powered scrambled eggs and luck warm scrabble. I threw it out it was so poor and I was hungry.

BTW all water bottles is 3 soda machines was sold out so had to go to store to get some.

Giving it 2 stars but probably could have been 4 is the service component was better.

Best Western Plus I think not.

It's not that it's bad, but it's way overpriced for what it is. This place was one of the only few places with vacancy during a snowstorm. On yelp, their cheapest room was $165 for a single king size bed but they tried to upsell me to rooms over $200. Only after I pressed them about the king did they admit to having it. The room was freeeeeeeezing when we got there. Had to take a hot shower to warm up, though that also took ages to heat up. There were only two tv options: news or infomercials. They never gave us the Wi-Fi password. Breakfast was bleak. Again, for half the price, I'd be fine, but not for this literal highway robbery.

For the record, $165 buys you a night in a nice hotel in Chicago, so for this, it's obscene.