Menu
Highlights from the Business
Locally owned & operated
LGBTQ friendly
Vegan friendly
Services Offered
Verified by Business
Catering
Gluten-free catering
Review Highlights
“Great location with beautiful bubbles outside, all-in and delight yourself on a hot day with the yummy tastes of B&Js ice cream!” in 3 reviews
“Regardless this is a great spot for tourists and a great treat for folks making a pit stop right off of the Mt.” in 2 reviews
“I love the phish food and the ameri-cone dream and if I could I would eat Ben and Jerry's all the time.” in 2 reviews
Location & Hours
Amenities and More
About the Business
Head to our Alexandria ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
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Recommended Reviews
Overall rating
77 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Andrea H.Richmond, VA013Mar 31, 2024
Great service! My boyfriend and I randomly stopped by on Easter Sunday and regardless of it being busy the one worker was super kind and helpful! I forgot to ask for the workers name but he deserves a raise!! Working alone on a busy holiday in a nice part of town is challenging as is! The Ben and Jerry's ice cream never disappoints! 10/10 recommend, lots of inside seating! (Forgot to take pic before I started eating it, oops!)
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Philip S.
Apr 1, 2024
Thank you for taking the time to leave such a wonderful review, Andrea! We're glad to hear that you had a great experience with us on Easter Sunday. We'll make sure to pass on your kind words to our team, especially the worker who assisted you. We hope to see you again soon and maybe you can try our popular Half Baked flavor next time!
- Jonathan S.Brooklyn Park, MD011Mar 27, 2024
first visit to Ben and Jerry's and hands down will be back! I'm not sure if the lady was a manager or owner but she was awesome! friendly, caring attitude and loved her customer service! hands down best ice cream ! Period! Will be back soon!
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Philip S.
Mar 28, 2024
We're thrilled to hear that you had a wonderful experience at Ben & Jerry's, Jonathan! Thank you for taking the time to leave such a positive review about our friendly and caring staff. We're glad you enjoyed our delicious ice cream and can't wait to see you again soon!
- Izzy B.VA, VA02Mar 25, 2024
Went to this establishment a few weeks ago. Unfortunately, I cannot say I had any type of good experience here. While I was looking at the flavors, not only did the ice cream look old and had freezer burn, I also kept smelling what seemed like a dead animal. Absolutely disgusting and unappetizing. Would not recommend this location to anyone looking to get a sweet dessert in the old town area. Would try literally any other ice cream place in the area instead.
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Philip S.
Mar 26, 2024
Izzy, we're truly sorry to hear about your less than satisfactory visit to our store. We are committed to providing fresh, high-quality ice cream and it's disheartening to learn we fell short of this during your recent experience. We take your feedback seriously and want to assure you steps will be taken to ensure a more enjoyable visit next time. Please call our General Manager at (703) 535-5485 or email oldtown@iccbenjerry.com. We look forward to hearing from you and having another opportunity to serve you.
- Alexandra K.City of Industry, CA02Mar 1, 2024
I love half-baked. The ice cream is delicious and the service is top tier. The flavors are delicious!
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Philip S.
Mar 2, 2024
We're so glad to hear that you love our half-baked ice cream, Alexandra! Thank you for taking the time to leave us such a wonderful review. We hope to see you again soon! Thank you, from the Ben & Jerry's Team!
- Marjan W.McLean, VA31185664Aug 11, 2023
I've always loved Ben and Jerry's ice cream and usually get this at the grocery store. I've been to the Vienna location but saw this one on the way back to the car after dinner and had to stop in.
I was surprised by how many different cone options they had an opted for a cookies and cream one. I've never seen this option at any ice cream spot and it was delicious! I got a scoop of PB sundae and strawberry marshmallow and both were great. It was a hefty serving but it all fit on the cone!
Service was quick as well. My cone and my friend's single scoop in a cup came to about $19 which is a little steep but Ben & Jerry's is always worth it. I know old town had some other ice cream options but I find Ben and Jerry's to be the highest quality!
Next time, I think I'll visit in the daytime and grab some ice cream for a walk as it is located right near the water in old town! Highly recommend for quality ice cream.Helpful 0Thanks 0Love this 0Oh no 0 - Oct 20, 2022
This scoop shop has 23 flavors available to be served. There were a few more different flavors in pint-size containers. This review briefly describes 21 of the flavors and 3 flavors in detail. A kid's cup gets one scoop, a small cup gets 2 scoops, and a large cup gets 3 scoops. I got a small cup with a scoop of Peanut Butter Cup Sundae ice cream and a scoop of Cherry Garcia ice cream. I also got a pint of Whiskey Biz Topped ice cream to take home. The Peanut Butter Cup Sundae had peanut butter ice cream with peanut butter cups and fudge swirls. The peanut butter flavor and sweetness were mild, which made the flavors from the fudge and peanut butter cups stand out. This was a smooth blend of similar flavors, which made the fudge the notable flavor. Otherwise, this wasn't interesting. It's a great choice if you love peanut butter.
The Cherry Garcia ice cream had cherry ice cream with cherries and fudge flakes. The cherry flavor in the ice cream was mild, along with the sweetness. The cherries had a mix of sweetness and tartness that were well-balanced. The "fudge" flakes were pieces of dark chocolate. This was rich and creamy with a full-bodied flavor.
The Whiskey Biz Topped ice cream had brown butter bourbon ice cream with blonde brownies & whiskey caramel swirls topped with white chocolatey ganache & white fudge chunks. There is Whistlepig whiskey in the caramel swirls. The whiskey had a rich bright flavor that was quite tasty. The flavor was prominent, so if you don't like whiskey, don't get this. The ice cream flavor was mainly overly sweet white chocolate with a light flavor of brown butter and rye whiskey. I found a 3" X 2" X 1.5" rectangular chunk of white chocolate in the pint of ice cream. That's an annoying mistake on Ben and Jerry's part. Don't get this unless you love white chocolate and rye whiskey.
The following is a list of the ice cream flavors that were available for scooping individual servings.
Chocolate Ice Cream
Lemonade sorbet (this is a sorbet, not ice cream)
Vanilla Ice Cream
Butter Pecan: rich buttery ice cream with roasted pecans.
Chocolate Chip Cookie Dough: vanilla ice cream with gobs of chocolate chip cookie dough.
Chocolate Fudge Brownie: chocolate ice cream with fudge brownies.
Chunky Monkey: banana ice cream with fudge chunks and walnuts.
Coffee, Coffee BuzzBuzzBuzz!: coffee ice cream with espresso bean fudge chunks.
Colin Krapernick Change the Whirled: caramel nondairy stuff with fudge chips, graham cracker swirls, and chocolate cookie swirls.
Dirt Cake: vanilla pudding ice cream with chocolate sandwich cookies and chocolate cookie swirls.
Half Baked: chocolate and vanilla ice cream mixed with gobs of chocolate chip cookie dough and fudge brownies.
Marshmallow Sky: marshmallow ice cream with marshmallow swirls and gobs of chocolate chip cookie dough & chocolate chocolate chip cookie dough.
Milk and Cookies: vanilla ice cream with a chocolate cookie swirl, chocolate chip pieces, and chocolate chocolate chip cookie pieces.
Mint Chocolate Chunk: mint ice cream and fudge chunks.
Mint Chocolate Chance: mint ice cream loaded with fudge brownies.
Phish Food: chocolate ice cream with gooey marshmallows, caramel swirls, and fudge fish.
Salted Caramel Blondie: sweet cream ice cream with blonde brownies and a salted caramel swirl.
Strawberry Ice Cream: strawberry ice cream with chunks of strawberries.
Strawberry Cheesecake: strawberry cheesecake ice cream with strawberries and a thick graham cracker swirl.
Sweet Cream and Cookies: sweet cream ice cream with chocolate sandwich cookies.
The Tonight Dough starring Jimmy Fallon: caramel and chocolate ice cream with chocolate cookie swirls and gobs of chocolate cookie dough & peanut butter cookie dough.
The shop was clean. There was only one restroom. It was old and in need of renovation. It was relatively clean in the important areas. The service was polite and helpful. Parking is hard to find on the street, and the garages are pricey. The ice cream flavors were hit-or-miss. They have good quality ice cream, but I wouldn't go out of my way to come here.Helpful 6Thanks 0Love this 7Oh no 0 - Mar 24, 2023
No complaints at all I just never give 5 stars. Had lunch at Volas but dessert at B&J. The lady working was soooo pleasant and she seemed to enjoy what she was doing. I had the cookies and milk in a cup.... not for me but that's ok cause I also picked up a chocolate chip and sugar cookie to share. OMG the chocolate was loaded with giant pieces of chocolate. Sugar cookie is normally my fav but their version is softer than I prefer but loaded with butter. Both were good but I would get the chocolate chip solo. Love how they are bring echo friendly using wooden instead of plastic spoons. Old Town has 3 ice cream shops in the same block and I like all 3 - just depends on what you are in the mood for.sorry no pics sista had a sweet tooth.
Helpful 0Thanks 0Love this 0Oh no 0 - Joseph G.Fairfax, VA05211Sep 10, 2023
Be prepared to get ripped off with upcharges at this place. I ordered two regular small cones at $7.50 each for my kids. The young woman served us waffle cones. After my kids had them in their hands, the woman said they did not have regular sugar cones in stock and we were stuck paying over $11 each for the small waffle cones. Then she struggled for 10 minutes to provide us with a receipt.
Helpful 0Thanks 0Love this 0Oh no 0 - Jul 4, 2022
A great little ice cream shop in the middle of old town with Bubbles to help you find your way there. I would not expect to find parking anywhere near there. But all the ice cream is great as usual, with good amount of choice. Also I would ever get in the water because just across the street Starbucks will give you free water. Can't say enough about this place I'm always gonna come back here anytime I'm in the area. It is ice cream after all.
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Ben J.
Jul 16, 2022
Thanks for all the stars!
- Bayete G.San Francisco, CA01Oct 23, 2023
The customer service I had received upon my entrance was very warm. The menu was extremely easy to read and not confusing like some other places. The people who there working were very attentative to my presence and making sure my order was right and made just the way I like it without me telling th how I want it. I've been to this location before and the customer service was nowhere near this good. Thank You to the manager and workers who made this place and my experience better than my previous visit that was two years ago. I
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Ben J.
Oct 23, 2023
Hi Bayete! Thank you so much for your kind words. We're thrilled to hear that you had a great experience with our team at our Scoop Shop! We can't wait to serve you again soon!