Bellco Credit Union

We have been dealing with Velia "financial specialist" for a small loan. I have contacted her several times to contact us about our loan and have never heard back. It has been 5 days and still haven't heard. She stated she would contact us within 24 hours. I sent her personal information and she has never stated she received my information. This is horrible business practice! So disappointed with this credit union. I thought credit unions were designed to help people. I would love to have a manager contact me.

I don't know who thought this miserable idea would be well received by their public, but Let's take banking hours and make them even more inconvenient by reducing them to only 4 hours open per day

An elderly friend of ours fell for the your grandson is in trouble and asked for 5,000 dollars in cash. She went in today and the teller never asked her what is was for. Aren't the tellers trained to ask questions regarding large cash withdrawals Especially from an elderly person. Thank heaven she was directed to go to Wells Fargo and wait by the ATM for a phone call. The customer service representative asked her what she was waiting for and had her call her grandson.

Frustrating credit union to start doing business with, yet I think people are afraid to give them bad reviews because they are so NICE. I am updating this review after being with Bellco for three years. My first couple months with them were a chore, however I have remained at Bellco for their friendly service and convenient locations. Here is a snapshot of the initial issues:

Account #1: Personal account. My debit card never arrived. After waiting two weeks, I was asked to come into the branch so they could remake my card for me on the spot. I arrived within two hours and the branch's card printer was broken. They sent me to another location to get my card made. It then took until our 3rd month to start receiving paper bank statements.

Account #2: The business account. Second verse, same as the first: Wait two weeks, card never arrives. This time this branch was able to reissue me a card. The card, however, did not work for purchases or at ATMs. Swallow hard ... another trip back to the branch. After a teller was unable to fix my card, a manager went through my account and said it had not been setup correctly. As an added bonus, a 2nd debit card was issued on my account that I did not know about and never received. Fantastic.

On two occasions my weekly scheduled internal account-to-account transfers stopped working. These transfers worked for months and then stopped for no reason. The first time it happened, transfers did not work for a few weeks. For the second time they did not work for a week. In both cases, Bellco did not alert me, I had to discover it for myself.

Notes for BUSINESS ACCOUNTS: You must use an Excel 1997-esque "Financial Management" page to create a report that generates a transaction history that you able to export/download if you need to look at several weeks or months. This makes monthly accounting duties take longer. Also, my old credit union issued a business debit card on day one, and free checks arrived within 10 days. At Bellco, I had to order my own checks on my own time and on my own dollar.

Their tellers are 5-star people and excellent, as our their numerous locations. For these two reasons, I have looked past the initial issues and have stayed with Bellco.

I've been a member for years and keep swallowing my unhappiness to avoid supporting the big, evil banks, but I think it's about time for me to switch. If Aspiration, the other bank I use, offered checking, I'd be all the way over there already. They charge fees for NOT using their bill pay service, member support is snarky and rude about it, the app is continually updated to *remove* useful features, mobile deposit barely works, and most of the fee-free ATMs are in a 7-11 that is somehow always located 7 miles away from you.

Do not I repeat do not use Bellco credit Union. Their online banking reliability sucks. They're call waiting times are always atrocious. If you create an online account and try to use mobile banking your account will be locked out off and on. Requiring constant password resets which are one hoop to jump thru after another.

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Bellco really does have a lot to offer! I recently came here to finance a car and not only found everything i listed above, but had a great experience here! :)

Awful. Just awful. We had been banking with Bellco for years. Joined when you had to meet criteria for joining. Years later after greed took over and customer service went south all we want to do is get away. I can't even pay off our loans without issues. Problem after problem and crappy correspondence both online and over the phone. I paid off my car loan in person 3 weeks ago and cannot retrieve my title. I was told "5 to 7 days" to my face. Upon calling 2 weeks later it was "10 days minimum sir". Again par for the course and still no title. STAY AWAY!!!

I have had some great, helpful, and friendly tellers here so that is why they get more than a single star.

I have a savings account and wanted to add a checking account to it. I went in and was told to wait for the next available processor. There was one couple in front of me wanting to make a deposit in their HSA.

When someone finally came over that couple was told to just use a machine in the building that would process the deposit. One of the other employees yelled from across the bank that, "no they can't do that they have to fill out paper work and will have to wait." The two had a snide conversation with one another about if they could or not, and both were rude and unprofessional sounding to each other.

He then finished with them and turned to me asking if I was the one that wanted to open a new account. I informed him that I already had an account and wanted to add checking. He then told me that they only have two people working and they were closing soon (30 mins to closing) and that they couldn't help me but I can go ahead and do it online.

THANKS FOR ALL THE HELP!

I actually decided on Belloc to start doing my regular banking at but if this is what they promote and the customer service they provide maybe I will just stay with my current credit union or try out Wells Fargo.

If it we're possible to give them zero stars I would. My mother and I have been given the run around on insurance claim money that was designated to fix the car. Upon following the business bankers explicit policy concerning the release of funds I spent $1000 on getting my car fixed. The next day the bank withdrew their instructions and the funds (that I deposited via insurance) and told me it was "too bad" even after I had the work done and I had spent numerous trips to multiple branch locations. Their policy changed on the spot and I will never believe a word they say.

We will be moving our car loan as soon as possible away from this bank that lacks common sense, any sense of customer loyalty and most important - integrity. I just simply can't believe being lied to straight to my face.