Autozone

I've had my "Check Engine" light and battery inspected here twice. They did both really quickly and gave me a couple of good suggestions on the computer codes for the "Check Engine" light. It may be hard to find parking if it's busy but there's a side street.

First I would like to give a big thanks to Johnathan who I believe is the manager at this location. This guy should be a District Manager. I have been purchasing items and batteries from Autozone since 2005. Just recently I was in need of a new battery and and called the Montrose location and talked to a representative and was told I was in the system and that my battery was still covered under warranty. Great I said and explained that I would be by later that day. As it turns out I had to pick up my son from school which is across town off of Bissonnet and ideally I found another AZ location near his school. Kill two birds with one stone. The rep at the Bissonnet store explained that I would have to leave the battery there for two hours first just to see if it is really dead or if it would take a charge. Fine...I will run some errands with the little one and come back. Come-back....battery is a dead duck. Ok...lets get a new one and use that warranty. Oh..Sir week can't find your battery in the system or any transaction of purchase. I see. This is a AZ battery yes...yes and you have every transaction I have since 2005....Yes. And you are telling me that in the past two hours this transaction disappeared like a fart in the wind. Yes. BLANK BLANK BLANK. We'll sir if I suggest you go to the store where you purchased before. I called the montrose location and got Johnathan. He simply tells me to come over and he will handle everything. The drive back to Montrose...I was preparing for a war of words. Johnathan completely disarmed me and my anger. He was kind, cool, thoughtful and understanding. He did me a solid and I thank him.

The fastest car service I have ever experienced!

I came by after getting my car jump started for a new battery, and the first thing I noticed was that there was hardly any line! I only waited a couple of minutes before someone came by to assist.

Within minutes, they were able to test my car's battery, determine that it was a bad battery (it was quite old by this point), and suggested which battery would be best for my car. The representative I had even showed me every battery option and why the one he recommended was the best, despite not being the most expensive. He then replaced the battery and had me pay, and the total time I spent there was under 20 minutes.

I am so so glad to have found this Autozone and will absolutely be back for all my car's needs!

Johnathan I believe is the store manager, helped me above and beyond with my problem. He read the DTC codes for me and narrowed down I just needed a tune up. Such great customer service and I would recommend this autozone to everybody. This is not the only time the workers in that location went above and beyond.

Jonathan was so great in helping me with my windshield repair! He went above and beyond to get the job done. Thank you!

John S. was of great assistance and great customer service!! i came in to buy a new headlight bulb and he took care of the whole install!

I would like to preface my comments with the fact that my husband, Abhi, has had an overall great experience with AutoZone Auto Parts. However, his most recent experience on 10/30/22 with the AutoZone location at 2301 Montrose Blvd, Houston, TX 77006, was exceptionally terrible.

He purchased a new Duralast Gold Battery (Part # 35-DLG), as he uses a Duralast Gold battery in his car. If AutoZone reads this review, you can verify with order # 11122730867 on 10/30/22.

My husband asked the representative to check the battery. Once the representative used his scan tool, the device indicated it was time to replace the battery. My husband then proceeded to purchase the Duralast Gold battery, as he has had a good experience with that version in his car. The representative provided him with the battery and did not offer to install it without being asked. The representative seemed disengaged, but still managed to install the new battery. On 11/7/22, my car stalled as I was slowly entering my apartment garage. The car, all of a sudden, stopped and the lights could not turn back on. Worse, my car started drifting backwards and almost hit the car behind me. My car was blocking 5+ cars that were trying to enter my apartment building. My husband ran to my car and identified the negative battery terminal cable was completely off of the negative terminal. He used scotch tape to hold the negative terminal cable to the negative terminal, and the power to the car returned. He and I drove to the AutoZone location at 7729 Westheimer Rd, Houston, TX 77063 to have someone evaluate the car. The representative was courteous and shook his head in disgust that someone could have been so careless with not only loosely tightening the negative terminal cable, but also the positive terminal cable. When my husband said, "the kid working on the car was probably new," trying to give the Montrose Blvd location representative the charitable assumption, the Westheimer Rd representative said, "There is no excuse. What if she was on the highway or in the middle of the road?".

I hope if the Montrose Blvd location reviews this posting, they understand the life-threatening circumstances a simple lack of attention to detail could bring. For me, it was only at my apartment. What if this was someone on a busy highway?

Food for thought. Anyways, my husband and I will never be doing business at this AutoZone location in the future.

Came in for head light bulbs and Alex sold and replaced my bulb in less than 3 minutes

Serena and Jonathan excel in excellence and you'd awe at their awesomeness in kindness and knowledge on fuses. Thanks for the help!

I came in to buy a new bulb for my headlight. The service was quick and EMILY even put the bulb in for me. In and out so quickly, will definitely go back when I need anything else.

I went there to get my battery checked and charged, if needed. I needed a new battery and Christopher helped me out - I believe that was his name. Regardless, he was very helpful and patient, given that it was very busy in there.

Thank Christopher, I think!!!!