Autoglo

Steve and Jonathan did a fantastic job keeping me in the loop and pushing the quality repairs with my car insuarnce. I am very satisfied with their expertise and my newly restored car. Thank you so much Autoglo.

Autoglo had my Tesla twice for paint correction. This is what a $250 "paint correction" from Autoglo looks like.
Hopefully, autoglo doesn't pretend to have no record of me like they've done with other customers. Anyhow, ask Steven or Jonathan who I am. I would like to thank them both for the terrible jobs done on my Tesla. The jobs autoglo did on my Tesla are comical at best. Autoglo ignored my calls to correct the issues until I got Tesla service involved and told them the "paint correction" from autoglo was wearing off. The autoglo owner agreed with Tesla service that autoglo would correct the paint. I dropped my Tesla off at autoglo. I thought autoglo would actually correct the paint. The vehicle was not worked on. It sat in the same spot until I picked it up the next day. Vehicle logs showed no work was done on the car. When I asked Steven what work was done, he was confrontational. After two opportunities to remedy the problems, I would not recommend Autoglo for paint/detail contracts.

DO NOT DO BUSINESS WITH THIS ESTABLISHMENT! FULL STOP!

I recently had bumper damage repaired on my Mercedes Benz GLC 43 AMG and had to bring it back in about a week later because a trim piece was loose. This in and of itself wasn't a big deal - only slightly inconvenient.

When my vehicle was brought around after the trim piece repair I was asked to inspect the work. As I was checking the repairs, the "custer service" representative told me that the reason the trim came off is because of previous damage repair, not what Autoglo had performed. This raised a red flag because even if that was the case, why wouldn't the previous repairs been mentioned when I initially picked up the vehicle? It made me feel he was simply refusing to take accountability for the work they perform and instead chose to place the blame elsewhere.

I immediately noticed that the rear door now had significant scratches about 3 inches in by 2 inches in the area near where the trim had been repaired. There was also a dime sized ding in the door as well. I asked the "customer service" representative what happened and he said the damage was there before. I stated it absolutely was not and he repeatedly insisted that the damage was already there. He then stated he would go get the photos taken that prove this.

Instead of returning with these phantom photos, another representative comes out instead. He introduces himself, mentions the issues and then notices that I am visibly frustrated. Instead of simply saying something along the lines of "I understand that you are frustrated and I will do my best to lessen your frustration from here on," he instead just tells me not to be frustrated. I tell him that it is reasonable for me to be frustrated considering the circumstances and he then states that he "just stepped into the situation so..."

He takes my car & I wait outsideinstead of going inside having to face the employee that had already disrespected me more than once. My vehicle is returned to me within 5 minutes and the person who had originally helped me when I brought my car in for the first time came out as well. He apologized, shook my hand, and demonstrated the same high level of professionalism & courtesy he had on my first visit. I asked him if he was going to speak with the employee who kept insisting that the damage was there before and he stated that he already had and apologized again.

The driver then exits my car and asks me to inspect it again. This is the same person who instead of empathizing with me chose to insist that I just not be frustrated. When he asked about the work, I stated I'm sure that its fine just wanted to go. He then again made a point to tell me not to be frustrated. At this point I tell him that I didn't appreciate his dismissal of my perspective the first time and I most definitely didn't appreciate "this" again. I made a hand gesture, indicating the exchange we were having and he then used the same hand gesture to flippantly state "well I hope you appreciate 'this," indicating the repairs to the damage the technician caused during the repair...of the previous repair.

There were so many failures here that I had to take time to write this review to make sure to inform anyone choosing to do business with the company what they will be in for.

To recap:
-the repairs required me to return for correction
-the fact that I had to return was blamed on previous repair work, not the work that Autoglo performed, in a manner that just seemed to be passing on accountability
-my vehicle was damaged during the 2nd visit
-again, accountability was denied
-I was treated with a level of disrespect from 2 separate employees that was appalling
-the amount of time it took to repair the damage done by their tech was less than 5 minutes, so that even if the damage was there previously, which it categorically was not, why not use the opportunity to establish goodwill with a customer that has been inconvenienced by having to return?

Autoglo was careless in its work & deeply offensive in its treatment of me. You have been warned

This the best collision center. We have used their services for years. They have done body work on 4 of our cars. And we have always been very satisfied.

I left at least two Great reviews before this one! I still say that this place gets everything right ! I had an accident in February of this year and took my car to them and it came out looking like a brand new vehicle! I was in there today and got the best service ever once again! Steve and his service crew is topped notched

I received A-1 service bringing my car in for repair! It was good as new once they were finished servicing & I couldn't be happier, thank you!

I have taken several cars here over the years for work ranging from scratch and dent repair to major body work. They have always done a great job and had the car ready on time or earlier in a few cases. Not your typical body or repair shop. These guys are extremely professional and their office and shop are immaculate. I highly recommend them.

Someone accidentally hit my car while backing up. Jose kindly inspected my car, gave me an estimate and Steve answered all of my questions throughout the whole repair process. Excellent customer service and the bumper replacement looks outstanding! I highly recommend Autoglo for any collision/ body repair!

This company has no integrity. I paid in full for my car to be fixed. They fixed only the bumper and said to come back so they could install a new muffler (which was paid for in advance). Two months later and nothing has changed. They will give you the run around. Do not trust them. They are deceiving. Go anywhere else.

My rear driver-side door was badly dented from a million times that my kids banged into it with the passenger-side door of the other car in our garage. This was years' worth of dents. Long story short, Autoglo made it the 9-year old door look like NEW.

Why five stars? Courteous, professional and respectful all the way... reasonable pricing... even provided quality detailing so my entire vehicle shined when I picked it up.