Auto Source of America

The worst company ever. simply CROOKs. Purchased extended warranty that suppose to last as long as I owned the vehicle. Always denied claims with excuses. Final claim they kept refusing to pay then they paid a small amount claiming that the repairs are more than what the car is worth in their view. So they paid a fraction and then sent a letter stating that my car is vo longer covered. BUNCH OF SCAMMING THIEVES.

7 minutes ago
I am reading these other ratings and I feel for everyone. The best way to hurt a company is their pockets. The dealerships that sell them need to be notified that as consumers we hate them. Stop selling it to us.
They are currently denying the turbo on my BMW. The dealership told us they feel terrible and knows they are scamming us. If your car dealer offers you this warranty please run away. Ask for another warranty company. Please look at the BBB before getting this extended warranty. They will do anything to not cover the cost. If something is supppse to be covered they will try to find a loophole to not cover especially if it is expensive. They have even denied people for not having sufficient oil changes even though that wasnt affiliated with the car repair. They need a class action suit.
If I could rate them a O I would

Horrible! Went on a Friday to get new brakes. One of the calipers had an issue and had to be replaced. I didn't have my information with me because again was just getting brakes. Didn't expect to need anything more. I called and they hung up on me 3 times because I didn't have my policy number and they refused to look anything up or help in any way. I had no choice but to okay the work as I was away from home and had no way to get the information and needed my car. They then refused to cover the part that clearly stated they would. Now I'm dealing with them for more things and it's a headache and a run around. I should have saved the damn money and bought a better car. This company needs to go out of business so they stop tricking people into believing they can help them. They just take your money and run. Must be nice to run a business where you get paid to scam people!

UPDATED ON THEIR REPLY: I didn't have the contract number as I don't keep important documents in my car. This was a route job which became much more PLUS I was far away from home. Your company needs another way to verify customers if the contract number isn't on hand. OR don't be douches and deny coverable work just because on Friday after 5pm I couldn't get preapproval for the work. Just cover it afterward. I needed my car, I couldn't leave it up on a lift all weekend just to get your approval. Just ridiculous. Avoid. Horrible.

Another dissatisfied policy holder. I had a timing chain stretch that was listed as covered in my policy. After spending too much time, and money on tear down and discussions with AutoSource ESP reps, the claim was denied. The best part is they refused to provide the reason for denying my claim in writing.

As many had said, they will find a loophole and not pay for any substantial repair. Is it fair? For them you bet. They are not a service provider, they are a paper revenue bait and switch. Soulless money grabbers with sad dispositions as they know they're dirt bagging America. Do not buy this policy if a dealer tries to sneak it in at the purchase of your vehicle. There are better options. Do your homework like I wish I did.

Terrible experience. Purchasing platinum (best option) extended warranty was 100 % sure I will have absolutely no problem when brought my car to audi dealership for a blinking "check engine " light. Shortly found out how wrong I was. My car needs a fuel pump and new valve and my platinum (the best) package
covers absolutely NOTHING. Do not buy it and waste your money. Its useless. ITS A SCAM !!!!!!!!

If I can give negative stars I would.
I did purchased an extended warranty for $1600 which supposed to cover engine and transmission. It turns out to be that it doesn't cover anything at all.
Be smart and don't waist your money.
They will only get to keep it and give something under the table to the dealer who made the sale.
But they will never ever spend a dime on your car ( this is the only garantie you get )

I can't even begin to describe how self serving these people are. I recently opened up a claim because my engine needed work. They requested I send them reciept from the last 45000 miles along with a copy of my registration, which I did. Needless to say, my claim was declined because of a recurring clerical error in which my regular shop was not updating the mileage on my receipts. I then told them, that it was just a clerical error (according to the shop) and offered to send in bank statements backing each and every single one of the reciepts. According to one of the "managers" there "The fact that you paid these isn't relevant. The mileage doesn't make sense". She then started mentioning how the contract states that the reciepts have to be perfect and how there was nothing I could do. So basically, the money I paid them is pocketed and that's that.

Make no mistake, these people are not here to help you. Do not give them your money. They'll most likely attempt to deny your claim for spelling errors too (I say that in jest, but I wouldn't be surprised).


Regards,
Jerry C.

If you have the option, choose another 3rd party warranty company. I chose the "platinum" package with Auto Source. I have a BMW and encountered an issue with the Ignition Coil and Spark Plugs. Car was taken to BMW dealership and they indicated Auto Source was the worst warranty company they have ever dealt with. At the end of the day, Auto Source declined to cover the cost of the repair, adding up to $1,124. I am filing a complaint with the Department of Insurance and Attorney General regarding my claim.

These people are terrible. Don't buy an extended warranty from them. They have people who dance around the problem with lame explanations, you can hear people coaxing them in the background on what to say. I provided all service records, my repair facility gave them in depth reports and they still denied repairs on a covered part for some bizarre reason and they won't refund the cost of the policy either. Also, they are very rude. If I can save one person from the turmoil of dealing with this terrible company it will be a good day. I will see if my attorney can be of any help in this mess. Please, please don't use this company...................they have cause me a lot of stress and anxiety and money.

AutoSource only gets one star because Yelp makes you give at least one Star. Actually they get Sh!+ rating from me.

DO NOT... I repeat, DO NOT purchase an extended service warranty from AutoSource of America, LLC. Ther advertised service coverage is bogus.

1. AutoSource tells you they will replace defective parts. LOL because they will. They will replace defective parts with parts from titled salvage and junk cars. You can opt to replace the part with new, but they will only pay the price of the lowest refurbished, salvage, or junk replacement part they can find worldwide on the internet. True story. For a $900 OEM part, they offered to send me a $160 replacement part from a crashed car with a 30 day warranty from the junkyard. They would not warranty the part themselves. I refused the junk replacement part, so AutoSource only paid $160 of the new OEM part.

2. AutoSource will come up with bogus and ridiculous requirements as a tactic to deny claims. Every claim is an ordeal. They even denied a claim that the adjuster deemed a guaranteed covered claim. We thought it was just us until reading multiple reviews of the same tactics being used on numerous clients. Of course we had to seek an attorney to take it to court.

3. AutoSource will not pay today's Labor Rates, so expect to shell out a lot more money on top of the thousands you paid for your plan and new replacement parts they will only pay pennies for. Oh yeah, lets not exclude the extra money you will shell out in legal fees when you too have to drag them to court.

4. Customer service is lacking every bit of proffesionalism. We get every impression this is some Mob related boiler room type of scam outfit. This company truly needs to be investigated. We just dont understand how BBB doesnt have a multitude of complaints and negative reviews about AutoSource. There are tons of negative reviews throughout the internet search engines...

Please research AutoSource of America, LLC before purchasing any extended service warranty plan from them. This is not a good company to buy from.