Farnsworth Auto Plus and Tire

I have been taking my cars to Auto Plus for years, back when the only Auto Plus was the one in Addison. It started with an issue that a member of the family who has his own shop, told me could not be fixed. Needless to say the issue was corrected by Auto Plus and I have been a returning customer ever since.
They shoot you straight. They do not sell you any repair you do not need. They stand behind their work 100%.
I will make the hour long drive so that my cars are always serviced by Auto Plus.

The worst mechanic experience I've ever had to deal with. I had a serpentine belt break on my way home from work, and once it started overheating I knew it was time to call a tow truck. I had it towed to Farnsworth auto, because I could walk there the following day once it was repaired since it was so close to my home. The next morning after dropping my car there overnight I received a call from Marco's who was polite and easy to deal with. He asked if I just wanted the belt replaced and I told him that I suspected a coolant leak as well. After they did some investigating they came back to inform me the water pump also needed to be repaired. Marcos told me if it was just the water pump It would be around 300 plus labor and coolant. If something was broke off inside it would be closer to 800.
I took them to proceed to take it apart and let me know which one of the two I was dealing with.
Marcos called with good news it was just the water pump, so I told them to proceed. But however they insisted I also needed brakes in the front and my rear struts looked like they were original so they should be replaced too, along with some other issues. I told them my Brakes and suspension were all replaced within the last year so please only change the water pump. When I walk in to pay I'm surprised by a $1200 bill. After being completely shocked by this now 3x the price bill I was expected to pay they managed to work it down $200. After I left I noticed my car was shifting irregularly so I called Farnsworth Auto back and explained the matter, about ten minutes after I left. They told me to turn around and they would take a look at it. So I turn around and when I walk in and explain I had just left after them doing some work, they proceed to tell me it will cost another $144 dollars for them to even talk a look.

Still angry I overpaid on a job that averages 400-600 I called the mechanic who did my brakes not even 6 months prior. They told me bring in we will inspect it free of charge and if your brakes aren't working properly we will replace them free of charge since they are under warranty. I had them inspect every issue that Farnsworth auto told me should be looked at. They came back to tell me everything looked fine. When I called Farnsworth and told them the situation they insisted that my other mechanic was simply trying to get out of the warranty.
What they don't know is some of the "so called" defective parts weren't even installed by them and were approved.

Never go here!

Tried out this place after being disappointed from other chain tire places in the area and was so happy I did. The customer service was great, easy to make an appointment and when I got there the guy was super nice. The waiting area was pristine clean, and with this whole pandemic going on, that was a relief. The garage area where they work was also clean, and they were able to get me in and out of there fast.

Easy to find, ample parking, and overall a really pleasant experience, I'd recommend giving this place a try.

I run a small business with 3 trucks and just moved to the area and super bummed my mechanic is an hour away now, thought id look for somewhere closer since BIDEN doubled gas prices and its no longer worth it to drive far. Read some reviews on this place and figured everyone cant be lying! And they were all correct...honest amazing customer service! Thank you for holding yourself to high standards and doing right by the customer! Highly recommend this place if you like competent intelligent honest hard working guys that care about their jobs!

Five years later and I'm still super happy with Auto Plus. In fact, now that we're kicking around the idea of moving out of Illinois one thing that has me strangely bummed out is going through the whole song and dance of finding an honest mechanic again. Here's something that happened just this week that felt worth highlighting:

I've got a Prius that's around 8 years old now, so I'm getting to the point where I'm replacing some of the longer interval parts that go bad on cars. Around six months or so ago when I was in for an oil change they pointed out that my shocks needed to be replaced. Again, not super unexpected given the age of the car. I had them do the work, and didn't really think of it again.

This week I was in for another oil change, and as part of their inspection they pointed out that the replacement shocks were starting to leak and they'd replace them for free since they were still under the warranty Auto Plus provides on their parts/work. I was just sort of baffled by this, as the car drives fine, and they honestly could have just said nothing to me and I never would have known... Or probably just paid to replace them again in another couple years.

This just really blew me away, as they just totally redid the job I paid what was likely well over $500 for free. Which, again, was solving a problem I didn't know about and likely never would have realized without them telling me about it. For a shady mechanic, this would have been a prime opportunity to rip me off.

Also, in defense of Auto Plus, after catching up on some of their more recent negative reviews since I first wrote my original review... What I will say is when you're in the waiting room at this shop the amount of kooks who come in is ... something else. I'm not sure if this is something that all shops deal with, but it seems like Auto Plus attracts an inordinate amount of people who haven't taken care of their cars and then for some reason are mad at Auto Plus, and not themselves, when it turns out their car needs loads of expensive repairs.

Anyway, I've had nothing but good experiences here, the guys have proven themselves to be extremely trustworthy over and over, and it's really nice to have a place by this nearby.

Tried Auto Plus for the first time last week for a oil change & tire rotation and had an excellent experience. The staff was friendly and knowledgeable. They kept me informed each step of the way and even texted me a detailed report on the status of my vehicle's overall health. I will be back to this location for sure.

I'll never go back to your shop! sold me a set of tires with a $50 re bate never got it! and you wouldn't help me get it found out it was 'expired' #2 my daughter went there yesterday for an estimate on a valve cover gasket for a saturn $450 ..simple job remove two screws remove cover clean cover and engine where the cover sits add gasket tighten two screws and your done 1/2 -1hr job so your taking advantage of customers at $450 per hour! here;s how easy it is to do ..did it myself for $40 ..another friend of mine won't go back there either and neither will my daughter or her friends ..after all this there will negative reviews coming on yelp /google here's how easy it is in case you didn't know but I'm sure you know... ripoffs is what you are

These guys are the best. Honest, knowledgeable and extremely helpful. I took my F259 there and they did a fantastic job repairing the whole front suspension and steering. Courtesy car was provided. They kept me up to date with progress along the way. Repair cost was very reasonable. They are my go-to shop

Today was my first time taking my vehicle in for a check engine light and new tires. They have wonderful customer service and very friendly. Thank you Angel, Steve, and everyone who worked on my buick. I will recommend you to anyone who's looking for a mechanic or new tires. The prices are reasonable

I can't speak highly enough about this place. Everyone is so kind, the shop is clean, and I never feel taken advantage of in this shop. Being a young woman, most mechanics try to lie about work needing to be done. This never happens at Farnsworth Auto Plus. The manager, Angel, gives me honest recommendations about what I should do with my car. I recommend this shop to any woman that wants to be treated equally and doesn't want to worry about being lied to about their car!

There was some difficulty finding the issue with my car, and the bit of confusion was frustrating, but after i voiced my concerns the owner corrected all the issues, which i appreciate.
Thanks Mike.